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CB Vehicle Rental and Leasing Hertz Complaints #1142-1161
Hertz

Hertz review: lack of information for rental ( 3 comments)

E
Author of the review
3:44 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

I made a reservation over the phone to revt a car via hertz for on 3/28/09. the car rental was for 4/10-4/15/09 - which was considered a "week". I have aaa which gave me a discount. I reserved a budget/economy car to be picked up in albuquerque, nm. my reservation # was e3323091076. the rate I was given was $147.00 for the week. when I arrived at the hertz counter, I was told that my visa/check card was considered a debit card and a credit check would have to be done in order to use it. I was never told about this when I made the reservation over the phone on 3/28/09. if I new this was going to be a problem, I would have searched for a different company with a different policy and made a reservation with them. my credit is poor and I suspected that if the agent at the counter in new mexico ran a credit check, it would not be good. as I suspected, I was denied the rental of the car. this was a terribly disressing situation. then I had to use another company on the spot, pay premium price, and they did not have a budget/economy car available. I used national car rental because they allowed debit cards without the credit check. I paid $295.76 for a mid size car, for 5 days. I expect hertz to reimburse me for the difference of $148.76. again, when I made my reservation with hertz on 3/28/09, I was never told anything about the debit card and credit check. I even asked the agent over the phone if she wanted my credit card number. she said no, and that hertz would take the card number when I picked up the car in albuquerque. this whole situation was so stressfull. I was in tears and had to payalmost twice as much as the rate that hertz gave me. this was a terrible way to start a vacation, but I had no choice. I absolutely expect hertz to pay me the difference! I will also be sending hertz my complaint, receipts, etc. via us postal mail. please work on this complaint in the meantime.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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D
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D.J..
Wausau, US
1 comments
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Mar 19, 2010 7:05 pm UTC

You honestly think Hertz owes you money because you have poor credit? It's not like you had problems with the rental after you got it; because of your poor credit you never actually rented the vehicle from Hertz. Therefore they don't owe you anything. Pay your bills = improve your credit and you'll have a better chance in the future. Please realize Hertz does not owe you a rental car; many things in life are based on credit and this is just one example. You're just lucky you were able to rent a car through National. You also had the option to not pay them the $295.76 the were asking, but because you wanted a rental car, Hertz should pay for it? Seriously...people like you are unbelievable. Oh yeah, learn how to type and spell also.

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Rago
Mobile, US
6 comments
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Jun 14, 2010 8:51 pm UTC

In every reservation I have made with Hertz it has been stated that use of a debit card is subject to credit verification. Also this policy has been posted on every rental counter at Hertz I have seen.

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hotchkiss
Canonsburg, US
3 comments
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Jul 07, 2011 10:24 pm UTC

when you asked if they wanted your credit card number there is your problem, you do not have a credit card you have a debit card, there is a difference.if you had not said would you like my ***credit*** card number then they most likely would have informed you of the policy.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
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    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
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