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I have had with one of your tinned dog foods. Both of my dogs have become severely unwell after eating it, with diarrhoea and mucus throughout the house. I have never seen them react like this to any food before. At first I was unsure what was causing it, so over the past couple of weeks I tried giving the food on and off to confirm whether it wa...
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not impressed
Frankly, they could be better, if they tried much harder.
Their weak point is their customer service, of course. I can't say anything negative about stores, products, and quality.
I ordered an item for my cat and it wasn't delivered on time. So I called their customer support and asked hat happened. They said that the item was on back order and offered me an alternative. I refused. They said I have to wait for too long and I shouldn't reject what they offer. But I did it again. Because I ordered a certain item for reasons. Probably, my answers made her angry and she said: oh well, not going to beg you, sit and wait forever. And then she hung up.
So customers treatment leaves much to be desired.
Is Pets At Home Legit?
Pets At Home earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pets At Home. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Petsathome.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Petsathome.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Pets At Home have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Pets At Home and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Pets At Home complaints: history and resolution overview
Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 2 complaints (100%) remain unresolved.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
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Pets At Home Contacts
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Pets At Home phone numbersClick up if you have successfully reached Pets At Home by calling +44 800 328 4204 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 328 4204 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 328 4204 phone number 5 5 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 328 4204 phone numberGeneral EnquiriesClick up if you have successfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have successfully reached Pets At Home by calling +44 800 015 9158 phone number Click down if you have unsuccessfully reached Pets At Home by calling +44 800 015 9158 phone number 1 1 users reported that they have UNsuccessfully reached Pets At Home by calling +44 800 015 9158 phone numberInsurance Enquiries
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Pets At Home emailscservice@petsathome.co.uk100%Confidence score: 100%Support
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Pets At Home addressEpsom Ave, Stanley Green, Handforth, England, Cheshire, SK93RN, United Kingdom
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Pets At Home social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 21, 2026
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