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My Time Rewards is taking £10 per month from my bank account and I don't know how they got the details as the money is actually coming out of my partners account and I don't have a card for this. I have tried to email twice and tell them I want this stopping but get no reply. I am inclined to contact the police about fraudulent withdrawal of money from my bank.
The complaint has been investigated and resolved to the customer’s satisfaction.
15 pounds deducted from my Revolut account. I’ve no idea about this payment and even I don’t know anything about this site.
How do I stop this company from taking payments?
The bank won't help as it is stating pending for the 3rd month without my consent.
I'm.not even sure what it is
By time pending has released then I can't get no help from my bank
I report it to my bank each month yet payments continue to be deducted
I have not agreed to this.
I have emailed customer complaints.
How do I get all payments refunded and stop future payments
Thanks in advance
This is my last resort of trying to have payments refunded instantly and future payments
I have not agreed to this
If this is not resolved in 24hra I am raising this fraud with the police
I was just prompted to sign up for this having made an online order. I thought it was the same company I ordered with as it directed me there. I've since emailed and asked that they cancel the membership and told them I would be taking further action if unlawful deductions are made from my bank account, which I will.
They have taken £15 out of my account and I have never hurd of this company or anything I'm very confused
I have just had same issue this morning. £15 pending payment. Yesterday I had £15 taken from my account for Complete save which both companies are connected to. I sopke to my bank and told them it was not an authorised payment. They gave me the number for these companies and I asked for my money to be refunded. They did a refund for the money they took yesterday and cancelled this 1 from time rewards I told them it was not authorised and they said it was probably a little tick box to opt in or out which was unknowningly to me already done so it was an automatic opt in. I told them I had never heard of these companies before. They are sending me an email with all the details of the cancellation on. Phone the company and tell them you want it cancelled and also want your money refunded. Hope this helps.
i only spend £3 today at the shop and then later when i checked on my card £15 had been taken from it. i have never even seen this website before, let alone subscribed to a membership. i have no clue if i’m going to get my money back
I allegedly gave my bank details etc to my time rewards?.
They have told me that I had made an order with STUDIO . Paid studio.
Allegedly I had a " free trial ", after the " free trial ", I had " ticked a box?
Which signed me up to MyTime Rewards, £15 per month!.
So far? I have had £15 per month for over 12 months taken by Direct Debit.
I have not consented to this whatsoever!.
This is a devious,sneak approach to obtain money that they wouldn't receive?.
I have bought from Studio in the past.
Not a chance would I sign up to receive " rewards " for buying on line?
I don't like the way this has been done?.
I certainly will be pursuing this further!
I will NOT be making any future purchases from STUDIO in the future and warning others of this underhanded practice.
My done has had 2 lots of £15 taken from his bank , and has no idea what my time rewards is 😡
same. i was just checking my statement and have no idea what mytime rewards is, or how they got my bank details. just on statement "£15.00 MyTime Rewards"... so annoyed. and it over a few weeks, twice per month!
I have a serious complain about Mytimereward, l just saw that they took me from my bank account 15£, and l even didn’t do any membership or anything, they took without my permission! This is absolutely insane and unacceptable! I eant to cancel that ASAP and return my money back!
They are taking money without my permission
Unwanted charges - being charged £15 a month I’ve cancel my subscription but still been charged
What is the original payment from? I got a £15 charge and do not even recognise the company name.
I just woke up today with £15 less in my bank account. I don't even know what this is and they have deducted it on my bank account without permission. This is illegal.
This has also happened to me and you would like it fixed please
This is a scam I got £15 taken and now have cancelled it - happens all the time. Disgraceful
This just happened to me as well. Does this mean they do put the money back in my account or do I need to cancel it myself?
May I know how you did it? I just sent them an email on their customer service. Is that enough?
How did you cancel it? I have emailed them and theres no response.
Same has happened to me with £15 taken every month, how do I complain and get it back and to stop?
I called them and said I didnt use their service so I want my money back. They said that will give it back in 3-5 working days.
I just noticed that my Time Rewards had taken £15 from my account with my knowledge or consent and I would like a refund ASAP
It just happened with me too, what’s the procedure to get a refund back. This is insane!
just happened to me too this morning how do I get my money back
Took money from my account without even knowing I had registered , they got my account details through a coach trip I had booked and decided to help themselves to £15 of my money , stay well clear of this company they're an absolute scam and don't seem to pay any rewards whatsoever , reading other reviews it seems no one has a good word to say about them
I have been debited £15 a month for 4 months by mytimerewards using my debit card number. How did they get this information?
My time rewards took 15 pounds from my account without my knowledge or consent
I’ve just noticed that this company has taken £15 out of my bank account without my knowledge or consent. Blooming raging 😡
Same here and they've been taking it for a very long time !
Please i want to make this complaint about unauthorized withdrawals from my account by my time rewards.co.uk. please return all the money you have taken from account ASAP. I did not grant you permission to take money from my account. Today morning they deducted 15 pound from my bank account. I want my money back..
I called the fraud team from my bank and they said its from a pop-up add on the trainline app, and if you click on the ad rather than close it, the company takes your details from trainline and sets up a subscription. And apparently it's our own fault and so they csnt refund it, but can block further transactions. It's basically a scam that they can apparently get away with.
My time reward has took months from my card and I don’t know how they got my detail the took £15 today.
Please i want to make this complaint about unauthorized withdrawals from my account by my time rewards.co.uk. please return all the money you have taken from account ASAP. I did not grant you permission to take money from my account. BRIDGET
I have e.mailed as timerewards have taken from my account without my permission...I want it back ASAP.
I’ve canceled my time rewards membership and was informed that I won’t be debited for subsequent subscription payments. However, I got debited £15 this morning for March subscription and I feel so deceived and upset because I know I DID CANCEL!
