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Never get an answer only a run around
Purchased October Maytag washer in 2023. In December, it started making a loud clanking noise while agitating. Contacted where I purchased machine and sent video of sound. I was told it is my reasonability to contact Whirlpool. I contacted and they sent out a repair man. Nothing done just opened a file# with whirlpool.
Now it is April and I have had 3 more repairmen look at the machine. They have replaced gear and clutch. No change in the sound. Now on my 3rd different repair company to look at it and nothing is done. Whirlpool will tell me that repair people need to send a RA. Repair people said they sent video of sound to WISE dept at Whirlpool, but whirlpool will not let me talk to them. Whirlpool tells me where I purchase it they are the ones to replace. Back to where I purchase it and they tell me that they will not replace without a RA. No one tells me how to get someone to write an RA. I have contacted the President and CEO of the place I bought it and they do not respond. I counted up my documentation and I have made 23 phone calls and yet have not had a positive answer. Where is the customer service?
purchased 10-12-2023 Model MVW7232HW Serial #cc3202517 $878.99 plus delivery and install cost. HELP
Recommendation: Beware no service and noy an easy system to navigate by whirlpool or appliance store.
BRAVOS washing machine MVWX655DWO
I will never spend another dime on a Maytag appliance. I purchased this machine about 6 years ago and have had several service calls costing more than the machine at least twice over. Clothes don’t get clean, heck, some of them don’t even get wet! It tangles items into knots and is rough on fabric. I have never hated an appliance like I hated this machine and the matching dryer isn’t much better. I cannot believe this company had the audacity to put this thing on the market.
Recommendation: Don’t purchase Maytag appliances.
Hi Ms. Brown.
We'd like to apologize for any difficulties you've had. Your complaint isn't detailed enough to discuss the individual problems but we'd like to resolve any problems you may still be having.
That specific model has received all kinds of reviews and industry awards. It should be one you enjoy using. Both Maytag and many of Maytag's fine retailers offer additional service programs that would and will cover any service costs you incur. Please start by contacting your Maytag retailer. You may easily find you qualify for service work you're not aware of. And, most importantly, if that doesn't totally resolve your issues, post back.
We really do want to make sure you're completely happy.
-
Pros
- Robust Appliance Durability
- Extensive Product Warranty
- Innovative Cleaning Technology
- Energy-Efficient Models
- Strong Customer Service Support
-
Cons
- Premium pricing above competitors
- Limited product range vs. rivals
- Fewer innovative features offered
- Heavier appliances, difficult to move
Maytag complaints 1060
Front loading washer purchased 3/16/23
It fails to spin the laundry dry about 30% of the time during various wash cycles. We have to reset the load to the spin & dry cycle sometimes twice. We have had Maytag service out with this complaint several times to no avail.
Washer NHW563HC 3
Serial # CC0700284
Purchased 3/16/23
Desired outcome: A permament repair. Photo below shows size of load and spin setting on washer. This small load of normal garments was dripping wet.
Confidential Information Hidden: This section contains confidential information visible to verified Maytag representatives only. If you are affiliated with Maytag, please claim your business to access these details.
There are several reasons why the dryer is not functioning as expected. Many issues may derive from outside the actual unit.
Whereas you're outside of the manufacturer's warranty timeframe, you'll want to contact your trusted Maytag retailer. Many such retailers offer extended service packages that cover such costs.
Most importantly, if that doesn't completely resolve your issue, please post back.
Warranty parts ordered
Maytag commercial duty washer is a bit over two years old. I have an issue where it does not agitate so I had contacted Maytag for warranty service. Tech inspected machine and got a list of parts to order. One item is not local, so he called Maytag factory where they have the part in stock. Item will not ship for 7-10 business days, and I am being told this is standard protocol for parts orders. So I have to wait almost 3 weeks for my washer to be fixed. What a terrible process to adhere to when loyal customers are waiting for their appliances. I have had great service in the past for Maytag appliances, but it seems customer service is no longer a priority.
