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Omron

www.omronhealthcare.com

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2.0

Overall customer rating from reviews and complaints

Omron earns a 2.0-star rating from 1 reviews and 3 complaints, showing that the majority of healthcare product users are somewhat dissatisfied with health monitoring devices.

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Latest Reviews and Complaints

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Omron Omron does not provide product support or service - AVOID!

After 18 months of routine use of Omron's wristband BP monitor, the silicone rubber-based wristband has started to develop a crack and is in need of replacement. Upon calling Omron, I find out that they do no provide replacement parts or service for their products. How can a company not provide product support and service? Anyway, I'm now out $600 for this unit and will have to find another way to get it repaired or get an entirely different unit.

Recommendation: My Advice: Don't purchase Omron products, given that they don't offer customer support..

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2:57 am UTC
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Omron Disappointing Customer Service Experience with Omron: Wrong Address Delivery and No Resolution

I gotta say, I ain't too impressed with Omron's customer service. I went and ordered me a product, but they done messed up and sent it to the wrong address. And when I tried to get 'em to fix the problem, they just wouldn't do nothin' 'bout it. It's a real shame, 'cause I was lookin' forward to usin' that product. But now, I ain't too sure if I wanna do business with 'em again.

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3 Omron Complaints

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1:35 am UTC
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Omron Disappointing Customer Service Experience with Omron

I had a bit of a rough time with Omron's website. I had to wait for two whole weeks without the machine I need to breathe before they even decided if they would replace it. When I finally got the replacement, it only worked for two days before it stopped delivering the product. I was pretty frustrated with the whole situation.

If you're looking for help, I wouldn't recommend going to Omron. It seems like they don't have their act together when it comes to customer service. I hope they can improve in the future, but for now, I'll be looking for other options.

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2:15 pm UTC
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The complaint has been investigated and resolved to the customer’s satisfaction.

Omron New defective blood pressure monitor

We purchased a new $65 blood pressure monitor at Wal Mart. It didn't work right out of the box, so we returned to Wal mart and was informed they could not replace or refund on it, that it had to be sent to the company by us. I called the company Omron and they made arrangement to repair it if I mailed it back AT MY EXPENSE and also ENCLOSED A CHECK FOR THE RETURN POSTAGE, a cost of about $15. I tried to argue with them as it was a factory DEFECT and it should not cost me anything to get it repaired. Wal Mart should have taken it back and returned it to this company that has been made aware by the FDA that some of it's products are not in compliance. http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/2004/ucm146188.htm

I request that this company be made to assume full expenses on defective products and that Wal Mart be authorized to refund or replace any new out of the box factory defects from Omron. How many thousands of consumers have bought useless products from Omron and thrown them away rather than invest another $15 and take a chance that this company has the knowledge or willingness to repair it.

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Victoria W
Granbury, US
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Aug 04, 2022 4:38 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

my Omron is 35 points off! this is a real health risk. Omron is a piece of junk. I checked it against my Exacta German made sphygmomanometer. My Exacta is calibrated within 2 points of accuracy. I am sorry to be out so much money. Medical devices should be accurate as people's lives depend upon it!

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gmon
Riverside, US
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Oct 17, 2020 3:14 pm UTC

I've owned MANY Omron BP monitors (at least 8) and I've yet to have one that remained accurate for more than a few months. I've delt with high BP for approximately 30 years so I know what I'm talking about.

Do not purchase an Omron. I currently have two Omron junks (BP7100 & BP7632) only because they were given to me by my Doctors. I've purchased many units in the past and returned them ALL because they eventually failed. 100% failure rate!

My medical condition requires constant and accurate BP readings. Omron products are fraudulently mass marketed and should be investigated, in my humble opinion...

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Cape Cod Hawkeye
East Dennis, US
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Jan 22, 2020 10:08 pm UTC

We bought an Omron BP monitor, and after moderate usage, it stopped working. When I wrote to the company asking for assistance the response was the unit is discontinued, out of warranty, we have no ability to test or repair but if you need assistance buying a new one from our website contact us. On principle alone I will never buy another Omron product

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Macstat
Kansas City, US
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Dec 02, 2019 10:31 pm UTC

I'm foolish but bought an OMRON wrist cuff and it was a joke so I tried a upper arm cuff - same thing! Wallmart won't honor returns but they sure sell the priduct! I now never shop at Wallmart because there toxic to small retailers and have no morals on returned product and OMRON is a direct Fraud and should be prosecuted by either federal or state authorities! CVS honored the upper cuff return but I see no longer sells them in Missouri!

