Replied
bad service
My complaint is because bookings.com works with a hotel by the name of Bungalowpark Domaine de Chodes in Belgium, which apart from being of awful quality, also rips off their customers. In the confirmation they sent me they said that the credit card was only for reservation, and that they wouldn't apply payment. Then they asked for a wire transfer. I sent the wire transfer, and immediately after they charged my credit card. In that sense they charged me twice. During my unfortunate stay at the hotel I tried to get reimbursement and they gave me the runaround, it is 6 months later, and now they tell me that the rate was wrong... Clearly this is a fraud. My complaint is that booking.com should make a more thorough due diligence of the hotels they provide access to on their site. In this case I was robbed. Will never use booking.com again, and recommend that people be aware that the quality of the hotels they provide in very questionable.
The complaint has been investigated and resolved to the customer's satisfaction.
Hello,
I'm sorry to hear you feel that way. If there is a particular reservation that you have had issues with, I'd like to help. Please provide your booking number if this is the case.
Regards, Kelly
Booking.com Customer Service Team
I have located your reservation and I can see that my colleague has been in contact with the hotel and they have confirmed the incorrect information was listed. We are trying to resolve this for you, but were informed we will need to speak to the manager in the morning. You will be contacted as soon as an update is received.
Regards, Kelly
Booking.com Customer Service Team
I am sorry to hear about this.
While Booking.com requires a valid credit card to make a booking, Booking.com does not charge guests (a booking fee or process payment). All details are forwarded to the hotel, who will process payment within the terms of the booking, as selected by the guest while booking. However, as noted on every hotels booking page, each hotel reserves the right to pre authorize the provided credit card. A pre authorization does not remove funds from your account, but can create a hold on a specified amount. I would like to look into this further for you. Can you please provide your booking number? You can post it here, or email me at customer.web@booking.com. Please be sure to mention this post.
Regards,
Kristen
Booking.com Customer Service Team
I am very sorry to hear that the hotel could not honor your confirmed booking and did not relocate you to another property of the same standard. The hotel is responsible for maintaining their availability. The hotel should not have charged you if they were not able to provide you a room for your stay. I would like to help by looking into this matter for you. Can you please post your booking number or email it to customer.web@booking.com referencing this post and I will be in contact via phone or email.
Regards, Andrea
Booking.com Customer Service Team
Sorry to hear of any trouble you have had. All hotels choose what forms of payment they will accept. I would like to check into this matter for you to ensure the hotels payment policies are being displayed on the website. Can you please post your booking number or email it to customer.web@booking.com?
Regards, Andrea
Booking.com Customer Service Team
I am sorry to hear about this.
I do not locate a date on your post, so I apologize if this issue has been resolved.
Anytime there is a discrepancy between the amount the hotel advertises on our site and the amount the guest was charged, booking.com does try to assist the guest it getting a refund.
I have checked the hotels bookings and was not able to locate a booking for you.
Can you provide your booking number so that I can look into this?
You can post it here or email me at customer.web@booking.com.
Regards,
Kristen
Booking.com Team
I was really sorry to read your comment as we certainly don’t want any of our customers to feel this way.
Could you please provide me with your reservation number? I would like to get to the bottom of this.
Regards, Tal
Booking.com Team
We have been unable to answer your question of why our customer service is not dealing with this already because you have not provided us with your booking number to verify if they are dealing with it or not.
This matter can be investigated and resolved once you provide with the information we need.
Have a nice day,
Lissa
Booking.com Team
I'm very sorry to hear you feel this way. Unfortunately, in order to investigate what has happened I would need to have your Booking.com reservation number. As soon as you post it, I will ensure that your case is investigated thoroughly and you are contacted shortly by our specialised team. Also, we sincerely appreciate the feedback from our customers. With the help of feedback such as yours we are striving to make the necessary improvements, with the aim of providing an increased quality Customer experience and increase our service standards. Again, I would like to apologise for any inconvenience you have faced. Should you wish to accept my assistance so we can get to the bottom of this, please post your reservation number.
Regards, Sergejs
Booking.com Team
Customer Service may be dealing with this, however, without your booking number I cannot access your information to investigate. In regards to your second question, consumers have the right to share there opinions. We do try to address all consumer complaints, and would like to assist you. Kindly provide your booking number for me.
Regards, Andrea
Booking.com Team
You can also send us a private message with your booking number so that I can look into the issue. Posting your booking number in public is safe as you also need a PIN code in order to log-in to your profile or to be able to check your reservation.
I would like to follow up on this.
Regards,
Konstantina - Booking.com Team
I am sorry to hear you feel this way about the issues you have had.
I would like to help you regarding this matter. Can you please provide me with your Booking number?
Regards,
Lissa - Booking.com Team
Please note that our mutual guests have the right to leave their personal opinion about their stay at an specific property booked through Booking.com. We do not encourage hotels to contact guests directly regarding their review, however if you disagree you can contact us and we will be glad to investigate why the guest felt that way.