Desired outcome: Expedite shipping of parts. Would like a response from company.
Confidential Information Hidden: This section contains confidential information visible to verified Maytag representatives only. If you are affiliated with Maytag, please claim your business to access these details.
Hi Dwayne.
We're so sorry for your frustration.
Unfortunately each product is made up of dozens of parts, multiply that by the hundreds of units produced by Maytag and it's understandable as to why no one service center can possibly house all the parts needed at any given time.
When ordering parts, there's always an option to pay for overnight shipping, just request it and pay the access amount. Contact the service center you're having perform the work and let us know if there are any further issues.
Maytag topload washer, model #mvw7230hw
I ordered this washing machine on 01/19/2024. I used it five times after it was delivered. I noticed right away that it was very loud and there were periodic clanking and banging noises (it was not off balance from clothing). I then noticed that clothes were coming out barely damp and some had dry streaks where water did not even get to them. I watched the...
Read full review of Maytag and 1 commentIs Maytag legit?
Maytag earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Maytag. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Maytag.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Maytag.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Maytag.com you are considering visiting, which is associated with Maytag, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Maytag is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Maytag website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Maytag.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Maytag.
However ComplaintsBoard has detected that:
- There was some difficulty in evaluating or examining the information or data present on the maytag.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We conducted a search on social media and found several negative reviews related to Maytag. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Maytag oven
Purchased a gas Maytag oven 9.25.23. Baked goods were not cooking through, tops and bottoms were dark. There was also a strong gas smell throughout both floors of my house. Bought my own thermometer, preheated temp according to the oven was actually too low and oven could not maintain correct heat. The first time repairman came out he said it just needed recalibrating. It continued taking a long time to heat and then going 40°+ over correct baking temp. Repairman was out 5x replacing different things but the oven continued the same. The 6th time he came out I was told this is the way new ovens work. And the ‘gas’ smell was ‘burned gas exhaust’ that is normal and I’d have to get used to it.
Claimed loss: $900.00
Desired outcome: New oven or money back
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Hello sir or mam.
We are so sorry for any issues you've experienced with your Maytag range.
You haven't provided enough information to directly help but we would like to assist.
If you have any concerns about the gas, either in its connection or use, contact your gas company immediately. They should be able to inspect the unit and provide a report as to its dependability.
If you would kindly supply us with the unit's model and serial number, we can hopefully assist further.
Maytag MVW7232HWO top loading washing machine
I have a Maytag washing machine that was purchased 3/31/2022. I have not been able to wash clothes in hot water for many months, which didn't seem to be a big deal since most of my laundry I do in cold water. On 1/18/2024 I removed my clothes and noticed a quarter size hole in the bottom of the tub. I called the Maytag customer service and was given, by...
Read full review of Maytag and 1 commentRange
Bought new range at Menards, was delivered with many other items I had bought, windows, doors, other building materials as I am building a new house and the delivery fee is $170.00. That is why appliances were bought early. Were unopened for a while and when stove was opened, the door was not completely painted. Should not be on a new appliance, nor in a new home. Maytag will not correct the situation, said it was over 30 days. I asked them to send a new door, wanted delivery date, picture of door. I have done all those things, no response even though I have reached out more times.
Desired outcome: New door that is painted
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Hi Doris.
We sure appreciate hearing from you.
The stainless door you're referring to is not painted silver, it is pure stainless. It appears that something has actually been sprayed on the metal, not the other way around -- possibly a form of primer.
I might suggest hiring a specialist to clean the door. It should look wonderful after the primer is removed.
Please let us know if that doesn't resolve the issue.
refridgerator
I purchased a refrigerator in august of 2023. November of 2023 it stopped cooling. I called in November about manufacturer warranty. It is 01/11/2024 and i am still with out the use of refrigerator . This is mainly due to the fact that they only use on repair company to service their appliance in my Tennessee area. I had to throw away over 300$ in food and purchased a small re fridge today in order to keep medication safe and baby formula fresh. I a being advised that it will be another 2 weeks to get a compressor. I know manufacturer warrant does not have to cover for losses but some sort of compensation need to be done for the financial loss i have taken having to purchase food daily , throwing away food in both parts of the unit. having to purchase a smaller unit . Especially sine i have only gotten the benefit of 3 months use from the original still not fixed or replaced unit.
