Domino's Pizza review: Food and customer service

Let’s talk about this and please share it.. calling out Dominos in Hudson NY.

My son orders $34 worth of food. The pizza looks like it was dipped in grease. It’s inedible. He calls back to complain. The Manager tells him there is nothing they can do yet on their pizzas box it states 100% guaranteed satisfaction. He was not satisfied he did not receive a refund nor another pizza. He was told to call back the next day. So he called back only to be told by the SAME manager (carmella Rawls)that there was nothing they could do and not to call the store again… during this exchange the manager also told him that they do not need to go by what it says on the box because they are not corporate.. in all my years of being a restaurant manager / chef I have never ever heard that you do not have to satisfy a paying customer if it is within your power to do so… dominos you need to get it together. Shame on you. Poor customer service, poor quality of food.