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I stopped in to pick up birth cake for my son on 5/31/2014. I approached a counter and told cashier I wanted birthday cake and she looked at me with nasty look on her face and she yelled out "WHAT!" I didn't know how to respond to something like that. I went over to the freezer where they kept the Ice Cream Cake and told her exact same thing with cake on the counter and said to her "did you hear me that time?" She just stood there and rolled hers eyes and had an attitude. I felt as if I wasn't welcome to purchase from that store. I gave her piece of my mind after purchasing the item and walked out of the store. As I stepped outside the store I was approached by some old Caucasian woman who claimed she was the owner. Her first response was "What is your problem!" She said this really loud. I explain to her that her cashier had an attitude and that's not the proper way to treat customer. She was defending her employee by saying she did not hear what I said and that her employee did not do anything wrong. She than proceed to say that she did not want me in her store anymore and she will call the police if I don't leave. Well I was already in the parking lot on my way to my car to leave. I wasn't planning to come to that store anytime soon to spend my hard earned money. I'm an Asian-American male who just wanted service when I walked into that store to purchase a cake for my son's birthday that day and I walked out of that store with worst customer service I'd ever received.
You can make your own judgements on the characters of the owner and it's employees. My opinion? I think the owner is a "BIGOT". I will never patronize that store ever again. Dairy Queen on 20511 Bothell Everett HWY SE, Bothell, WA, Phone #[protected].
I'm probably dealing with other bigots on this blog...
Any comments I make you'll only accept it in your own view and prejudice.
I'm probably outnumbered by wide margin.
Is there any other bloggers out there besides these two bigots?
I'm not mad at the world, I just want some decent customer service when I walk in the store.
Okay, let's back up...
Maybe I was a bit harsh on calling her a bigot, but I was offended when owner of the business came up to my face and without any hesitation assumed I was at wrong. I never dealt with anything like this. Look I'm a small business owner myself and I have 20+ employees. I can tell you that I would not have reacted to anyone like that, I mean no one. I had to assume she reacted like that because of my race. There was no other reason that I can think of for her reaction. My mistake was when I first approached the counter to the cashier, when she yelled out "WHAT" as if I was bothering her...I should have just walked out. But as I was saying it was my son's birthday and he wanted DQ Ice Cream cake.
I don't want to guess what your race is, if you can't understand where I'm coming from? I'm sorry you feel that way. This is free country and I'm just voicing my freedom of speech. If I'm wrong about the owner being a bigot? Well than I guess we don't have anything to worry about. I just don't want my kid or anyone else to experience what I'd experienced. There, I have said my peace and moving on.
If I had offended anyone reading this blog, please accept my most sincere apology. I just wanted to get my point across.
Point being that it was one of the worst customer service I'd ever received. I'd been to some horrible places in my life.
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I have been an employee with DQ on and off for over 10 years now. To the person that was tired of customers complaining shouldn't be in the fast food business. My manager is wonderful, and these people need to remember that the customer is ALWAYS right. If something is amiss then u fix it and make it right. It is only bad business practice and people will not come to that store anymore. I mean I have seen the worst of the wosrt of angry customers and it is not pretty, u just gotta bite ur tougne and make them satisfied. The cutomers PAY YOUR WAGES! What I can't stand is the younger teenage workers, that don't want to do ###, but stand around and talk to each other, or have their friends come in and stand talking to them for 2 hrs at the counter, ignoring customers. That just ignore u when u tell they to get back to work. That is my pet peeve, I mean ### find something to do, CLEAN, AND MAKE DILLY BARS (yes, we make our own dilly bars), do something. I am getting paid to work and doing my work and yours but your still getting paid a damn paycheck, I don't think so...If you aren't going to a place to actually work then push on, and get another job where you can sit around and not do ### and get paid for it!
You said that you are a Asian-American and that she was a old Caucasian woman... You made this part of the complaint and say that she is a BIGOT... Sounds like you are the one with the problem... If the girl did not understand you and said WHAT. Then all you needed to do was repeat what you said. Maybe she just didn't hear you or maybe you speak with some kind of accent? There was no reason for you to walk over to the case, repeat yourself, pull out the cake, put it on the counter and then say "Did you hear me that time" like a little kid trying to get his way.
Even in this complaint, you com across like someone is mad at the world.
You are wrong...
If your complaint was JUST about the customer service then I would have accepted it BUT you made it a point to mention your race and the race of the owner.
Now that others had made comments about you saying these things, you are also calling us "Bigots".
Just out of curiosity... What is my race?
Good luck guessing