I can not recall a time when I have subscribed to my time rewards. However, they are currently taking £15 per month from me as a monthly subscription. I did not give my consent to these payments.
Contact them and tell them you've never used their service and want a refund.
I can't recall that I have registered with timerewa4d and they have charged me £15
This apply to me too, I didn't subscribe to any plan. They deducted £15 from my account. Please who can help me get refund.
I just got deducted £15 without knowing what I actually subscribed to. Please how can I get a refund back.
Same and another company called complete save
Same with me, I cancelled complete savings but my time rewards have still been taking money out of my bank without my permission !
How did you stop my time rewards form stealing money from your bank account? I’ve tried calling but I get no response - “the customer you are trying to call is unavailable”
My Time Rewards they are taken money without knowing consent this is second time
I have fallen for the same thing. £30 a month for £15 for Time rewards and £15 for Complete Saving, neither of which I had any idea about until I checked my account whilst looking for something else. I called them immediately on the [protected] number and they are refunding £90 withing 3-5 days, apparaently, but not yet seen, and I have to fill in a form which they said they would email to me to regain the money taken for the previous 11 months!
Would you mind giving me that number please. I cancelled my Complete Savings about 18 months ago but the money for MTR has been taken every month since 😡
Hi My Time Rewards Representative,
I did none of those things you listed that I had to do to sign up, in fact I rarely use my debit online. However, my bank contacted me today because they suspected fraudulent activity from your company when a charge of $0 was made to my account. That’s a scam if I’ve ever seen one. At least I’m not in the situation that everyone else is on this page, because my bank shut it down and issued me a new debit card.
Score 1 me - Score 0 My Time Rewards
I hope someone shuts you down!
FROM LAST 6 TO 8 MONTHS 30 POUND IS BEEN TAKEN OUT AS DIRECT DEBIT FROM MY A/C I JUST CHECK MY ACOUNT STATEMENTS TODAY THIS IS REALLY FRAUD I DONT KNOW HOW TO STOP IT I HAVE ALREADY COMPLAIN TO MY BANK FRAUD DEPARTMENTS
complete save [protected]
My time rewards [protected]
Both had said they will send refunds we shall see I bought pizza from papa Johns I did not sign up to their monthly charges whatsoever papa johns shame on you being involved with these crooks
Just recently discovered that MyTime Rewards had been taking £10 per month since January 2015 from my dad's credit card. Firstly I cancelled the payment with his credit card company then I got on the phone to mytime rewards and told them exactly what I thought of them. At first the guy on the phone tried to bully me into accepting that we must have signed up. I am not one to take this kind of bullying and I quite forcefully insisted I had not signed up and told him that the media coverage about their company is appalling and that I wanted all my money back which amounted to 26 payments of £10. He immediately offered 3 months back and said I would have to complete a form to claim the rest. He also told me (perhaps after my no-nonsense approach) that if it could be proved that I hadn't used the mytime service in the time I had been paying then I would get a full refund of the remaining 23 payments. It turned out not to be a form but a set of questions in an email which I completed and sent back having answered all of them. The entire 26 x £10 was back on the credit card within one week of the phone call so the whole mess was sorted out in about two weeks. I really do think that this is not the way any company should do business. It is underhand and misleading but I have to say that they moved really quickly to sort it out and get the money back to my dad so on that part I commend them. However, this should not be happening in the first place.
Mine has been taken for about 18 months now. My bank won't refund it they said I need to contact MTR, easier said than done tho ! I cancelled my complete savings account as I wasn't using that service either. Hopefully I have some success too 🤞
On my credit card this month - two entries for a £10 charge out off the blue.
My Time Shopper Rewards.co.uk
Shopperdiscounts.co.uk
I want my money back!
Beware!
I was also duped. I bought clothes from a well known online retailer at Christmas and when I checked my credit card satement in March I realised that I was being charged £10 from my time rewards and £10 from shoppers discounts. I did not agree to join either of these, let alone give them my credit card details. I phoned their contact number [protected] and asked the girl to stop both payments, which she did and I also asked for a refund which she said would be refunded to my credit card. Six x £10 payments. The girl did not seem surprised that I wanted to cancel, or even ask for a reason. I shall wait and see if my refund appears on my next credit card bill. It will make me very wary about buying any goods on the internet now.
I am another victim of this fraud. I have just checked my card statements and I found entries called wly*completesave and wly*mytimerewardswl.uk. I have never used trainline or any other of the affected sites on which these criminals operate. They need to be shut down, their personal property taken away through criminal fines on those responsible. I have now cancelled my card and the police and insurance are investigating this fraud. My consolation is that I know that for each person involved in this crime, Karma will strike and they will suffer personally and individually somehow.
Well credit where it's due, I emailed them telling them I was not happy and they responded really promptly and have promised to refund the money I have paid in total. That is beyond anything I expected, I was anticipating a battle. So thank you My Time Rewards
I have had exactly the same issue - I have been into my bank to stop the payments and they have STILL taken another £10 from my account
I will be contacting them tomorrow but if they don't sort it anf refund I will be contacting the police, especially as I have written proof that I have tried to stop these payments
It seems to be since I used Trainline that I have had this issue
I am not at all happy
Hello Sethu48
I will be happy to assist you but currently I cannot identify your record. Please contact me directly so that I can find your record and resolve your query. I can be reached at mary@mytimerewards.co.uk
My Time Rewards is an online leisure savings membership programme. Members can earn a minimum of 10% cashback on travel, car hire, health & beauty, and more!
The only way to become a member is to enter your details in full on the My Time Rewards sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.
I hope you contact me directly soon so I can resolve your query for you.
Kind regards,
Mary
My Time Rewards