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Hi Hawthorne.
We are extremely sorry to hear of your difficulties with your relatively newer fridge. Thankfully, Maytag provides a one year, limited warranty on each of its fridges and a Ten year, prorated compressor warranty, parts only -- WOW! In order to enhance your coverage, Maytag couples with many quality retailers that offer additional coverage including refrigerator rentals while yours is being serviced and food loss coverage.
Please contact your fine Maytag retailer which may assist in your service needs. Most importantly, let us know if there are any issues that are positively addressed.
Maytag top loading washer MVW 7232HWO
Purchased maytag washing machine and matching dryer in 2020. Last week the washing machine failed. Repairman said circuit board failed (a 500.00 part from maytag). Despite an adveritised ten year warranty, this is not covered). Eould like maytag to furnish new part, or at least discount the price. (500.00 part for a 900.00 washing machine is ridiculous, maytag wants to make a huge profit over my misfortune, after already making profit over initial purchase).
Claimed loss: 500.00
Desired outcome: free or discount of part no. W [protected]
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Hi Jamman.
Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.
Thank you for the opportunity.
Hi Jamman.
We are sincerely sorry to hear of your difficulties.
Maytag provides the consumer a one year-limited warranty on both the parts and labor of each of its products. In addition, Maytag is very proud to offer a TEN YEAR, limited warranty on both the tub and motor of any of their washers -- WOW!
In addition, Maytag partners with many quality retailers which, for those that prefer even stronger coverage, offer warranties that would cover the service or replacement of the washer.
Start by contacting the retailer you purchased this unit through. With their additional service programs, you may find the issue easily resolved.
PLEASE, if this doesn't resolve the problem to your satisfaction, post back. We really do want to make sure you're taken care of to the best of our ability.
Maytag washer
MOD# MVW6200KWO
SER#: CA0502203
We purchased the above model two years ago on March 21, 2021
Still have our receipt. There are just two of us. I am retired and my husband works from home. We are both seniors.
Our washer stopped working on Saturday December 2,2023
We called Grove Appl Repair in Greenwood Indiana. Cost us $95.00 for him to say it was done. Get a new one.
I have had it! A Maytag washer quits working after only 2 years! Horrible.
I want a replacement asap or I am filing a complaint with the Attorney General .
I feel that because we are old that we are being swept under the carpet. I have had it. We have worked very hard for what we have.
I am on a walker and will have to go to the laundromat to do my laundry due to you sub standard product!
I await your prompt response!
Debra Heiber
[protected]@aol.com
[protected]
Claimed loss: $800.00
Desired outcome: A new washer!!!!!
Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.
Thank you for the opportunity.
Hi Debra.
We can't begin to tell you how sorry we are to hear of the frustration you are having. House calls can be expensive and it's even worse when they tell you there's nothing reasonable they can do.
All Maytag branded washers come with a one year, limited warranty which covers parts and labor. In addition, Maytag provides coverage for a full TEN years on the wash tub and motor, parts only. I wish we had more information as to what the service technician diagnosed.
Thankfully, Maytag partners with many fine retailers which offer additional warranty coverage when the consumer doesn't feel their standard warranty is good enough. If you would, please contact the retailer you made your purchase through. You may find that part of, if not all the cost of replacing your washer.
Most sincerely, PLEASE let us know if that doesn't resolve your difficulties.
Maytag gas dryer mgd7230hw
We have recdently purchased (on 11/20/23) our second Maytag gas dryer, only to find that the LP conversion kit is not available. We purchased this dryer previously and returned it because we could not get the kit. This time, we ordered what we believed was the correct kit because it was listed for our dryer model, so we went ahead and purchased the dryer...
