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CB Airlines and Air Travel Lufthansa German Airlines Lost baggage and unresponsive company
Lufthansa German Airlines

Lufthansa German Airlines review: Lost baggage and unresponsive company

M
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1:24 am EDT
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Lufthansa is extremely unresponsive and feckless. My large size baggage, full of my baby’s belongings has been lost. Its been 50 days, I have called approximately 20 times, filled out many forms, and all I get is talking to a representative telling me to wait and saying sorry. I cannot get to people who actually gives information or help. I did not receive my bag, did not receive a compensation, or even a call telling me what is happening in 50 days.

I travelled with my baby and husband on August 1, from Ankara to Frankfurt and from Frankfurt to Chicago, transit. One of our baggages have never come. I have immediately reported my delayed baggage and then called the Lufthansa customer service, Lufthansa baggage services, and they told me to wait until I hear back from them. I called every other day to see if there is any changes and the answer was always a no. At day 7 I was asked to give a list of items in the bag, continued calling but nothing changed. When it’s been 21 days, I called again to apply for a compensation and they told me to fill the missing item form on the feedback forms. I have spent so much time to dig in and include all the receipts I could access belonging the items in the baggage. And a couple days later I received an email saying that if these items were missing I should contact the police. I explained the situation and guess what; no answer, nothing.

I want help. ASAP.

Desired outcome: Full refund for baggage and time loss

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  1. Lufthansa German Airlines contacts

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  3. Lufthansa German Airlines address
    Lufthansa Aviation Center, Airportring 21, Frankfurt am Main, New York, 60546, Germany
  4. Lufthansa German Airlines social media
Lufthansa German Airlines Category
Lufthansa German Airlines is ranked 9 among 221 companies in the Airlines and Air Travel category
#07 EasyJet EasyJet #08 Aeroflot Aeroflot #09 Lufthansa German Airlines Lufthansa German Airlines #10 WIZZ Air WIZZ Air #11 Emirates Emirates
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