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CB Fast Food Chains Chili's Grill & Bar Complaints #122-141
Chili's Grill & Bar

Chili's Grill & Bar review: horrible customer service

B
Author of the review
9:40 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

On 5/22/19 I visited store #1562. We ordered the 2 for 25. My other half ordered the chicken fajita with no onion as we always do. Our food comes out and its loaded with onion we brought it to our servers attention. He then brings it back 15min later with nothing but chicken on the plate we asked for the bell peppers and was told 10min later that he haf to check because his manager (clado) told him it only comes with onions so about 10 min after that we recieved a plate of bell peppers. And now our food was extremely cold. The manager told us they would comp the meal and bring out another plate they brought her food out in a to go container gave us $6 off of our order and also gave us our chips and salsa free which is already free with our rewards. The was told since we already had $6 off we no longer get the desert. This is the worst customer service I have ever recieved from chilis.. We visit chilis once a week and will never go to this one again. Please contact me at [protected]@gmail.com or [protected]. I feel like this needs to be addressed and made right. My other half didn't even get to enjoy her food there they put it in a box and basically sent us on our way...
I look forward to hearing back from you
Thank you,
Rebecca holt

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  1. Chili's Grill & Bar Contacts

  2. Chili's Grill & Bar phone numbers
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  4. Chili's Grill & Bar address
    3000 Olympus Blvd, Dallas, Texas, 75019, United States
  5. Chili's Grill & Bar social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
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Chili's Grill & Bar Category
Chili's Grill & Bar is ranked 10 among 57 companies in the Fast Food Chains category
#08 Wendy’s Wendy’s #09 Panera Bread Panera Bread #10 Chili's Grill & Bar Chili's Grill & Bar #11 Dairy Queen Dairy Queen #12 Arby's Arby's

Most discussed Chili's Grill & Bar complaints

the drink was terrible
1
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