Latest Reviews and Complaints
hard shell tacos
I cannot think taco bell is still in business.I ordered 3 hard shell tacos.What I got was 3 shells with about a tablespoon of meat,a shred of lettuce and a little cheese.was charged 2.69 per taco.Not worth eating.My dog wouldnt touch it.I ate 2 bites and gave it to the dog.the next day was still in his bowl.Kinda tastes like oatmeal.will never go to again.
Desired outcome: a refund for nasty food.
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Gross will never try again!!!
I haven’t been to a Taco Bell in 3 years, because food did not taste right, I thought it smelt like human feces. My son decided to go thru a completely different Taco Bell where we live in medford Oregon I ordered two hard tacos and a tostado. The shells on tacos were completely broken, with only meat lettuce and I could of counted the grated cheese, the...
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Poor customer service and product
Tried taco fell again after two months. I was with my daughter and we were both pissed at the service and quality. They need an adult controlling the childish behavior behind the counter. They handed me my drinks dripping with soda and she kinda laughed and half heartedly apologized. I had to ask for napkins to clean up the mess. Young female with long brown hair possibly braces. The food was completely soggy and soaking through the paper containers. This taco bell is a complete ⅞joke and have attempted to speak to someone above shift supervisor but I have never received a call back. Complete disrespect and waste of money. Do not eat here unless you like to throw your money away. I took pictures and will forward them with my complaint to all the available emails addresses I can find for corporate.
Tried taco fell again after two months. I was with my daughter and we were both pissed at the service and quality. They need an adult controlling the childish behavior behind the counter. They handed me my drinks dripping with soda and she kinda laughed and half heartedly apologized. I had to ask for napkins to clean up the mess. Young female with long brown hair possibly braces. The food was completely soggy and soaking through the paper containers. This taco bell is a complete ⅞joke and have attempted to speak to someone above shift supervisor but I have never received a call back. Complete disrespect and waste of money. Do not eat here unless you like to throw your money away. I took pictures and will forward them with my complaint to all the available emails addresses I can find for corporate.
What about YOUR childish behavior?
2484 Taco Bell Complaints
Beef Grilled Cheese Buritto
This is the second time I am making my complaint..I made one two weeks ago and nothing was done.
The guy got all my order together and put it in the bag...charged me for it as I still have the receipt, but never put it in the bag! I've called this taco bell, restaurant 020863. Patchogue, NY It was on the counter and yet not put in the bag...when I got home..but charged me for it..I sent in a complaint the next day, Still nothing was done. I called them and there was a communication issue due to a language issue.
I would like restitution as this has happened at this Taco Bell a few times...enough already..second complaint here and no response from you...
Claimed loss: i have the receipt but prices are not listed next to the items..
Desired outcome: Id either like my money back or a coupon sent to me
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I think the communication error due to a language issue has to do with YOUR POOR ENGLISH. Not theirs.
My taco bell order had a piece of hair in my food and didn’t give me no sauce cups and packets
On October 13, 2025 it was getting pretty late and I was started to get tired of eating from the same fast food spots so I decided to try something different or something I didn’t had in a while so I chose Taco Bell I noticed they still have the grilled cheese burrito and I remember I never got the chance of trying there sauces such as the cup of cheese...
Food Order
my husband and I came in to just grab a really fast lunch was getting it to go and it took over 45 minutes and we only order 4 things that would have had to be made. Then once I went to the parking lot, I find out that that van next to me hit my car and left a dent and tons of paint missing. So of course I had to call the cops to come. This is the worst...
Read full complaintIs Taco Bell Legit?
Taco Bell earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Taco Bell. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tacobell.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Tacobell.com you are considering visiting, which is associated with Taco Bell, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Taco Bell is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
Taco Bell website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Taco Bell has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 2482 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Taco Bell. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Missing item numerous times..
I usually place orders at drive through but there are constant errors, last night went inside to get better service. He had the order together and was placing in the bag, I saw the grilled cheese burrito on the counter, assumed he was putting it in the bag as it was part of the order. He obviously didn't put in my bag. This is a problem and happens at thi...
