1-800-GOT-JUNK / RBDS Rubbish Boys Disposal Service

On recommendation from their sister company I called to get a quote today. From the start the rep was just giving me his standard run down not listening to my needs. Loosing my patience quickly interrupted ulrick (Phone rep) and directly said you are not listening to me!?! Again I expressed my needs once again he gave me the run down. At one point he asked me what do you want from me? I said for starters listen and second i'm using your sister company so how about you tell me the discount they promised me? He continued to talk I once again said you're not listening i'll have my garbage man pick it up and hung up. Had it ended there all would be fine! But it did not! He power dialed 20 times as I will show in my photo! On that last call I answered pissed! He didn't understand he was harassing me!?! What!?! For real clueless! He said he was calling me to help me!?! What!? Talked to a "manager lead" even though I asked for a supervisor she was no help! I dropped the "f" bomb not at her but out of frustration. Because she said " it's not common practice" wait what!?! Your employee just power dialed me and that's what you say! I will never know how this company is because I can not get past the initial phone call! If my staff member spoke to my customer like he did me... Power dialing a customer!?!?! I feel a phone call to the bbb is even in order! They feel this is ok? Here is the proof of the harassment! It's like his manager didn't believe me? I have better things to do with my life!

5/27/2016
I contracted with the local 1-800-got-junk? Which was ctn-21074 owned by john. [protected]@1800gotjunk.com. I made a list of items to be picked up, including a king sized mattress and 2 couches. The workers looked at and took pictures to send to their boss who instructed them on how to work. Much to my dismay, I was told the truck was full and they could not take the items I specified (King mattress and one couch). For the price they quoted me for everything, I am left with these items for the entire amount I had for removal. They have not offered anything other than "one day" for the same fee they could come back and get the items. If they are good business people, they should take care to pack the truck carefully enough to fit all items (It was not) or tell me that they could not handle the job. Additionally they broke a hall ceiling light when they moved one couch.
Adequate resolution is to pick up the remaining items that were included in the estimate at a fraction of the fee. I highly discourage anyone from doing business with the east hartford business.

1-800 got junk is the biggest scam in america today this company came from canada decided to sell junk franchises and rip off americans to the max. This company is supposed to get a trash hauling permit to operate. They failed to do so to evade the 10% tax they owe tens of millions of dollars to america across america in every city don't tell me they just forgot the news stations have the story and are planning to run the story it's a big deal could mean the end of 1-800 get ripped off from got junk these guys pull up to a job if the client us elderly god forbid they are going to be taken for a long ride off a short pier straight ripped off period. These clowns pull up never open the back door toss trash over the top fill up a little then tell you it's a full truck i've herd countless story's about that very sad how can they sleep at night horrible people selling these franchise get rich schemes to poor desperate people drew you ### how dare you p off so many people the old and frail seems to be your best prey how dare you train your team to rip off america shame on you shame on you how could you sleep at night any way the city of los angeles is just the tip of the iceberg every city you guys are in will go after you for failing to get a hauling permit are you the city if los angeles will find out what you guys are free commercial about the million dollar tax fraud your company committed. You will be on every news station within days got junk rip off days are numbered you guys owe millions and millions of dollars little drew you ### parasite city of la. Is coming after you contact them and see for your self cheaters fraudsters

On the morning of july 25, 2015 I called 1800 got junk for an estimate on de
-cluttering the basement of my two bedroom townhome. Two company employees
Arrived at 4:45 p. M. And said they had an empty truck and were ready to start
The job. After perusing the basement they began to work at removing books
From a bookcase that was to be "donated".

I had actually only expected an estimate and instructions to prepare for the
De-cluttering but I decided that the opportunity to begin the task was "fortuitous".

Once the work was underway, the men stated more than once that my situation
Was "unusual" because the books and other items should have been removed and
Sorted according to what would be kept and what would be removed. This would
Have required a professional organizer: my physical strength is limited by my
Size and the effects if a double mastectomy. As the work progressed numerous calls were made to "the boss", ostensibly about the lack of preparatory organization.

One of the men repeatedly "encouraged" me to "donate" an antique dresser
Saying that I would be serving my health in so doing. Another repeatedly asked
If I intended to "shop around" for a better price on removal of my console
Piano. I was not in favor of paying $350 to have my piano turned into scrap,
Which is standard policy. I was even asked if I wanted to "donate "my file
Boxes containing legal documents.

