- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Plumb Genius has always been quick to respond to our plumbing needs
Plumb Genius has always been quick to respond to our plumbing needs. They offer exceptional service every time, and if something isn't right, they never hesitate to fix it. We understand the demands of the trade industry and how hard it can be to find good, reliable workers. Plumb Genius always sends clean and friendly technicians, and I never feel uncomfortable with them in my home. Thank you Plumb Genius for setting an example of good service.
Plumb Genius should get zero stars
Plumb Genius should get zero stars. Service Line Warranty sent this company to our house to replace some piping in the back yard. They did replace the piping, but the yard is now a hazard zone. There is a pile of old pipes and new pipe left. They dug into the water sprinkling system and left a big hole with exposed sprinkler-system wires gaping in the yard. The new pipe they put in the ground now has three capped-off pipes coming out of the ground about 2 feet tall. There is another uncapped pipe coming up out of the ground about 4 feet tall. Also, they had to take down part of our fence to get the backhoe into the yard. When asked if they put the fence back together, they said yes. It looked like it was put back together, but, since they were doing it at 9:30pm, most of the nails they hammered in missed the mark and the fence was just leaning together. I am so sad and disappointed about my yard. It looked normal before Plumb Genius arrived, and they turned into an eyesore. They won't return our efforts to contact them.
Plumb Genius complaints 2
Replied
This company was sent out to replace our hot water tank
This company was sent out to replace our hot water tank. The guys from the company broke the frame around our tank storage closet, put a scratch on my car (saying they are not going to cover it), installed the tank incorrectly which failed inspection, and last but not lease... never wore a mask and I have video of one of the workers going into the back of their work van urinating in a convenient store cup, then dumped it in our yard never washed hands touching doorknobs and everything else. I mainly want my car repaired from the damage they have done to it. Thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
In response to the issue with the technician, we would like to apologize for his actions and will address that accordingly.
As for the issue with the door frame, the pictures appear as though the staples came loose from the wall. If he'd like, we can come nail that back on. I'm sorry that was not taken care of during the install.
The failed inspection occurred because our office prematurely requested it. Somewhere along the lines of communication, it was not made clear to the office that the technicians needed to return prior to the inspection to complete a few items. At no time was the homeowner charged for the failed inspection or any subsequent visits, nor was there any danger to property or life.
As has previously been discussed with the homeowner regarding the vehicle, we will not take any responsibility for damages claimed. Our technicians never came in contact with the car. The homeowner took a sponge or cloth and proceeded to wipe dirt off of the vehicle. After doing so, he noticed he had scratched the car. It was told to us that we put the dust on his car while we were working in his attic, so we must be responsible for the scratches he made trying to clean it off. Sorry, but we will not take that responsibility as is disclosed in our invoices signed by the homeowner.
Replied
Just sharing my experience with the following company so no one has to deal with them like I did
Just sharing my experience with the following company so no one has to deal with them like I did. I highly recommend NOT using https://www.plumbgenius.com/. I had a bathroom major leak last week in the middle of the night and the *** to turn off the water local to my bathroom broke when I tried to turn it off. It was worn and broke off immediately when I tried to turn it. I placed a ticket with my American Home Shield extending warranty and they sent Plumb Genius out the next day. I paid AHS a deductible of $125 before Plumb Genius even showed up. As the service tech worked he stopped and spent about 30 min sitting in his truck came back in and told my American Home Shield had denied my claim which in the couple times I have only used them they had never done before. I asked him why and he shrugged his shoulders as if I don't know. He said he could fix the problem for $292.00 however. I had not slept all night and did not think American Home Shield would send crooks to my house so I paid it to get my water back on and not have my house flood if it was back on. I called AHS and they quoted the tech's direct notes saying I had broken two pieces to the toliet and therefore AHS denied the claim. Classic scam and I normally check out company review but did not cause I was tired and trused American. Now I am thinking they have signed me up to some kind of insurance also cause he mentioned something about insurance but made it sound like it was a American Home Shield thing so I signed it. So long story show AHS still charged me the 125 plus the 300 to fix it and I had to pay $7.50 and the hassle of going to my bank and getting a new debt card cause I did not trust them having my info. Called Plumb Genius direct twice now and or course no call backs from management and once lady saying it was just the answering service but sound like the lady I had been talking to. The kicker was I told the tech I had more things to fix soon so they actually could have ma
The complaint has been investigated and resolved to the customer’s satisfaction.