Read full complaint and 8 commentsCustomer service
I visited this Taco Bell location and purchased food as a customer. When I asked to use the restroom, I was told it was “out of order.” However, shortly after, I saw an employee exit the restroom. When I politely asked for clarification, I was told again that it was out of order. This felt misleading and unprofessional, especially as a paying customer. If...
Read full complaint27 minute wait, constantly out of product.
The Gas City, In Tacobell is alfull Several times I have ordered just to be told they were out of product. Even told ones that Tacobell, a Pesico company was out of Pepsi. Last night I ordered and waited behind 5 cars and never moved forward. In 29 minutes. I said that's it. I drive off never to return. You ether need to send a trouble shooter there or pull the franchise. They are running your name in the mudd.
Read full complaintThe service
The service was non existent. I had to order at front, because both kiosks did not work. I was totally ignored despite the fact anyone could see me wanting to place an order. I told someone about the inoperable kiosks, but I was ignored as well.After several minutes of not being acknowledged, I left to eat at Arby's. The service there was great, like the difference between night and day.
Read full complaint and 1 commentLazy incompetent worker
Asked for $10 gift card, employee stated she doesn't know how to do it. Asked if someone else could help and she got a girl to show her how to sell a gift card. I was given a "happy birthday" gift card with no sleeve envelope. I explained it wasn't someone's birthday and your employee Julianna F. and she said she didn't know how to exchange it. So I had to...
Read full complaintRubbish from new Taco Bell outlet
A new Taco Bell outlet has recently opened on Ehringshausen Way, Haverhill on Tues 19th August, I went out for a walk in the town close to the new outlet and twice find Taco Bell takeaways that had been thrown in the road and another load thrown into a hedge both these were within 500 meters of the Taco Bell. Please can you make a concerted effort to remind your customers to dispose of there waste responsibly
Poor management
Disrespectful Service and Incorrect Order – Taco Bell on Watts Ave (April 24, 2025) Dear Taco Bell Team, My name is Loretta Irene Robison, and I’m writing to report a very upsetting experience I had at your Taco Bell location on Watts Avenue in Sacramento, California, on April 24, 2025. I ordered six Taco Supremes with no lettuce, and made sure to...
Read full complaintGift card
Recorded a gift card and after the 3rd time I called I was sent a credit for $50.00. I received a notice to refresh my card due to updates to the company site. As soon as I did the update it wiped out my info. Now my credit is gone...I can't retrieve it from my history its just gone. I will put this on line for all to see, because its a rip off. Were is my $50.00 ?
Claimed loss: $50.00
Desired outcome: Refund my $50.00. Its on file if you track it you will see who used it and were.
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Were did my credit go!
The driveway that has large numerous pot holes.
Store # [protected] West College Ave Appleton Wi.54914 Has 2 large pot holes in their driveway. One that is several inches deep and getting larger as you go to enter the drive-thru- there could be some serious damage if not seen [like at night] then the second one is as you are leaving the drive-thru to get back to the main entrance. These are not new and have been there several months.
Claimed loss: none
Desired outcome: Fix the potholes
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Employee complaint
I had called and written a complaint about the taco bell approx. 3 weeks ago about and @ 334 Queen City Drive, Cumberland, MD 21502 Paige Bryant who works drive up window. I personally raised Paige since she was 14 years old, she dated my son for 5 years, left in the middle of the night n is currently dating my sons best friend. she has continuously hara...
Read full complaintSlow customer service in drive thru over 1 hour wait
04/16/2024 I was waiting for food in line for over an hour in preparation for a meal before work. The attendant at the drive-thru stated they had taco Tuesday as the reason for the lack of food and extremely long wait times. The drive thru is setup so that no car can leave after ordering and this forces customers to wait in extremely long lines with poor...
Read full complaintFood and customer service
Sunday April 14 at 605 pm, I ordered 6 hard tacos and 4 soft taco, I recieved
4 hard taco's and 1 soft taco for 15 dollars and change. I got 4 hard tacos and 1 soft taco, no receipt in the bag or given to me. The worst was the employee at the drive through window was more interested with playing with his cellphone than talking to me! there was no hi, no thank you and no goodbye.