We decided to remove a dresser from the upstairs room to complete a two
Thirds truck load. The dresser was removed, but two of the drawers were left
Behind. The men implored me to hire a professional organizer prior to future
De-cluttering work from got junk and provided me with two rolls of garbage
Bags to facilitate the task.

I paid the $460 fee for removal of a two thirds truck load and gave each man
A $25 bonus because they had worked for over three hours in this "unusual"
Situation.

On august 3, I could not find my laptop. I had been keeping it in the drawer
Of the desk where I work on my computer. I was put in contact with casey, a
Resolutions specialist. He introduced himself as a retired military policeman. (Intimidation?)
He said he would search the warehouse for my laptop and, when he couldn't
Find it he tried to convince me that it had been destroyed with the dresser
Which was not donatable.

i have a text from casey which might illuminate
The quality of my interaction with him.

When I talked with casey on monday he had a new line— the men told him that
I had had a professional organizer in the house before got junk came and
These people must have taken the computer. This is obviously a lie. I was not
Well organized at all on july27.

On august 12, I was contacted by "freddie", a more senior resolutions specialist
Than casey. He and casey had obviously communicated; I was once again being
Bullied into saying that the computer was left in the dresser, which had been
Destroyed because got junk had not removed it properly. It seems to me
That the goal here was intimidation not resolution.

I finally asked for and was given the address of the location in arlington
Heights from which workers are dispatched. When I asked for the name of the
Addressee, I was told to direct my communication to "fred!", the same man who was
Denigrating me. This was for me the final insult. I was being encouraged to
Waste my valuable and limited time writing a letter that would be ignored!

i have since learned that I should direct my letter to sam schick, the owner
Of the got junk franchise.

I am a female senior living alone, physically weakened by the effects of a double
Mastectomy. I hired got junk because I needed a company with a reputation
For honesty and reliability. I did not realize that the company now sells
Franchises and that each local operation can have different levels of
Competency. Or perhaps my physical condition and situation made me vulnerable to
Less than professional treatment.

I really do need my computer. I have already missed some online classes and
Will miss others next week. And I will be unable to start an online training
Program with income generating potential. Of course, there is the less tangible
Value of all I had stored in my computer. Neither of these resolutions people
Seemed to care.

It does not seem likely that I will be reunited with my computer or receive
Compensation for it. Got junk may indeed be a fine company but I do hope that
The standards and behavior of the employees of the franchise based in arlington
Heights can be made public. I also hope knowledge of my experience
Can protect another vulnerable person from the grief and heartache I sustained.

thank you.

I explained over the phone that I had about 1/2 of a large construction dumpster of junk at the curb. I was quoted $268. When the truck arrived, he said that it was about a truck load and the cost would be over $500. If we had not had to have it picked up that day, we would have told them no thanks. Don't do biz with this company.

My family home had to be cleaned out in iowa because my father was moved to memory care living. We had called 1 800 got junk on 6/13/15 and set up an appointment for them to come to the house on 6/16/15 from 3-5 pm. On that day we had all other clean up done, the charities had picked up items and we were in an empty house waiting, and waiting and waiting. No call to cancel, no email nothing. We called the customer service number and were told they were having computer problems and that they could not bring up the system to find our appointment information. They told us they would contact the driver and have them call us. Another hour goes by, no call, no truck. We call again, we were told the same thing - computer down, driver would be contacted. We start waiting again - still no call and no truck. By now it had been 3 hours past the appointment time. We call again and they tell us they will schedule it for first thing in the morning - by the way at this point we are getting transferred to a call center in australia or new zealand. They did put us on hold and tried to page a manager on call and emailed managers but none responded. So we go to the hotel expecting that in the morning first thing a truck will be at the house. We get there early - nothing. We call and they tell us we are not on the schedule and they cannot get a truck out to us until thursday. We explain we are from out of state and we need to leave today, we cannot leave the junk as the home is sold and has to be cleaned out. It did not matter to them that they had screwed up the scheduling or that we really needed their help. At no point did any of the managers emailed or paged the night before make any attempt to contact us by phone or email. The only good thing is that we did not have to give our credit card to hold the appointment so they could not charge us.
We had to start calling and tracking down a local hauler. Luckily we found someone that came out in 20 minutes and hauled it all away for us within 2 hours. I would never recommend this company to anyone. Today I found in my email that they had again changed the appointment on us to friday. I recommend people go local and support a local business and forget this company.

