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Caribbean Airlines review: Stolen Items

KarenPS of CA

Mar 19, 2026 1:54 pm UTC

Resolved

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First class passenger, travelled multiple times to Trinidad and Tobago. First time that lipsticks, perfumes and clothing was stolen from my luggage. I will be escalating this. It is enough to be concerned while traveling as a diabetic to then now be concerned about basic human decency. I expect a refund for the items stolen.
This occurred on flight BW601 Toronto to Trinidad and Tobago yesterday March 18th 11:00pm EST flight. Flight was delayed until about 2:45 am March 19th arriving in Trinidad and Tobago at approximately 8:45am EST.

Claimed loss: LIPSTICKS, PERFUMES, CLOTHING

Desired outcome: REFUND AND FLIGHT VOUCHER FOR FIRST CLASS.

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Caribbean Airlines response

Apr 16, 2026 8:56 pm UTC

Caribbean Airlines customer support contacts

Phone numbers

+1 (800) 744-2225

+1 (800) 523-5585

Address

Iere House, Golden Grove Road, Piarco, TT

Website

caribbean-airlines.com

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Dear Valued Customer,

We appreciate your communication.

In order for us to address your issue, we kindly ask that you submit you complaint via the link below: -

https://www.caribbean-airlines.com/?gad_source=1&gad_campaignid=17439610454&gbraid=0AAAAAojBTCXCgXUJsGRH6NHQPHDg0zc9j&gclid=EAIaIQobChMIuJ7n2KDzkwMVdS7UAR13SA7QEAAYASAAEgItPvD_BwE#/contact-directory/customer-relations

Thank you for your patience and understanding.

Sincerely,

Customer Experience Team
Caribbean Airlines Limited

Resolved

This complaint has been resolved automatically due to user's inactivity.

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Caribbean Airlines Contacts

Caribbean Airlines phone numbers

+1 (800) 744-2225

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Grand Cayman

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Trinidad & Tobago and Suriname

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Caribbean Airlines emails

customer-relations@caribbean-airlines.com

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Support

Caribbean Airlines address

Iere House, Golden Grove Road, Piarco, Trinidad and Tobago

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Apr 29, 2026
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