CB Computer Hardware Dell Horrible so called, "escalations team."

Dell review: Horrible so called, "escalations team."

mumray2k of S. Daytona Beach, US

Mar 24, 2024 4:41 pm EDT

Verified customer

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Sometime in April of 2023; I unfortunately decided to purchase a Dell PC. I believe it was an m15 R7 model. Within a month or so, the computer became defective. With that purchase, I also purchased the premium support extended warranty which is a load of crap because Dell refuses to offer any decent warranty on any of their systems and uses hard sell tactics that lack transparency and coerces a customer to purchase their overpriced premium support service. Many of the technicians are rude, condescending, lack transparency, and provide horrible customer service! This must be one of the worst companies I have EVER dealt with! Monkeys can do a better job than they can!

What company do you know that would send a customer 6, yes, 6 defective computers? Then, some SOB, named Rajish something or another had the audacity to accuse me of stealing one of their POS PC's that was supposed to have been returned to them. Now what am I going to do with a POS [censored] computer with a faulty bios/motherboard among other hardware/software issues?

There MUST be a reason WHY SO MANY of their customers are complaining about their horrific service from the BBB, complaints.com, and various other social media sites! So thousands of people can't be wrong! And, where is the wonderful Mr. Michael Dell, CEO, doing about all of this, ABSOLUTELY NOTHING! But he knows how to have his hand out for his fat paycheck he gets!

The current system I have now is: Alienware m16 R1; Service Tag: 1473MX3; Express Service Code: [protected]. I'm sure this will go to another "Rajish: who will be equally ignorant and vomit the same crap that they all do! The company is run by foreigners who have absolutely no idea of what the hell they are doing! Mr. Dell should be ashamed of himself letting all those Indians trash his company!

Lastly, I can 100% guarantee that this will NOT be successfully resolved! If not, then class action lawsuit! Karma is a [censored]!

Claimed loss: $3,000 a FULL apology and (re)-training for ALL the staff in India!!

Desired outcome: Either a FULL refund or a brand new top of the line replacement X16 with the new systems about to come out within the next 3 to 6 months!

Confidential Information Hidden: This section contains confidential information visible to verified Dell representatives only. If you are affiliated with Dell, please claim your business to access these details.

If you or ANYONE you know has had ANY issue with Dell please contact me as I would like to start a class action law suit against them!

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