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CB Vehicle Rental and Leasing Hertz Complaints #922-941
Hertz

Hertz review: reservations that were not honored ( 1 comment)

G
Author of the review
9:31 pm UTC

I booked a online reservation with Hertz rental car for February 14, 2016 to go to a funeral. When I arrived, I was told that they didn't have any available cars. I asked how that was possible since I had a booking number. I was then nonchalantly told they had been over booked. I asked why wasn't I called and informed so I wouldn't have made a blank trip there and I could have possibly made another reservation with another rental car company. I was told they had been trying to call people to tell them of the overbooking. I didn't believe this because I had been trying to call this location all day and the phone rang repeatedly with no answer.

I was astounded. There I stood needing a car to attend a funeral and they acted as if it was no big deal that I was stranded with no way to go. All other rental car locations were sold out.

I asked for the number for the corporate office, which I called, they in turn reconnected me to the offending location to try to work the issue.

I talked with a team member there and was told he would give me a discount when I rebooked with them. I did...and the drama began again.

I arrived on March 11, 2016 to pick up another car to go to a gala event. I was dressed already since I was going straight to the gala from there. I had been reassured there wouldn't be a problem. Fool that I was, I believed the team member. Once again, no car. I was told the reservation couldn't be found. By now I'm upset to the highest. There wasn't much concern for the dilemma I was in. I called the corporate office and didn't get any help or assistance from them. The same as before.

Hertz could care less about their customer; only the money.

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M
M
MaryUSA123
US
1 complaint
1 comments
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Apr 05, 2016 7:14 am UTC

I agree totally. We had a similar experience when we reserved and prepaid for a rental car at Hertz San Antonio.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    100%
    Confidence score
    Austria
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    Denmark
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    +31 202 013 519
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    100%
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    Netherlands
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    Portugal
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    Brazil
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    China
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 85 companies in the Vehicle Rental and Leasing category
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