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Pen Air Credit Union Profile

Pen Air Credit Union

www.penair.org

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5.0

Overall customer rating from reviews and complaints

Pen Air Credit Union earns a 5.0-star rating from 0 reviews and 1 complaints, showing that the majority of members are exceptionally satisfied with financial services.

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Latest Reviews and Complaints

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Pen Air Credit Union Voluntary Repossession, car was auctioned and sold by the Pen Air

Voluntary Repossession, car was auctioned and sold by the Pen Air. Pen Air is charging me for the full price of the vehicle. I purchased a 2012 Mercedes Benz C250 financed through Pen Air. My car was vandalized. Tires were stabbed and substance put into the gas tank which caused my engine to lock. The insurance company gave me $600 to repair but the new engine cost $2500. I had just been out in disability and lost my job.. so I wasn't working. I Voluntarily allowed them to pick up the vehicle once I got behind in payments on the payments. One month later the car was sold for $12,000 at the auction in Pensacola. At the time the remaining balance in my loan was $15,000. After the sale of the vehicle I should owe the bank $3,000. However Pen Air reported its to the credit bureaus at me owing over $15,000. After I disputed this they first sold the debt To debt collector. I disputed the account again. Pen air then started to report it in my credit reports instead of the collection agency, then they reported it as a charge off... bad debt then received the tax benefits from it. After I disputed it once again Pen air started charging me interest. I have a print out from equifax showing as such. As a result I'd like the correct amount owed shown and Pen Air to not take advantage of disabled vets like myself.

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Pen Air Credit Union Reviews and Complaints

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Pen Air Credit Union complaints: history and resolution overview

Pen Air Credit Union has received 1 complaints on ComplaintsBoard. The first reported case, Voluntary Repossession, car was auctioned and sold by the Pen Air, was published on May 2, 2023, and the most recent complaint, Voluntary Repossession, car was auctioned and sold by the Pen Air, was posted on May 2, 2023.

Out of all reported cases, 1 complaints (100%) have been marked as resolved, while 0 complaints (0%) remain unresolved. The most recent resolved complaint, Voluntary Repossession, car was auctioned and sold by the Pen Air, provides additional insight into how customer issues have been handled.

Customer feedback spans multiple years and reflects a range of user experiences. Reviewing complaint history and resolution outcomes may help users better understand the company’s track record and make more informed decisions.

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