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Over a year ago during the process of us building a house we put furniture on layaway. Never thought that I was going to deal with this mess. After paying off my furniture we set up a delivery date for everything to be delivered. On the day of delivery I just happen to call to make sure everything was a go and come to find out that they never put the correct address on the sheet for the delivery guy.
Thank goodness my husband was home he had to help them bring everything in because there was only one guy. why you would do delivery with one guy is beyond me. We paid $70 for the delivery should have been less since we moved everything in the house. Once everything was in and set up we were pretty pleased. We purchased a sofa and love seat, bed, and a dinning room table. After about a month I noticed the dinning room table begging to peal on top. Notified the company, said there was nothing they could do. Call back again and started to deal with Jesse he seemed to be OK. He Said would call me back after he call the manufacture to see what could be done. Weeks went by no phone call. Called back he explains that I need to get the same furniture that I had needed to do an even exchange. Told him there is no way that I am going to have the same furniture I want something different. He agrees to exchange for something else. Go in and pick something else out. mean time I am noticing the sign that says all returns are done by company check. When I asked about this he tells me that they do not do returns. I start to figure this is on big mess. We pick out what we want Jesse tells us that he will call in a couple days to set up delivery. a week and half later still no call. Call speak with one of the guys there, they have no clue what I am speaking about, Jesse is off and someone will call me back the next day Finally get the delivery set up, today they are suppose to be here between 12-4. Just felt like something was not correct. So I called to see what was going on and no one had no idea about the delivery. Jesse never scheduled it. Figure that, so they have to call Jesse to find out what is going on. Now delivery is between 3-6 and I have to pay another $50 for delivery to get new stuff and for them to take what I have. This company is the worse that I have ever dealt with, Jesse just agrees with you and never does what he says. I would watch out for this place. Cheap furniture but an expensive price.. That same day delivery does nto apply with this company...
The complaint has been investigated and resolved to the customer’s satisfaction.
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This company is awful. I am a mother of 4. There isn't enough money to go round as it is. Then you have these rip-offs selling you cheap furniture saying things like "Oh it is very durable" "The material is kid friendly" and "If you have any problems we will fix it" it was nothing but a bunch of lies! I had bought the floor model couch because I didn't have much money. The only thing that was pointed out that was wrong was a scuff on the bottom of the couch. Within a week the seem on the arm of the chouch had come undone leaving a gaping hole in the arm and about 2 weeks after I purchased it there was another hole in the inner lining of the couch. Did I mention my kids are 4months, 2 & 3 years old? Not teen age boys jumping up and down on it. Then about a month later the rocker recliner was leaning to one side so bad that if you rocked the front and back corners of the chair hit the floor. The kids were not alowed on the rocker. And I'm a stay at home mom so I know it wasn't them. I called them and told them about the recliner which was new and had a warrenty. First they told me I would have to pay $40.00 for them to come pick up the old and bring a new one. I told them I had already paid someone before to deliver it. They said well delivery is subcontracted so I would have to pay again. I told them I didn't have the money but go ahead and order it cuz they didn't have any in stock. I will try to find a truck. When I called back to tell them I could not get a truck the told me that delivery then was gonna cost me $49.00. Of course I complained. I was also told they had another chair at another store which they would call in a week. 2 weeks past and still no call. Then I call and talk to "MIKE" the "manager" at the Port Orange FL store, he stated he was unable to assist me I would get a phone call from "Tyler" the other store "manager" in the morning. No phone call ever came so around 6pm I called Tyler. Tyler was introduced as a "salesman" not a "manager". Tyler informed me they were doing inventory in FL so they were not allowed to get furniture from other stores and that I would have to call back on Tues. of next week to see if they had a date when the new truck load would be in. They stated there is 3 of the same rocker recliners new on that truck. We will see. I have tried now for 3 months to get a chair replaced that I had for only a month before it broke. Wish I would of seen their receipt first. They use phrases "American Freight makes no other warranties of any kind, whether expressed or implied" In other words WE ALLOW OUR SALESMEN AND MANAGERS TO LIE TO YOU WITH NO CONSIQUENCES AS LONG AS THEY MAKE THE SALE!