Read full review of Maytag and 2 commentsMaytag washer mvw5430mw0/cc2301173
Delivered from home depot in Roseburg Oregon 6/26/2023.
The washer has stopped using cold water. We have tried all the trouble shooting that is in the manual or online.
After a week of waiting to hear back from Maytag customer service for a service appointment they called and said there is no Maytag service people available in my area.
I was told by customer service I have to find a service provider and will only be reimburse $200. Not including parts that they will be ship to my home. I live in town.
Claimed loss: WASHED 2 SWEATERS IN WHAT I THOUGHT WAS COLD AND NOW THEY ARE RUIEND $ 180.00 TOTAL
Desired outcome: REINBURSED FOR SWEATERS. FOR A MAYTAG PERSON COME AND FIX AND ME NOT HAVE TO DO THIS . AND OR TO FOR MAYTAG TO STOP SELLING IN THIS AREA IF THEY ARE NOT GOING TO FOLLOW UP WITH REPAIRS.
Whereas we haven't heard anything back from you, we can only assume that the issue is resolved to your satisfaction.
Thank you for the opportunity.
We're sure sorry for your frustration. There are many reasons why an appliance may not operate the way one expects. A kinked hose, stuck valve or simple user error can be some of the common reasons.
Contact Ken Dow's Appliance Repair. They'll check out the washer and find out what the issue may have been.
Please let us know if that doesn't resolve your difficulties.
maytag washing machine
Bought the machine new, last year. The water basin was damaged in shipping. It was fixed within a week. Machine worked well for two weeks, then the water level dropped to below the laundry. It has an agitator. It originally would fill above the laundry or higher, if I used the deep fill option. The service guy came back and was rude to my daughter, implying she did not know how to use the machine. He ordered the wrong parts and came back a month later. The machine still did not fill. He said it was not suppose to. So I guess for three weeks it was not working correctly when it filled properly. They came back twice to fix the problem and never fixed it. The machine still does not cover more than half the laundry. The agitator just spins and beats the hell out of the clothes. You can watch your clothes get torn to shreds. Thanks maytag. I even have en extended warranty but am sick of talking to the wall. Good thing I have an old ge as a backup.
Desired outcome: I paid for a new machine. I would like this one to work, or a replacement. Either one works for me.
Hi Ms Davis.
Your frustration stems from the newer high-efficient standards within the industry. Each load can only use a fraction of the water it did years ago. The wash times have increased and is accomplished through showering the laundry versus submerging it. So, yes, in fact the washer is not suppose to fill entirely with water.
It is true that older machines, whether it be Maytag, G.E. or many other brands, especially with smaller tubs, would fill higher up. This is no longer a standard within the industry.
If you're happy with what you are currently using, good. If not, please let us know how we can assist further.
Maytag mvw7232hwo washer
Purchased this machine in May of 2020 quit working 2 months ago had technician come out told it was the computer motherboard. he replaced it machine still not working he ordered new computer board only works on bulky and delicate cycle now. other cycles it gets stuck on spinning at 17 minutes he has tried to calibrate to no avail. I paid $1000 for machine and now $460 to have it fixed and still not working. Maytag has really gone down the [censored]ter.Will be purchasing speed queen. I have a friend had same machine same problem you should not have to purchase new machine after 3 years. We only have 2 people in the home. It is not like it is overused.
Claimed loss: $1460
Desired outcome: washer replaced
Hi Sharon.
We're extremely sorry to hear you are having such issues with your Maytag washer. That particular model has received multiple awards and positive reviews. Among its features is Maytag's exclusive Power Wash button, providing extra motion, water and heat to assure your laundry comes clean. It also touts a ginormous 5.3 cubic foot tub. Although Speed Queen is a fine competitor, their tubs max out at only 3.2 cubic foot and you'll find them priced considerably higher.
We'd like to assist in any way possible.
Please start by contacting the fine Maytag retailer you've purchased your unit through. Many offer additional services that would protect against unexpected breakdowns.
