Menu
Write a review
File a complaint
Leon's Furniture

Leon's Furniture review: sectional with chase - delivered without the feet for the chase portion

E
Author of the review
11:42 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.

Purchased on Tuesday, March 19, 2019. Delivers on Saturday, March 30, 2019. At the time of delivery we discussed with the delivery/set-up men (2) that the ‘chase' portion of the sectional were missing the appropriate feet (I.e. not in line with the rest of the sectional due to the missing feet). We anticipated to a call back from the store, but no to avail. I contacted the store on Tuesday, April 2nd and spoke to the salesman directly ‘Francisco'. The salesman immediately redirected the blame to me, advising I had 72 hours to complain. I couldn't believe my ears. I immediately reacted by reminding him that it is not our fault that Leon's performed a delivery with the missing feet for the chase portion I.e. missing feet not DAMAGED GOODS. In addition, I was making the call to him within the 72 hours. I just knew, this was just going to be beginning of an going situation. I spoke to their Customer Service on April 2nd and April 9th (Joy/Joyce) and In both discussions, I was advised the feet for the chase had been ordered. It late evening on Wednesday, April 17th and I have not heard back from Leon's and/or their Customer Service. As a result, I still have no feet for the chase portion of the sectional. As the chase portion has no feet, it is not hooked to the Sectional portion, and thus most uncomfortable to sit. Regardless of the fact I am a pensioner, I am left thinking ‘Leon's' took my money and ran. The response given by the salesman (Francisco) was grossly irresponsible and negligent. The order number: 03199ETTXCB. I can attached a photo snap of the sectional via the Leon's website, it clearly shows their should be feet on the chase portion.

Leon's Furniture response
Apr 26, 2019 10:29 am UTC
Leon's Furniture customer support contacts
Phone numbers
Address

45 Gordon Mackay Road, Toronto, QC, M9N3X3, CA

Website

www.leons.ca

File a complaint Write a review
View all Leon's Furniture contacts
This forum is not affiliated with or authorized by Leon's Furniture. For concerns, please email customercare@leons.ca
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

0 comments
Add a comment
  1. Leon's Furniture Contacts

  2. Leon's Furniture phone numbers
    Click up if you have successfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number 1 1 users reported that they have successfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number Click down if you have unsuccessfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number 0 0 users reported that they have UNsuccessfully reached Leon's Furniture by calling +1 (416) 243-7880 phone number
  3. Leon's Furniture emails
  4. Leon's Furniture address
    45 Gordon Mackay Road, Toronto, Quebec, M9N3X3, Canada
  5. Leon's Furniture social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 23, 2026
  7. View all Leon's Furniture contacts
Leon's Furniture Category
Leon's Furniture is ranked 32 among 291 companies in the Furniture Stores category