Claimed loss: 2 hard tacos, 3 soft taco's
Desired outcome: What I was shorted, would be fair, that would include the rudeness of employee.
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Multiple problems (taco bell app, incorrect food preparation twice, argument at local taco bell
3/29/2024 Taco Bell Skokie Order #931929 1. I placed an online order for delivery using the Taco Bell app or Friday night, 3/29. My order was changed by Taco Bell. The order that I placed on the Taco Bell app is different than what was printed on the email confirmation from Taco Bell. Why is Taco Bell randomly changing an order placed using their app and...
No response to email, have made several attempts. Need refund
Hello My Name Is Annelise Coker, my Email is [protected]@gmail.com for contact or more information if need be. On Sunday, Feb 4, 2024 I placed an Order to the Taco Bell @1706 A St, Antioch, CA 94509 threw the Taco Bell App. I ordered for Delivery, so not sure what 3rd party was picking up my order upon placing my order I got a msg saying order received...
Staff on drugs
Today I had an issue with your staff located at the 2306 Dix Hwy, Lincoln Park, MI 48146 Taco Bell store. Upon using the drive through, I noticed that the cashier whom was wearing a pink face mask's behavior is indicative that they are on drugs. They were acting like someone acts when they are using meth. Their behavior was crazy, moving all over the place...
Read full complaintThe two burritos that i ordered did not have extra steak on it that i paid for
I went to taco bell last week the drive thue and did not get my correct i asked for extra steak and not get it. When i got home i called. And the manager hung up on me twice. And was very rude . Last night my famile waned to go to taco bell. The manager said that we were not to be served at her store anymore along with my family and friends.we were denied service because i did not like the service but my family and friends had nothing to do with it
Claimed loss: EMBRASSED. AND VERY HURT FOR MY FAMILY AND FRIENDS
Desired outcome: PLEASE REFUND MONEY FOR TWO BURRITOES AND APOLOGY TO MY FAMILY AND FRIENDS
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Combo meal 2 chalupa’s 1 taco & drink for $11.99
Monday February 5th 2024
At approximately 7:48pm I visited the New Taco Bell location at 96th and Cicero Ave in Oak Lawn IL 60459. I proceeded through the drive through and ordered the combination 2 chicken chalupas, 1 taco , 1 Founfain drink for $11.99. With Tax the meal is $12.65. Now, this is the highest amount I have paid
To date for the 3 items but my complaint is straightforward. I expect the items to be consistently made each time I visit a Taco Bell, hence the branding and franchise. This evening the chalupas had no more than 1oz of chicken, cheese that I could count visually and approximately 1/4 oz of sour cream. The two together had an overall weight of 3-4oz compared to my 12oz soft drink. The taco was hard shell when I ordered soft. I did consume the meal in the parking lot which the exception. If the hardshell taco. I can say I am clearly behooved, myself visiting Taco Bell anytime soon, unfortunately would’ve asked for a full refund, but no lesson would be learned.. I hope Taco Bell follows up and this new location and provides me information as to the exact quantity of ingredients per taco or menu item. Of the colorful menu, I could clearly say that’s not what I received, which is very deceptive of the company. Typical but nonetheless unacceptable…
Claimed loss: $12.56, plus my time in having as a consultant to Taco Bell. I wouldn’t expect much but knowing that In the past, I’ve been very happy with their product, I would just hope that Taco Bell will take the time to educate this franchisee.
Desired outcome: Desired outcome? I believe Taco Bell should handle this issue in any manner they wish. After all, they have been compensated per their advertised amount in full.
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Taco Bell complaints: history and resolution overview
Out of all reported cases, 83 complaints (3%) have been marked as resolved, while 2399 complaints (97%) remain unresolved. The most recent resolved complaint, sarcastic service, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Most discussed complaints
Missing item numerous times..Recent comments about Taco Bell company
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