Consort Homes

The problems we have encountered include, but are not limited to:
Poor quality finishes and workmanship that do not meet reasonable expectations for a new build
Defective or improperly installed materials
Repeated warranty items that either remain unresolved or require multiple visits to correct
Lack of quality control prior to closing, shifting the burden to the homeowner after possession
What has been most frustrating is not just the number of issues, but the time, effort. This has consumed significant personal time and created unnecessary stress. A homeowner should not have to act as a project manager to correct fundamental construction and quality problems.
Unfortunately, this experience has made it clear that the focus appears to be on finishing the job and collecting payment, rather than delivering the level of quality promised. This has been further reinforced by the condition of the cabinets, which have scratches, discoloration, and functional issues. Some drawers do not operate properly, and the proposed solution was simply to provide a marker to cover visible imperfections. The cabinets feel more like second hand materials than new installations.
Overall, it feels as though leftover or substandard materials were used, while every upgrade was still fully charged. This has been extremely disappointing and does not align with the expectations set when purchasing a home from Consort.
Before the house was completed, multiple concerns were identified, including but not limited to:
- Incorrect placement of a toilet
- Materials used that were not what was expected or discussed
- Kitchen cabinet build‑ins for the stove and microwave that did not align with what was represented
- The driveway not meeting expectations, including visible cracking
After closing and moving into the home, it became clear that the flooring issues were far more significant than originally presented. Since then, we have identified a growing list of items requiring attention, including but not limited to the flooring. We are now being told that the entire first floor flooring needs to be replaced, which underscores the seriousness of the issue and confirms that the original concern raised prior to closing was valid, and the home being was delivered with the wrong elevation than what was selected and agreed upon
In addition to the flooring, there are other issues ranging from the condition and cleanliness of the home at move‑in to various workmanship and installation concerns. The volume and nature of these items have been overwhelming and have significantly impacted what should have been a positive experience.

We closed on our house with Consort Homes in a new development in St. Charles, MO on 14NOV2019. We are having a lot of trouble getting warranty claims addressed on time. There are many things that were pointed out during our walk through and throughout the year that still haven't been resolved. We've tried reaching out to Consort multiple times to fix these issues before our 1 year warranty expires (14NOV2020). We've had to send many follow-up emails and make calls to get any response, and we've had to do all the work to check on slow responses and schedule contractors. Sometimes we don't get any response at all. There are still two big issues that we submitted for warranty months ago, and they still haven't been fixed to our satisfaction, even after asking to speak with someone higher up than the Field Manager. We suggested having a meeting with the Vice President of Construction and the Field Manager during our last communication (11DEC2020), but we haven't heard back. We called and left a voicemail (18DEC2020) for the Vice President about our fixes and the possible meeting, but later that evening we got an email saying they weren't going to fix the problems or consider the options we suggested. We've saved all our communications (voicemails, emails, pictures).