Regarding the cancellation for the double room, can you please provide me with the guest's Booking number to verify this further for you ?
Thanks,
Lissa - Booking.com Team
I am sorry to hear you feel this way. Please provide me the bookingnumber of this guest, and I will be happy to investigate what happened. If there is anything else I can assist you with, please let me know by sending an e-mail to customer.web@booking.com.
Kind Regards,
Angela - Booking.com Team
I am sorry to hear about the issue you had at the hotel.
Please note that you can call us any time in a situation like this. When you made your booking it was instantly confirmed and also sent to the hotel. If they cannot honor your reservation, they should let us know and assist you in finding a proper alternative.
Could you please post your booking number so I can investigate it for you?
Thanks in advance,
Jasmine - Booking.com Team
Thank you for the information above.
I contacted the relevant department and one of my specialized colleagues will contact you via phoneemail.
Please let me know if you have any questions.
Have a good day !
Regards,
Tal
Booking.com Team
I am sorry to hear that the Parayso Hotel charged you incorrectly and would like to get to the bottom of this.
Could you please post your booking number and I will investigate this matter.
Thanks in advance,
Tal
Booking.com Team
this is a scam!
My complaint is because booking.com works with a hotel by the name of Bungalowpark Domaine de Chodes in Belgium, which apart from being of awful quality, also rips off their customers. In the confirmation they sent me they said that the credit card was only for reservation, and that they wouldn't apply payment. Then they asked for a wire transfer. I sent the wire transfer, and immediately after they charged my credit card. In that sense they charged me twice. During my unfortunate stay at the hotel I tried to get reimbursement and they gave me the runaround, it is 6 months later, and now they tell me that the rate was wrong... Clearly this is a fraud. My complaint is that booking.com should make a more thorough due diligence of the hotels they provide access to on their site. In this case I was robbed. Will never use booking.com again, and recommend that people be aware that the quality of the hotels they provide in very questionable.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Today i was looking for hotel near ITPL, Whitefield. Your portal displayed Akasa suits ITPL whitefield, hence I booked. After booking it was realised that this property is 5KM away from ITPL whereas you are publicising as ITPL as if it is next door to ITPL . Pl. get it corrected immediately to avoid people selecting the wrong property for stay
They completely messed up our reservation in Quebec City and then said we couldn't cancel since it was third party but a refund also wasn't possible. It ruined our vacation mto offer a refund saving it was through a 3rd party. This company needs to get boycotted.
I used this web site and YES I GOT GOT. Booking .com charged me for a room at a hotel in Coatsville Pa and the hotel charged my card also and NOBODY will talk to you return your calls,the room wasn't that clean so I will write a review EVERY CHANCE I GET
Totally useless customer service and no ability to complain to them if a booking fails. I’ve written countless emails, to customer service, Glenn Fogel and others. They simply do not care that I lost my money on a booking at Best City Home Near Checkpoint Charlie and was stranded in Berlin.
i have sent you 2 pages of complaint about my booking at the bruce hotel in early june, please reply,i expect a full refund
I got my booking cancelled 3 days before my stay, without any explanation at all. And the property was available for those dates after the cancellation, only for more money! I wrote to customer service, but received no reply at all. We were already in Corfu at the time, with everything booked including 3 day stay in Parga, and just left stranded
Imposible to contact by phone or email. Have not got a booking reference so contact with bookin.com is imposable, accommodation has my booking, but I have not been sent a booking reference nor is there any record of booking on my account Hawthorn cottages Oban 25-27 August 2024
I paid Booking.com $1051.13 in January 2024 for 5 night's accommodation at Newport Beachside Hotel in Sunny isles Florida Conf. # [protected] pin code 858151. My card was charged, a few days after I checked out, by the hotel For $904, they claim that Keytel did not pay them so I had to pay again. Date of stay was 03/11/2024 to 03/16/2024
I made booking reservations for 2 rooms for 2 nights and Booking.com duplicated this request and booked me 2 rooms/2 nights twice and charged me twice.
Booking ID [protected]
Booking ID [protected]
Booking ID [protected]
Booking ID [protected]
I bought tickets for dreamworld all day at booking.com . On the day we were about to split up, the park was closed due to weather issues, so we couldn't go. We live 10 hours away from there so we asked for a refund but they don't refund us.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
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Hi, I booked a room for 6 nights via Booking in Low Cost Bed Point Be Hostel on 24 october 2015, 16:38 with a free cancelation. I had to cancel in just a few hours which I did more than a month prior to check-in date: on 25 october 2015, at 07:45. My booking number is [protected].
However on 24 october 2015 my card was debited with 65 euro - a 30% deposit. My account at booking.com shows I have cancelled the reservation: "We have sent an email confirming your cancellation your email. We are in the process of updating your information. This change will soon be visible everywhere."
I received a confirmation email that the reservation is cancelled with 0 cancelation fee.
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