Leon's Furniture review: Bed frame and customer service

Bought a King size bed in Sept 2018 from Leona South location in Edmonton - over $1200 we paid
When it was delivered, it was badly damaged - cracked and pieces broken off the bed.
Contacted the store in Edmonton, they said they'll get us a new one.
New one arrives, it's also broken.
Contact the store, they ask us to keep the broken one and they'll take $100 off the cost of the bed.
That was insulting...who wants a broken bed for $1100?
I tell them no, they say they'll bring in another one.
Sales associate contacts me and says we'll get store credit for all this trouble - great! I need other furniture items, so that'll work!
Sales associate texts me to say she is going to also give us a price match, as our beds on sale. Great! I ask her about our new bed and when it will be arriving. Im told Nov 26/18 (keep in mind, we purchased this bed originally in Sept 2018...2 months ago by this time).
The next day the sales associate texts me again and says there was a mistake and I cannot get the price match...this made me angry, so I asked about the store credit that was offered...the sales associate did not answer me.
Well...Nov 26 comes and goes and we hear nothing...then another week goes by and another week goes by. Now I'm upset. Where the hell is my bed? (You should also know that I did the no interest, equal payments for 12 months...so by the end of Nov/18, I've already made 2 payments on a piece of furniture I don't even have!).
I call the store and ask to speak to the manager. Well surprise surprise...the manager is not available and the customer service manager is also not available. I explain to the woman on the phone what has happened. I indicate that there needs to be some recourse as were now in the middle of the 3rd month dealing with this, I still dont have my bed and I want my bed.
The woman on the phone tells me that my new bed will be in on the 19th and the customer service manager will call me back tomorrow, as they get in at 1230...this was Dec 12/18.
Here we are the 20th of December and I've heard nothing from anyone at Leona- pissed!
Oh...I also in one of my discussions with the people at Leona, ask them to take their bed back, cancel the financing piece for the bed and I'll go buy a bed elsewhere. Well...I was flat out told no, that they will give me a credit with Leona for the value of the bed and I can pick another one I like. They don't have anything else I like or want...and with how this whole thing has played out, I will never buy anything from Leona again. I tell them this, that there no bed I want from there so I just want out of the financing. Leona says no...
So now I'm literally stuck. Still don't have my bed...3 months after purchasing it, Leons won't let me out of the financing and intend to keep my money for the bed and offer me store credit...I had store credit offered to me months ago and still haven't received it - does Leons think I trust them at all with a $1200+ store credit? And, if their furniture is such poor quality that it continues to come broken not once, but twice (and who knows if the 3rd bed will be any better) does Leons think I want anything else from their store after how this has all gone down?
I will be contacting the BBB, the local news and all Social media outlets to share this story. People need to be aware of how poorly Leons operates, how they lie to customers and how they try to convince people to keep broken, "brand new" furniture.
Shop elsewhere...it'll be a lot less hassle