CB Fashion Tech Zara.com Complaints #482-501

Zara.com review: very upset! ( 3 comments)

Joana Oliveira of Spring Valley, US

Jun 05, 2013 11:37 am UTC

Resolved

I'm a Zara customer for a very long time and I have to say I'm surprisingly shocked at the customer service I've received yesterday. I bought a t-shirt about 3 weeks ago and came home finding the alarm tag on still. I went back to the store yesterday and explained what happened. The girl asked me for the receipt which I no longer had but remembered I had paid with my card so I pulled up my bank statement and I showed her the charge that was made. She took down my first and last name, address and the last 4 digits of my debit card and gave me a number to call. I told her it's not my responsibility to call anyone or do anything since it was their mistake. I drove all the way from Elizabeth to Edison, spent my gas, my time and came home with the tag on.I'm very disappointed and I certainly won't go back to Zara EVER AGAIN. I'm not the type of person to complain about small business mistakes because no one is perfect but an issue like this one should have been solved right away.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

3 comments

Add a comment

tripti agrawal

Kolkata, IN

1 comments

tripti agrawal of Kolkata, IN

Apr 29, 2012 3:21 pm UTC

I had bought a dress for my kid which after one wash made the inner lining stretch from the bottom n shrink from the top.when shown at the store the staff denies by saying it is a design element. when scanned on the system n the pic is shown it clearly shows thesub standard quality of the fabric used as a lining which made it stretch beyond the dress itself . The negative approach of the staff n their non wilingness to help u out is simply ridiculous n one feels cheated.

baltimore girl

Chester, US

1 comments

baltimore girl of Chester, US

Dec 29, 2013 5:33 pm UTC

Verified customer

I bought a number of items online-most did not fit, the problem is w/ 3 sweaters that fit but are of POOR QUALITY
1) sweater worn 1 x and stretched out 3 sizes larger -looks like an old heavily used sweater
2) sweater worn out to party but was so scratchy where the lace was sewn to the knit --it was un-wearable
3) sweater worn 1 x and the bodice fell apart, lost all form and fit- stretched out and looked like a very old hard used sweater

Then, the service, or lack thereof, they SUCK
the answer for any customer help is either no answer or "no"
filed complaint with the bank
NEVER GOING TO ZARA again---hate this cheap ### company

EZADS

2 comments

EZADS of TR

Dec 06, 2014 6:22 pm UTC

Verified customer

Shopping is a nightmare in ZARA TUrkey .

Zara.com - rude staff ruined my shopping experience 43

Resolved

Zara.com - refunds/exchanges 10

Zara.com - defective zippers 7

Zara.com - online ordering 2

Resolved

Zara.com - Denied sale for not showing ID 7

Resolved

Zara.com - online orders

Zara.com - dress

Zara.com - I m complaining about a manager Zara

Zara.com - order not delivered 1

Zara.com - I am complaining about a return

View all Zara.com reviews and complaints

Zara.com Contacts

Zara.com phone numbers

1800 800 080

Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 2 2 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number

17%
Confidence score

Ireland

8800 333 6430

Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number

100%
Confidence score

Russia

800 050 1020

Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number

India

1800 189 272

Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number

Malaysia

1800 011 136

Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number

Thailand

+1 (800) 853-4389

Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number

Mexico

+34 900 814 900

Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number

Spain

+1 (855) 635-9272

Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number

United States

+1 (877) 550-1108

Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number

Canada

+44 207 851 4300

Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 0 0 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number

United Kingdom

+61 293 767 600

Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number

100%
Confidence score

Australia

+43 800 216 277

Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number

100%
Confidence score

Austria

+32 80 081 148

Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number

100%
Confidence score

Belgium

+45 80 347 622

Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number

50%
Confidence score

Denmark / Norway / Sweden

+370 52 390 802

Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 0 0 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number

Estonia / Latvia / Lithunania

+49 800 589 1603

Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number

Germany

+33 805 542 062

Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number

100%
Confidence score

France & Monaco

+39 800 924 600

Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number

100%
Confidence score

Italy

+31 205 305 660

Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number

Netherlands

+351 800 202 600

Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number

100%
Confidence score

Portugal

+41 800 561 660

Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number

100%
Confidence score

Switzerland

+90 444 5952

Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number

100%
Confidence score

Turkey

+86 400 821 6002

Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number

100%
Confidence score

China

+852 30 188 400

Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number

20%
Confidence score

Hong Kong

+81 120 713 777

Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number

100%
Confidence score

Japan

+63 28 908 035

Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number

Philippines

+966 14 350 000

Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number

Saudi Arabia

+65 800 852 6134

Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number

100%
Confidence score

Singapore

+27 113 021 500

Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 0 0 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number

South Africa

+82 804 790 880

Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number

100%
Confidence score

South Korea

+971 43 011 000

Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 0 0 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number

United Arab Emirates

+54 232 055 5100

Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 0 0 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number

Argentina

+55 112 101 1900

Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 0 0 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number

Brazil

More phone numbers

Zara.com emails

contact.es@zara.com

100%
Confidence score: 100%

Support

Zara.com address

Avenida de la DiputaciÃ³n s/n, Arteixo, 15142, Spain

Zara.com social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jun 15, 2026
View all Zara.com contacts