Got-ripped by got-junk. I booked online and followed all the steps to pricing by listing each piece of furniture I wanted picked up but finally hit a wall and saw they quote when they arrive. I talked with a fellow at got-junk who had my list in front of him to get a rough idea of the price so I would not waste their guy's time coming out and was told it looked like my order was a little over the $118 minimum, so I said no problem, send them out. Well, they arrived and were very polite and nice but also very quick to point out a price of nearly $500. I had 5 or 6 pieces of furniture! I asked them, "what is considered a minimum pick-up for $118?" their answer was "one of those apartment size refrigerators. What a joke, that would fit in my weekly trash can pick-up, and the guy on the phone surely saw I had more than one tiny refrigerator. I was stuck because two of the pieces I could not move by myself so I got ripped off $204 for two pieces of furniture that they will sell immediately. I took all the other furniture over to goodwill and they took it all off my truck with smiles and thanked me and gave me a receipt to use for my taxes. Salvation army will come out and pick up for free if you can plan it out a week ahead. I had to empty a storage unit and these guys knew they could rip me off and they did. I will never use this company again and warn everyone who reads to steer clear of them.

I was told they would arrive between 11:30 and 1:30pm. They called and confirmed it would be 1:30pm. I left work to meet them. At 1:30pm they called to tell me they would not be there for 45minutes more. I returned to work and call customer service to complain because this had happen before. I received no satisfaction from customer service. At 2:45 pm they called to say they were on their way. I left work again, I waited until 3:10pm and no one showed up.

We hired 1-800-got-junk for the first time on april 26, 2013. The service was very poor and the price extremely high compared to other garbage removal services. The two young men who loaded our household remodeling/construction materials were courteous, but that's the only good thing about the appointment. First, our pickup was suppose to happen between 2:30 and 4:30. The actual arrival time was 5 p. M. Secondly, the guys loading the materials were not purposeful in stacking and placing everything in the truck. This company charges by how full the truck is once everything is loaded.In no time at all the truck was nearly full, when in reality the entire load should have only filled half of the truck. I fee we were way overcharged for the service (Total came to $529.00). I would never recommend gotjunk to anyone.

While employed by 1800gotjunk I was working on a clean out of a farmhouse when my crew came upon a collection of coins that had a total worth of nearly $15, 000. When the franchise owners were made aware of the finding of the coins they told us NOT to inform the owners of the farmhouse. I believed morally that the coins should have gone to the owners of the house, but the couple that owns the franchise I worked for (based out of the quad cities) didn't see it that way. I would suggest consumers avoid any use of 1800gotjunk if the franchise is owned by anyone named Lorfeld.

I find this post and others that complain about service industry pricing intriguing. Customers rarely consider the cost structure to operate a business, even though many of them are probably responsible for profit and loss at their own companies. Consider the costs that a plumber, or a junk removal company, might incur:

1. Vehicles are not cheap and the insurance on commercial vans and trucks are high.
2. Liability and work comp insurance is through the roof to the extent that many state legislatures are attempting to address the issue of skyrocketing premiums
3. Labor - a plumber may have only been on site for 30 minutes, or in this case a stated 10 minutes, but what about the sunk cost of travel time?
4. Supplies, or in this case, its probably dump costs. I don't know where this poster is from, but I looked at dump rates in our town and it is $160 per ton. One couch may not weigh so much, but blended in aver the course of filling a truck, it adds up. Copper prices for plumbers and electricians went through the roof last year.

The other point here is the value of time. I saw that budget will rent a truck for $29 a day plus $1 per mile. And $14.95 for insurance. It would take me an hour to go to the truck place, rent it and bring it home. Another two hours loading the couch, driving the 60 miles round trip to the dump and then paying for the dump, plus gas costs. I went to a dump once... What are the odds of getting a flat tire there? I don't drive box trucks regularly, less than once every 3 years is my guess, so what are the odds of me hitting something?

It seems like this person spent $154 and saved 3 hours of time, avoided the nasty experience of having to go to a dump and not having any risk of injury.

We were knew from another state and did not know anyone. We called got junk and they came over to give us a free estimate. After using there service twice and being charged the first time $300.00 and the second time $460.00 we found out this service was a free service in wpb, florida. These people should have been honest and said we can do this for you but there is a free service that can pick up bulk items in your area.

I hope everyone first checks this out before calling people that do not share knowledge with others. Call your city and county to find out first, the internet has so much knowledge out there. A refund would be appreciated from this company for taking peoples hard earned money. These people could have called and left our things at another location to get picked up from this free service and enjoyed our money. There is just not enough caring people to go around these days.