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Don Leon
US
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Dec 11, 2017 10:26 am UTC

I files a poor review on their web page site

worst BP every used
Does not work most of the time. Asked for help what I get is are a bunch of excuses. They send the caned responses to me. Sure that have use them a lot. I have been taking my own BP for years and have never had some much trouble. BP taking is not that hard. I have been a healthcare working for 25 plus years. This produce is a pain to use. getting nothing but errors.

and they removed it "Our team has read your review and values your contribution even though it did not meet all our website guidelines. "

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Nancy Bassett
San Francisco, US
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May 11, 2016 10:23 am UTC

i purchased an omron bp machine--the battery cover fell off--neither omron or walmart would stand behind the warrenty--bad service.

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Len Tippett
Cambria, US
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Dec 07, 2015 7:58 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

I could not agree more with all these negative reports. I returned my first arm blood pressure machine, and because I was told how great this device was they exchanged it for another one. I had the same results with the second one. I decided to call Omron to give them a chance to correct the problem before I wrote a bad review for them. I got a real b---- named Teresa in the customer service department this morning [protected]. It was obvious from the beginning of the conversation, she did not like her job. Although with both devises, I had my family physician and two of his attendants to compare the readings of their device with my Omron devise. The blood pressure readings for diastolic and systolic varied 25 to 30 points. This happened with both the first Omron devise and the second Omron devise. During our conversation Teresa continued to question the professional ability of my medical providers to take a blood pressure reading (such a stupid accusation). After explaining to her the expertise of these medical professionals vs her limited ability to just answer the telephone, I asked her what I needed to do to correct this problem. She stated (as was stated in one of the previous complaints) I should mail the devise back at my expense and if they determined the unit to be working correctly, they would merely send the same unit back at my expense. It was at this point I told her to kiss my ###, and told her I would return it to Wal Mart. I did this today with no return problems at Wal Mart, and purchased a ReliOn devise at half the price with more features. Apparently, this was not the first return of these units, even though I had no receipt to present for its purchase. I have had a my neighbor (a nurse) compare this new ReliOn devise with her "old fashion devise" and it matched the readings to the exact number, within one point. I hope this helps anyone considering the purchase of a blood pressure measuring device. I am seventy-one years old, and this is absolutely the worst product and customer service I have ever experience in my lifetime.

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surajitsamanta
IN
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Nov 23, 2013 1:20 pm UTC

I want to purchase blood pressure monitor machine. Which one is good? I have no idea about these product.

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Macstat
Kansas City, US
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Dec 02, 2019 10:23 pm UTC
Replying to comment of surajitsamanta

If it says OMRON on the label - don't buy it! Very simple, their products are known to be defective. Mine runs 30 - 40 high on systolic and 10 - 15 in diastolic. Pulse is the only thing that's close, and it's off too compared to doctors office!

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Tracy scotttt
st. Croix US Virgin Islands, US
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Oct 06, 2013 10:51 am UTC

I bought an Omron two years ago and now it blows up until it pops off my arm, with no reading at all. I have no clue if it's the monitor or the cuff. I guess I have to buy a new one.

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Pravastatin
Palmyra, US
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Aug 28, 2013 8:17 pm UTC

I've had a similar completely unsatisfactory dealing with Omron. After getting very high readings at home vs. dr's office and biometric screening at work, I took it in to dr and had readings taken one after the other--Omron unit was 30 points high. After they made me jump through many hoops I returned he unit (7000 series) to the company and, never getting a repaired unit back, wrote them. They said it shipped but I never received it. I wrote them back, they said they'd "escalate" the request and respond in 2 days and never did. Wrote again, and same thing-we'l get back with you, then crickets. Omron has the worst customer service I've ever experienced. I've gone out and bought a CVS monitor.

Is Omron Legit?

Omron earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Omron to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Omron is known for their high standards and safety. If you're thinking about dealing with Omron, it's wise to check how they handle complaints.

The age of Omron's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Omronhealthcare.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Omronhealthcare.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Omron and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Omron. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

Omron complaints: history and resolution overview

Omron has received 3 complaints on ComplaintsBoard. The first reported case, New defective blood pressure monitor, was published on Aug 21, 2009, and the most recent complaint, Omron does not provide product support or service - AVOID!, was posted on Aug 8, 2023.

Out of all reported cases, 1 complaints (33%) have been marked as resolved, while 2 complaints (67%) remain unresolved. The most recent resolved complaint, New defective blood pressure monitor, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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