Let us know if they can't assist. We really do care about your satisfaction.
Maytag mvw7230hw
We purchased our washer from Lowes in December of 2021 and had it delivered in late December ( not even 2 full years) and have had to replace the
pump due to an F9E1 code in which the repair company recommended. we now cannot get the washer to go beyond the wash cycle. It stops and after a while an error code comes up again F9E1 still. The repair company then came to the realization that the circuit board has gone bad. Again , the washer is not even 2 years old and has been broken since mid October. The part alone costs over $300 plus the repair man cost plus the cost of the new pump we had gotten put on plus the $120 fee from the repair man.
Claimed loss: $ 275.00 for pump and repair man
Desired outcome: I would like the problem addressed by Maytag by replacing the washer or paying for the repairs
Hi Mr Barbieri.
We are absolutely sorry to hear of your frustration with your Maytag washer. That is by no means a common of problem.
Maytag provides a one year-limited warranty with each of its washers along with a 10 year limited part warranty on the unit's tub and motor.
In additon, many of the high quality Maytag dealers offer additional warranty coverage to those consumers that want such protection. Check with the retailer you've purchased the washer through and, please, let us know if that doesn't resolve your concerns.
Maytag washer top loader MVWB765FW
Bought this washer at Lowes in 2019 and now replacing Lid for second time and electronics malfunction once! I cant believe how poorly designed and the plastic at the corner breaking off on the lid and we are empty nesters and no kids so light duty and all these problems in just 4 years whereas our previous Maytag we had for over 20 years and had only 1 issue ever and that's with kids and their sports uniforms having to be washed constantly therefore more than normal use. I guess Maytag decided they could make junk and g]force people to replace every few years. if they aren't careful a class action lawsuit might be appropriate and get their attention since their customer service is now lacking. The CS agent is sending me a new lid but labor will be $150-200 Basically this lid is a terrible cheap design.
Desired outcome: free replacement and labor to install new lid
Hi Mr Moss.
We are absolutely sorry to hear of your frustration with your Maytag washer. That is by no means a common of problem.
Maytag provides a one year-limited warranty with each of its washers along with a 10 year limited part warranty on the unit's tub and motor.
In additon, many of the high quality Maytag dealers offer additional warranty coverage to those consumers that want such protection. Check with the retailer you've purchased the washer through and, please, let us know if that doesn't resolve your concerns.
Maytag Refrigerator Model MSS26C6MFZ00 wires under freezer door broken
We bought all new kitchen Maytag appliances in June 2019. The refrigerator icemaker started working intermittently in September 2022. We tried everything (unplug, reset on/off switch), including replacing icemaker part W10873791. Nothing fixed it. The issue was broken wires under freezer side. The tech (at a cost of over $400) spliced the wires and reconnected. A year later, October 2023, the ice maker started working intermittently again. Called Maytag each time about icemaker not working and was told "There are no service bulletins or complaints about this" and they will do nothing. Before ordering another icemaker part we took off the bottom faceplate and found the wires are broken AGAIN. This is obviously a design flaw.
Claimed loss: We have spent over $400 in repair costs and still have a non-working icemaker on a refrigerator that is now 4 years old.
Desired outcome: Replacement of door & wire harness as apparently that is the only fix.
Hi Mr or Ms Curlett.
We are extremely sorry to hear of your frustration. This definitely isn't a common problem with this model but we'd like to assist.
It sounds of of the patch job may not have been wired, soldered and protected properly. Although it's possible to replace the entire door, that could lead to unneeded expense.
To begin with, was additional warranty coverage purchased with the refrigerator? If so, that's the easiest way to resolve the issue. If that's not the case, please let us know so we can assist getting an authorized service tech out to you.
Washing machine
I bought a Maytag Washing machine from Lowe's in Brunswick, Maine in November of 2022. As of August 2023, my washer stopped working, was making sounds and lights were flashing but washer wouldn't switch cycles after filling. I contacted your service department and they set a date for September 21, 2023 for the Appliance Guys to visit my residence and...
