CB Fashion and Style Massimo Dutti Terrible quality clothes!

Massimo Dutti review: Terrible quality clothes! 17

Catherine

Mar 08, 2008 4:21 am EST

Review updated: Jul 02, 2023

Featured review

Bought a new pair of jean $150 at ‘Massimo Dutti’ shop at Emirates mall in U.E and after wearing them 3 times the jean opened on the back around 20 cm. Have sent emails to the head office in Spain and also contacted the shop and they didn’t care at all to answer back. Very bad customer service, very very bad quality clothes... RIP OFF!

Massimo Dutti - unfair treatment 7

Massimo Dutti - bad quality control poorly made 3

Resolved

Massimo Dutti - Hand watch

Massimo Dutti - poor quality shoes, torn apart after 2 months - want refund

Massimo Dutti - leather jacket

Massimo Dutti - exchange defective item

Massimo Dutti - missing shipment and refund has not yet been applied!!!

Massimo Dutti - credit complaint

Massimo Dutti - customer service/gift card

Massimo Dutti - Shrinking of woolen full sleeve sweaters / jersey on 2nd January 2023

View all Massimo Dutti reviews and complaints

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17 comments

Add a comment

Kinley Kherab

New Delhi South West, IN

1 comments

Kinley Kherab of New Delhi South West, IN

Jul 02, 2023 3:06 am EDT

Verified customer

sir/madam we had placed on order of amount Rs.9990 but money had debited from account but my order id not done by your side plz help me refund the amount. My Email is Khenrabzom@gmail.com and Contact No. is [protected]

Thanku

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Helpful? 0 0

Roswitha1

Poole, GB

1 comments

Roswitha1 of Poole, GB

Jun 25, 2023 3:43 pm EDT

I bought a green v neck jumper in first wearing the V neck split so that itvv CV is now unwearable. I have tried to contact customer service repeatedly and get no response. The item cost £69.99 ans is not wearable. I am extremely disappointed.

Helpful? 0 0

Jonah Tampus

, US

1 comments

Jonah Tampus of US

Apr 25, 2023 2:46 am EDT

Verified customer

Hello good day can i have the market price of this jacket . Pls. I am from phil. But the owner of this jacket bought this at the states.

I would appreciate if you could help me thanks

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Helpful? 0 0

Beben Handoko

, US

1 comments

Beben Handoko of US

Sep 07, 2019 1:11 pm EDT

Furing dalam jas robek dan juga busa bahu rusak, apakah bisa diperbaiki?

Ini terjadi setelah 1x laundry dari pembelian sekitar bulan april atau mei 2019

Bisa reply ke
Email: ats1982@gmail.com

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Helpful? 0 0

karan raj

, US

1 comments

karan raj of US

Aug 10, 2019 12:58 pm EDT

I have ordered one MD sweater from Massimo Dutti Canada website. Also, I entered my email address for e-receipt. The product was not delivered and I got no email from your side. so give me reply on my email as soon as possible. My email is ayushramani2001@gmail.com.

Helpful? 0 0

Fatin najjar

, QA

1 comments

Fatin najjar of QA

Jul 28, 2019 9:30 am EDT

Verified customer

Just bought a slipper from your store, massimo dutti, village, 450 qatari riyal. I used it maybe 5 times, its teared, can't use it any more. I am out of qatar now. I wish I can send you a picture

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Helpful? 0 0

Jaya R

, AE

2 comments

Jaya R of AE

Jul 27, 2019 4:08 pm EDT

This item is listed on you UAE website showing as available, I visited your stores in UAE they couldn't help. How can I buy this item.

Regards,

Sanjeev Ghosh
[protected]
g_sanjeev@hotmail.com

Helpful? 0 0

Jaya R

, AE

2 comments

Jaya R of AE

Jul 20, 2019 3:05 am EDT

This item is listed on you UAE website showing as available, I visited your stores in UAE they couldn't help. How can I buy this item.

Regards,

Sanjeev Ghosh
[protected]
g_sanjeev@hotmail.com

Helpful? 0 0

Trebor Moore

, GB

1 comments

Trebor Moore of GB

Jul 01, 2019 12:52 am EDT

This is my 17 email about a jacket that feathers came through.
The jacket is not of merchantable quality., a rebate was offered but I never received it £44.00 which I accepted but never received.
Could I have the CEO email or phone number.

Helpful? 0 0

Grigory Ostrovsky

, US

1 comments

Grigory Ostrovsky of US

Jun 09, 2019 9:52 pm EDT

Verified customer

For whom is my concern!
I order product on line and request to delivery to store on Fifth Avenue Manhattan try to contact status but nobody answered, once name Kevin hang up phone
Its terrible service you provide customer service not respond as well here is my order#
Please let me know a status of pick up125082683
Thanks Natalia

Helpful? 0 0

Muneerianzozoo

, AE

1 comments

Muneerianzozoo of AE

Apr 30, 2019 6:37 pm EDT

Just wondering if this is the new standard for MD in 2019.. using second hand bags for suits!
This is Muneer from Dubai, my email address is muneeralrayes@yahoo.com
Thanks

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Helpful? 0 0

Bassem Atef

, US

1 comments

Bassem Atef of US

Apr 15, 2019 3:22 pm EDT

Dears,
I've been a regular Massimo Dutti customer for more than 20 years, and Would like to submit this official complaint about the arrogant and snobbish way of treatment in CFC branch,

I am really disappointed, and unfortunately u r losing your loyal customer coz of this bad customer experience.

Regards,
Bassem

Helpful? 0 0

jaln

, US

1 comments

jaln of US

Sep 20, 2018 6:15 am EDT

Defective shoes been unable to return, poor customer servive. Unable to contact by phone or mail.
Shoes has been returned to me because has been used ONE time and they felt appart.
Have purchase many merchandise in the past without any problems in Europe but here in USA seems to be different

Helpful? 0 0

Karim El Sobky

, US

1 comments

Karim El Sobky of US

Aug 29, 2018 6:32 am EDT

I've bought a new shirt and the button hole was to big to hold them in place and had a very Embarrassing situation where I had to face gong out with my shirt open . This is not Acceptable for a company like yours

Helpful? 0 0

halazain

, EG

1 comments

halazain of EG

May 05, 2012 8:34 am EDT

PLEASE HELP ME I DIDNT FIND MY SIZE ALL THE TIME EXEMPLE I WANT MY SIZE IN MODEL 5038/ 845 /401 SIZE 440R 46. ITS PANTALON FLEURIT .PLEASE HELP ME .

Helpful? 0 0

Ahmed Hany

, EG

1 comments

Ahmed Hany of EG

Nov 27, 2011 1:14 pm EST

bought 2 suits on different seasons consequently from Egypt one from city stars mall & the second one from mohandseen shop, after 6 month the trousers was opened from the back almost 20 cm & then they exchanged it to me with another one, i bought the second suit after 6 month i found the same defect then i decided not to complaint again as i don't prefer to deal with them again.
what annoyed me that the trousers that they changed to me also showed the same defect after also 6 month !
by the way my body slim & i don't make unusual movement
Are the suits from Massimo Dotti have expiration date ?/

Helpful? 0 0

PS1

, US

1 comments

PS1 of US

Jul 02, 2009 4:14 am EDT

ditto - bought 2x suits and the trousers have ripped. very very odd and definitely indicative of poor clothing.

Helpful? 0 0

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