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CB Vehicle Rental and Leasing Hertz Complaints #962-981
Hertz

Hertz review: unethical behavior and charge

I
Author of the review
10:30 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Rental record # [protected] Vehicle 01898/ 7383722, license VA VHT2256 On November 15th 2015 I returned the above Hertz rental car in Union Station Washington CD. 1. The car return sign was pointing to the entrance to the parking lot. I spent 15 minutes, looking for the car rental return place...after calling Hertz I was told to leave the parking lot and enter the entrance near to the parking lot. I exit the parking paying 9$ which the Hertz person in charge told me that he will credit me (due to the unclear sign) but he was not able to credit since the rental was prepaid. 2. The rented car ignition was keyless so I kept it in my pocket therefore forgot to return it (the person in charge did not remind me and didn't ask for the key!). In the hotel (in Arlington VA) I realize that the key in in my pocket and the day after (November 16th) we traveled back to Hertz station and returned the key. The person in charge told us that our account was charged 140$ for the forgotten key. Both charges were unfair and I would like Hertz to credit me for those unnecessary charges. Thanks Ilan Sharon

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
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    Belgium
    +45 33 179 057
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    100%
    Confidence score
    Denmark
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Norway
    +351 219 426 385
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    100%
    Confidence score
    Portugal
    +7 495 775 8333
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    Russia
    +34 917 497 778
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    Spain
    +46 96 047 330
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    Sweden
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    Mexico
    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    India
    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (205) 293-2889
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    +1 (405) 775-3462
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 85 companies in the Vehicle Rental and Leasing category
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