Outback Steakhouse review: Service and quality of food

We had a party of five. Our son ordered chicken strips with fries.When the food finally came out they gave him a grilled chicken dinner. She corrected my son's chicken strips bu he had to wait while everyone else started to eat.I ordered Sirloin and Alice springs Chicken. The mashed potatoes were cold and hard and the chicken breast was not only a very tiny portion but it seemed like it was overcooked and was also cold and hard. By the time the server got back to our table to verify if everything was okay, I was already done with my meal. I did not ask her to replace the mashed potatoes because it was already too late. We were trying to get her attention during the meal to bring us more water. We have to find someone else to request for more water. We requested a pitcher of water and that never got to our table either. One of the worst experiences I've had at Outback with service and quality of food. I have attached my invoice to show I still gave her a good tip regardless of the poor service and quality of food which was not her fault.

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