shoddiest service I have received in my life! no refund received!
On December 21, 2006, I ordered some jewelry from AlleFineJewelry.com via Amazon. They said it needed to be appraised so it would not arrive in time for Christmas. On December 29, 2006, it still had not come. I canceled the order with Alle Fine Jewelry on December 29, 2006 because they emailed me and told me it would not be shipped until Jan. 08, 2007 and did I want to cancel? I answered that I did want to cancel and I asked for a refund. On January 4, 2007, Alle Fine Jewelry emailed me and said they were over-nighting half of my order. I emailed back and asked them why they would send it since I had canceled the order on December 29, 2006. They sent me half of the order. When the package came, I returned to sender and I never opened the package. Then I asked them to please refund my money where they had charged my credit card on December 21, 2006 in the amount of $1938.00.
They received the merchandise back on January 10, 2007 according to FedEx and I have the receptionist's signature on file. I have been asking and asking for my refund daily from Alle Fine Jewelry via Amazon only to be met with, "we are still examining the jewelry you returned." Mind you, they only sent half of the order, but they said they are also examining the one they never sent. That is rather curious to examine one that they never sent.
The person I have been dealing with at Amazon.com is Peg Anderson and she has not been helpful at all, but in fact, now my Amazon.com account has been blocked, which is rather curious since I have purchased hundreds of thousands of dollars worth of merchandise from them since 2000, yet, no refund from them still.
As of January 27, 2006 and they still are "examining" the jewelry I returned unopened which I had canceled before they sent it and they still have not given me my refund in the amount of $1938.00 nor a date when I can expect it.
Peg Anderson of Amazon.com was my inspiration for filing this complaint. If you have a complaint about Amazon.com, you can email their Executive Customer Relations Department at [protected]@amazon.com, but don't expect any satisfaction.
Since Amazon.com removes customer reviews and discussions that do not suit their purpose, please beware of their customer reviews on their site. They in fact, did remove my review of the above mentioned merchant, which shows they do not want customers forewarned about bad merchants and that you cannot trust their reviews.
I won't use them again and I am warning everyone I know and even strangers, about them. This is the shoddiest service I have received in my life. I will post this on every complaint forum I can find.
is amazon a reliable company?
What company would have the "courage" to send this type of message to a client?
"I have reviewed you account and your orders. I do apologize for the frustration and disappointment in this matter.
As it appears we are unable to ship items to the address that you have provided I have now requested refunds to your account [...]
These refunds will result in your not being charged for your order. If by chance you receive your items please keep them with our
compliments."
A comment: I payed in September and now, December 11, I find that Amazon has no control of its shipments. Bad news.
The complaint has been investigated and resolved to the customer’s satisfaction.
Since I changed my mobile number I have been unable to access my account. I login, get to the "we will send you a code..." Code arrives, I type it in it is incorrect. Ask for another code and do not get one. Impossible to speak to any one. So frustrating!
I’m so glad I canceled Amazon prime since there shipping has become so unreliable. You get free shipping on all orders over $35 anyway. It also makes you avoid impulse buy since you have to wait till your cart is over the $35 minimum for free shipping.
I purchased a bag and I didn’t recive it so the amazon support team told me because I am a valuable customer they promised me if i order it again they will refund me and then they lied to me and they close my support message contact
order no [protected] the refund status says the refund has been sent but I have not received it. Amazon was unable to deliver (no reason given) Tassimo L'or Latte Macchiato coffee pods
I was ordered a hair clipper but I didn’t receive the order after that I made a complaint about my refund they said they will refund my money after 7 business days but they didn’t give me the money back I sent many emails but now they are not responding to me
I discovered recently that for reasons not give my account has been placed 'on hold'.
Three phone calls, four emails later, and nobody is willing or able to assist me in accessing my account.
Lots of time, stress and inconvenience, esp as I have a disability that affects my voice.
Shockingly poor service
I made a mistake by sending back to many items i did not know this was not allowed, i have tried to talk to Amazon lots of times to explain i am disabled and didn't understand there policy but they refuse to re open my account ,i am house bound and only have Amazon to shop with. please can you help this has been going on for months
Around 21/September I ordered Rustler Jeans and paid via Paypal and Barclays bank.
21 Sep 009 Amazon Mktpl*BW05B6T83,
Amzn.Com/Bill
£23.70
I received an email saying the item had been shipped.
Now there is no information re my order at all on my website.
Tried customer service without success?
Took out a amazon prime account and cancelled within 30 days why am I still being charged for it? It says I have no subscriptions but I'm still being charged 8.99 can someone check this pls
This item arrived with a smashed up lid. The packaging was fine which suggests it was damaged before packaging. It is a liquid which without a lid will dry to a powder so unusable. I cant return it given the nature of the product a tin of liquid/powder with no lid but no option for refund without returning.
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I don't know about Amazon's part in it, but I can tell you that Alle Jewelry is a terrible, terrible company. I, too, am currently waiting for a refund from them. It was supposed to be sent to me several weeks ago, and when I call, they will not tell me when I will actually get my refund, and say they aren't allowed to give out any information. I am filing a complaint against them with the Better Business Bureau-- who, incidentally, only gives them a B-, with most of the complaints being about refunds.
I recently ordered a BRIO Aqueduct Waterway Set from the Amazon site not knowing that it was really coming from Wizard of Math. Amazon site stated 1 left so I hurried and purchased it for a total of $77.89. It was delivered from Wizard of Math. This product was sold for $40 last year so I thought it was going to be discontinued, and trusting Amazon did not shop around. Too bad for me as I have since gone on the BRIO website and they have over 300 in stock for $39.99 plus $8 shipping. I feel like I have been robbed but have learned a valuable lesson. Shop around first and use Amazon as a last resort. No time to do the switch plus with the shipping costs it would not be worth returning and purchasing another.