The reason the technician spent 30 minutes in his vehicle is because he must call your warranty company to verify coverage. We are not provided any information on your policy, thus it is up to your warranty company to decide what they will cover. Our job is only to report our findings. The technician had stated that he watched you break the items off, but we believe this is a misunderstanding. It sounds as though you left the broken components where they lay and was simply trying to show the technician your findings.
We sincerely apologize for all inconveniences and want to assure you that you have not been charged for any of the repairs the technician made at your home. We do not save your credit card information, and we certainly do not have any "programs" or "insurances" that you could have been "signed up for."
Thank you for reaching out to us and making us aware of this situation.
Is Plumb Genius legit?
Plumb Genius earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Plumb Genius. The company provides a physical address, phone number, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Plumb Genius resolved 100% of 2 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Plumb Genius has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Theplumbgenius.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Theplumbgenius.com you are considering visiting, which is associated with Plumb Genius, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Theplumbgenius.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Plumb Genius.
However ComplaintsBoard has detected that:
- Theplumbgenius.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The theplumbgenius.com may offer a niche product or service that is only of interest to a smaller audience.
- Plumb Genius protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
About Plumb Genius
Whether you need a simple repair or a complex installation, Plumb Genius is equipped with the expertise and tools necessary to get the job done right the first time. They offer a wide range of services, including drain cleaning, water heater replacement, sewer line repair, and more. The team at Plumb Genius prides themselves on their ability to provide timely and effective solutions to their customers’ plumbing problems, no matter how big or small.
One of the things that sets Plumb Genius apart from other plumbing companies is their commitment to customer satisfaction. They understand that plumbing issues can be stressful and disruptive to daily life, which is why they work hard to provide fast, reliable service that ensures minimal downtime. Their friendly and knowledgeable staff is always on hand to answer questions and provide guidance, helping customers to make informed decisions about their plumbing needs.
Overall, if you are in need of plumbing services, Plumb Genius is the company to call. With their experience, professionalism, and commitment to customer satisfaction, you can rest assured that your plumbing needs will be handled with care and precision. So why wait? Contact Plumb Genius today to schedule your appointment and experience the difference for yourself.
Overview of Plumb Genius complaint handling
-
Plumb Genius contacts
-
Plumb Genius phone numbers+1 (405) 282-7586+1 (405) 282-7586Click up if you have successfully reached Plumb Genius by calling +1 (405) 282-7586 phone number 0 0 users reported that they have successfully reached Plumb Genius by calling +1 (405) 282-7586 phone number Click down if you have unsuccessfully reached Plumb Genius by calling +1 (405) 282-7586 phone number 0 0 users reported that they have UNsuccessfully reached Plumb Genius by calling +1 (405) 282-7586 phone number
-
Plumb Genius address25 Fretz Ave, Edmond, Oklahoma, 73003-5539, United States
-
Plumb Genius social media
The Drain Team
1 review
Repipe Specialists
10 reviews
Guardian Plumbing & Heating
15 reviews
HELP Plumbing, Heating, Cooling, and Drains
11 reviews
R.S. Andrews Plumbing, Heating & A/C
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Plumb Genius has always been quick to respond to our plumbing needs. They offer exceptional service every time, and if something isn't right, they never hesitate to fix it. We understand the demands of the trade industry and how hard it can be to find good, reliable workers. Plumb Genius always sends clean and friendly technicians, and I never feel uncomfortable with them in my home. Thank you Plumb Genius for setting an example of good service.
Plumb Genius should get zero stars. Service Line Warranty sent this company to our house to replace some piping in the back yard. They did replace the piping, but the yard is now a hazard zone. There is a pile of old pipes and new pipe left. They dug into the water sprinkling system and left a big hole with exposed sprinkler-system wires gaping in the yard. The new pipe they put in the ground now has three capped-off pipes coming out of the ground about 2 feet tall. There is another uncapped pipe coming up out of the ground about 4 feet tall. Also, they had to take down part of our fence to get the backhoe into the yard. When asked if they put the fence back together, they said yes. It looked like it was put back together, but, since they were doing it at 9:30pm, most of the nails they hammered in missed the mark and the fence was just leaning together. I am so sad and disappointed about my yard. It looked normal before Plumb Genius arrived, and they turned into an eyesore. They won't return our efforts to contact them.