CB Fashion Tech Zara.com Bought a shoe at Zara that Zara will not take back - I would like a refund

Zara.com review: Bought a shoe at Zara that Zara will not take back - I would like a refund

Shireen Clifford of US

Dec 07, 2023 1:50 am EST

Verified customer

I bought a shoe on the 5th of October 2023. I went back to change it on the 5th December 2023. According to Zara management there is only a 30 day exchange policy and I am out of the 30 days. I paid R1399 for the shoe which I bought for my sons wedding. I then exchanged my dress with another shop, (which I bought in May 2023 - by the way - they took it back after more 6 months).

I would like a refund and to return the shoe. The shoe still has its tags on and never worn. I produced a slip. The manager simply took down my details in a customer book and reported that he declined me. That was such an insult to me.

Claimed loss: R1399.00

Desired outcome: I would like a refund and to return the shoe

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Zara.com - customer service 42

Resolved

Zara.com - refunds/exchanges 10

Zara.com - defective zippers 7

Zara.com - online ordering 2

Resolved

Zara.com - customer service and merchant violations 7

Resolved

Zara.com - online orders

Zara.com - dress

Zara.com - I m complaining about a manager Zara

Zara.com - order not delivered 1

Zara.com - I am complaining about a return

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