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Yesterday 5/19/14 I was shopping at this Winco with my family around 3pm
Or so. I was looking for a specific item and had asked a number of employees where it was located and they all have me different answers. With that being said, I asked the manager Eli where the item was and he too did not know where it was. I had asked him if he was the store manager and he replied yes, so u asked him how come you don't know where this item is when you are the store manager. He then replied, yes I am the manager that's why I have this name badge on that says store manager (in a rude tone). After this, I then asked since he couldn't find the item who could I asked that did know where it was. He answered, obviously if you already asked three other employees and myself then apparently we don't have it. I thought this statement alone was the rudest thing someone has ever told me. I will not be treated like this at a local grocery store and will be shopping here again. Someone needs to teach him some customer service skills because obviously he doesn't have them and shouldn't be in management if he can't be courteous nor know where things are in his store.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Tonight 05/ 29/ 22 at 22:3352, I went to Winco at (8142 Sheldon Rd, Elk Grove, CA 95758). I need dough for dumplings and I ask the lady who sat in the self-service line and asked her where can I find the dough? She without giving me a direction or number told me the name of the section with seeing me. I didn't get it but I went trying to find it. When I come back and wanted to check out my Items. the self-service does not proceed and it gives a massage to put back the item. I put it back the Item and try it still it shows the same Item. Then I wanted to call the lady her name was Alexis. She speak with someone I waited for a while they finish speaking and help me with that. They still continue and then I try to call her "Excuse me I need help?". she didn't attention and keep continue with the lady and third time I rais my hand and call her. Suddenly she looked at me and got angry and told me something. I come close and said what do you say. She said don't snap at me? I told her no I didn't snap I just shake my hand since I called you several time and you didn't listen. She said you shouldn't snap me just wait until someone come. I really embarrassed in front of my daughter that she is really afraid. She said I don't help me and she call her colleague and when she come the problem was sold. She also showed attitude and in a routh way said you should read the massage it said I read and it says put back the Item but now the massage has gone and it does not appear. I really got Panik and I just want to leave the store. Both of them was very bath attitude and specially when they said my English has accent.