Read full review of Maytag and 1 commentwasher
Case#: [protected]
never had so much issues with mag tag since they took over
this washer was fixed 3 times and each time got worse , they are unwilling to replace but they are willing to come and fixed again since my time off work dose not mean anything to them, it has cost me more than just buying a new one.
there customer service is so out of touch and rude and careless
Claimed loss: $900.00
Desired outcome: refund or replace
Hi Mr. Johan.
We'd like to assist.
From where and on what date was this unit purchased?
Maytag mgd510 dw0 dryer and maytag mhw5100dw0 washer
I have had to replace the hinge assembly on this dryer three times already since purchased. I have also had this same hinge replacement problem with the washing machine. All of the hinges were replaced last on both machines in May 2021.
Now the dryer door is dragging due to a defective hinge. This has scratched the plastic panel due to a defective hinge. This should not be happening.
I previously had a Whirlpool washer-dryer pair with this same problem but not as often as the Maytag.
The washer dryer is stacked and this should not be a problem if the hinges were desirned for at least ten years of service.
We do not have small children who could have contributed to this problem There are four adults in the household and take reasonable care of maintaining the appliances.
I would like to see a more robust design with pins and hinge parts made of steel. I would like a new front panel to replace this scratched on due to a defective design.
Desired outcome: I would like to see a more robust design with pins and hinge parts made of steel. I would like to receive a new hinge assembly free of charge. I would like a new front panel to replace this scratched on due to a defective design.
Hi Raz.
We're extremely sorry to know you're frustrated with your fine Maytag product. That particular model has been unbelievably popular and very few people have complained about the hinge design. That model's hinge is already made of a strong, cast metal design.
We'd still like to help. We don't know about getting you the parts free, but if you'll contact 1*800 * 344*1274 Maytag will be more than happy to arrange for the necessary parts and even get someone out to install them for you.
Maytag dryer
Maytag dryer Model MGDP575GW0
Serial number MB 0201016
Purchased May 2022. Has needed service twice since
Now stopped heating altogether and local service says needs control panel and safety valve
Safety valve is on back order and have been without dryer for 3 weeks.
Elderly customer unable to move wet clothes and take to laundromat.
This is unacceptable. Paid $1200 for the dryer and it’s garbage
Whirlpool needs to make it right
Desired outcome: Refund or replacement of a different dryer
Hi Ms. Schaaf.
We'd extremely sorry for the difficulties. It's frustrating when there's a problem with a product before one expects; even more frustrating when parts are not readily available.
Have you spoken to the retailer you purchased the piece through. A good retailer can assist in several ways when issues arise. Many offer additional warranty programs to even cover the unexpected costs.
As for the part, check here:
https://www.maytagreplacementparts.com/Shop-For-Parts/a13b4c20i431/Maytag-Range-Stove-Oven-Gas-Burner-Control-Valve-Safety-Valve-Parts
They'll likely have the part in stock.
About Maytag
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- Summarize the main issue with Maytag in the 'Complaint Title'.
4. Detailing the experience:
- Mention key areas such as transactions with the company, steps taken to resolve the issue, the nature of the issue, and personal impact.
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Ensure to follow these steps to effectively file a complaint or review about Maytag on ComplaintsBoard.com.
Overview of Maytag complaint handling
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Maytag emailsmaytag_digital@maytag.com100%Confidence score: 100%Supportnar_maytag_customerexperience@maytag.com82%Confidence score: 82%
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Hi Judy.
Please accept our apologies for any frustration you have had. We always want to have a customer that is delighted in every way.
Typically it is the retailer that would facilitate any form of exchange. At times, the retailer massy provide additional service packages that allow this process to occur in house; in other cases, an R. A. (return authorization) needs to be supplied from the manufacturer.
The issue is that any one appliance will make sound that differ from other appliances. Just because an appliance doesn't sound as one might expect, doesn't initiate a warranty R. A.
Please let an eye on the unit and if it fails to RUN properly, please let us know.