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Castle Creek Cavaliers Profile

Castle Creek Cavaliers

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2.3

Overall customer rating from reviews and complaints

Castle Creek Cavaliers earns a 2.3-star rating from 0 reviews and 3 complaints, showing that the majority of dog owners are somewhat dissatisfied with their new furry companions.

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Latest Reviews and Complaints

ComplaintsBoard
J
9:52 am UTC

Castle Creek Cavaliers deposit paid and still nothing to show for it

When I first reached out to Merle she was helpful and seemed genuinely interested in helping me with bringing home a new puppy. That soon disappeared. After I gave Merle my deposit to be on her waiting list things basically fell apart. I then noticed that the dam that was supposedly having my puppy was listed as a different color than what I was told. I double checked the Offa website and the dam was listed incorrectly there too. I then checked the health certification dates on a couple of other dogs and they did not match what was listed on the Castle Creek website. I reached out to Merle multiple times for clarification and she provided an explanation, but her words didn't hold much weight. In addition, she never contacted me to let me know when the dams where pregnant, or when the puppies were born. So, you're basically paying Merle upfront for nothing. Even four months later Merle has still not told me which puppies are left available for me to choose from. After I started to lose trust in Merle, I reached out to five other breeders, and not a single one asked for a deposit to be on the waiting list. Don't waste your time or money here.

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3 Castle Creek Cavaliers Complaints

ComplaintsBoard
R
3:56 pm UTC

Castle Creek Cavaliers Report a Breeder

I would rate this business as a MINUS five stars if possible. Run - don't walk - away from doing business with this "backyard breeder". This customer, a 25 year educator with two master degrees in education & currently a fifth-grade elementary school teacher, decided to adopt an AKC Cavalier King Charles Spaniel because she wanted to own and train a classroom "reading therapy dog" to help her under-resourced students with their English reading skills. So a Foster Family Agreement was signed with this breeder to help offset the high price on a teacher's salary. After three years of raising, training, feeding and caring for the "foster" dog, the ownership was contractually stipulated to be transferred to us upon successful completion of at least two litters for the breeder. Ultimately, the breeder kept two healthy litters of pups ($15, 000 value), took the dog back ($2200 value), kept our refundable deposit ($1400), refused to respond to our requests for our animal and our money, threatened us with legal action if we sued her. Did I mention a distraught, broken-hearted 14 year old daughter who loved the dog and who slept every night with her? Ultimately, Ms. Tucker - only when threatened in writing with our lawsuit - verbally claimed (without any documentation or verifiable evidence whatsoever) we were not taking proper care of the dog (it only had a routine, very minor ear infection which we were already treating under the supervision of a vet) so she arbitrarily decided to keep physical possession of the dog(!) A May 2015 comprehensive physical examination by a licensed Doctor of Veterinary Medicine at Surfside Animal Hospital (highly recommended) fully and completely documented the dog was, in fact, perfectly healthy and well cared for. My family is out THOUSANDS OF DOLLARS and have had to file a claim with the San Diego Better Business Bureau. A complaint has also been filed with the American Kennel Club (AKC). If the matter is not resolved to our complete satisfaction, we will have no choice but to sue this breeder in San Diego court - as have other past customers. Additionally, we are contemplating filing formal complaints with other consumer protection organizations including the CA Department of Consumer Affairs, CA Attorney General's Office and others. My advice, based upon my personal witnessing of the interactions with this breeder is simple. 1. Read ALL the negative reviews on Yelp below (including those below labeled as "not currently recommended") as they are accurate customer reviews consistent with our experiences. 2. Do a search for "be aware castle creek cavaliers" for more consumer review sites and public court links. 3. DO NOT SIGN ANY FOSTER FAMILY AGREEMENT as it is filled with vague requirements, loopholes and caveats that only benefits the breeder. In retrospect, I wish I had done just thirty minutes of public domain research before choosing this breeder. It is important for anyone considering a breeder to remember that this profession (unlike a veterinarian) requires NO specialized education, NO trade school, No professional experience, NO college degrees, NO professional certification, NO state or federal licensing and NO on-site inspections. Any high-school drop-out can become a full-time self-proclaimed breeder, groomer or trainer. Did I mention that we just discovered she listed our dog "Shasta" back up for sale on her web site to resell it to someone else? I truly believe this is documented evidence that the breeder is knowingly and intentionally operating a type of SCAM and CONSUMER FRAUD which needs to be exposed. Free to contact me with questions!

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Goodgollymissmarji
Sacramento, US
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Jun 26, 2021 1:18 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Merle is reputable. When you trash a good breeder the scammers get away. Christensen Cavaliers is a scammer. Stop bashing honest breeders and go after the true scammers. Jenica Christensen in Auburn California is a breeder of Cavalier King Charles Spaniels. She is collecting multiple applications/deposits for the SAME puppy

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Christensen Cavaliers
Auburn, US
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Jul 12, 2021 9:21 pm UTC
Replying to comment of Goodgollymissmarji

This person is under investigation. She is a fellow breeder who writes false negative reviews about her competition under different names. Her claims are completely false and this is why she is currently under investigation. I have never bashed another breeder. That’s not my style and anyone who knows me knows this about me. If you would like more information about who this really is, please contact me personally.

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Christensen Cavaliers
Auburn, US
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Jul 16, 2021 3:01 pm UTC
Replying to comment of Christensen Cavaliers

Let me confirm, Goodgollymissmarji is the fellow breeder spreading lies about other breeders online under different guises. I’ve never heard of Castle Creek Cavaliers and have said nothing against them. Again, contact me to learn more about what’s going on with these false reviews. Thanks.

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Porques Heise
Fort Collins, US
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Jan 23, 2016 10:19 am UTC

Castle Creek Cavaliers and this Breeder, Merle really cares about the breed and each and every dog she places. She has exquisite ethics for the breeding she does and has a lovely home environment. She is very passionate about the top quality of her dogs.

Thank you Merle for what you are all about, the breed and making it the best it can be.

ComplaintsBoard
E
12:56 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wouldn't advise anyone to get a puppy from this breeder, Merle Tucker. I purchased a puppy from her in July and she has had a cough the entire time we have had her and is still sick to this day! She has not taken responsibility for selling me a sick puppy nor has she reimbursed for any of the $8, 000 we have incurred in medical bills. This is not...

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Castle Creek Cavaliers complaints: history and resolution overview

Castle Creek Cavaliers has received 3 complaints on ComplaintsBoard. The first reported case, Awful, was published on May 29, 2012, and the most recent complaint, deposit paid and still nothing to show for it, was posted on May 21, 2017.

Out of all reported cases, 1 complaints (33%) have been marked as resolved, while 2 complaints (67%) remain unresolved. The most recent resolved complaint, Awful, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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  1. Castle Creek Cavaliers Contacts

  2. Castle Creek Cavaliers phone numbers
    Click up if you have successfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number 0 0 users reported that they have successfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number Click down if you have unsuccessfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number 0 0 users reported that they have UNsuccessfully reached Castle Creek Cavaliers by calling +1 (760) 518-8160 phone number
  3. Castle Creek Cavaliers address
    3553 Hollyberry Dr, Vista, California, 92084, United States
  4. Castle Creek Cavaliers social media
  5. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 06, 2026
Castle Creek Cavaliers Category
Castle Creek Cavaliers is ranked 41 among 89 companies in the Dog Breeders category