Menu
Write a review
File a complaint
Pizza Hut Profile

Pizza Hut

www.pizzahut.com

Learn how the rating is calculated

1.3

Overall reputation rating based on reviews and complaints

Pizza Hut has an overall reputation rating of 1.3/5 based on 2 reviews and 2962 complaints, indicating that the majority of pizza enthusiasts are dissatisfied with their meals.

Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Pizza Hut Complaints Page 149 of 149

ComplaintsBoard
A
12:00 am UTC

Pizza Hut pizza hut is a thief!

Pizza hut used my visa on someone elses order, 5375 highway 90, mobile al. I order a personal pan pizza to go and gave my visa card to pay for my order. A few minutes later the manager appears with my card and some cash, and told me they made a mistake and charged someone else’s order on my account. I refused to sign the visa receipt and refused the cash refund. I asked her to cancel the order on my card. She yelled at me it could not be done and I would have to take the cash. I told her that with today’s technology it could be done. She preceded to argue with me and would not let me talk. I told her to give me my visa, and to cancel my order. I drove off with my card, no pizza and someone elses order charged to my account. How stupid to managers think we are as consumers. I have called pizza hut customer service over and over and I am told the district manager will call you…. But he never does.

Read full complaint and 346 comments
Hide full review
346 comments
Add a comment
L
L
Lance Kelly
US
Send a message
Feb 07, 2026 4:38 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Just got done eating my thin crust double pepperoni pizza. Hadn't ordered Pizza Hut in 10 years..seriously.
It was awful! The crust was gummy and had a very funky taste. It left a bad after taste, as well. Texture was awful, but the pepperoni was good.

L
L
Larry Walker
US
Send a message
Dec 01, 2025 11:04 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Ordered delivery on mobile app 11/21/2025, from store in Byram MS, delivery was late due to waiting for door dash to pick up. Wasn't aware of 3rd party delivery. Website help chat was ended due to not responding in 1 min, only 20 secs passed. Difficult to file complaint. Pizza Hut doesn't seem to care about customers delivery.

S
S
SoUnCool
US
Send a message
Nov 17, 2025 2:41 pm UTC

Just ordered from Pizza Hut on Dowlen Rd. near College St. (142 S. Dowlen Rd.) and they BURNED the breadsticks and had the NERVE to give them to me. SERIOUSLY? Would YOU eat that?

View 0 more photos
S
S
Struniakt
Alexandria, US
Send a message
May 20, 2024 5:23 pm UTC

I placed order on 5/12/24 about 12:00 pm. Placed online with what I wanted and it came with no sauce and extra cheese that I didn’t order. Very disappointed in the order. Breadsticks was the only thing fine. Now we will be boycotting the store we used cause they messed up my Mother’s Day.

View 0 more photos
P
P
Primeshi Fernando
LK
Send a message
Apr 17, 2024 10:53 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

I ordered 3 medium size devilled chicken pizzas from pizza hut yesterday.

The pizza hut Sri Lanka says the circled image (the first picture) is isn't devilled chicken topping. They gave me the wrong order and now bluffing. They say it is hot and spicy chicken.

What I received is in the 2nd image.

View 0 more photos
M
M
My Truth 1111
Cleveland, US
Send a message
Apr 01, 2024 4:38 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The store located in Cleveland Texas on Plum Grove. Are thieves. They lie about delivery and take people money.

A
A
Ashley smith (Brook)
Natchez, US
Send a message
Mar 02, 2024 7:13 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Pizza hut does not honor any of the offered cupon codes they offer online I tried almost every one of them and get the same prompt that they no longer accept that promo code and yes they are not expired they are new codes.

M
M
Missing my Pizza Hut
Mechanicsville, US
Send a message
Oct 22, 2023 2:14 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

The Pizza Hut in Charlotte Hall, Md. closed. I can't get a good pizza now. The other chains just don't stand up to Pizza Hut in my opinion. Really miss you and wish you'd consider coming back.

M
M
Mary M Carter
Mount Vernon, US
Send a message
Oct 12, 2023 12:51 am UTC

My order should have included a Diet Pepsi and it was not with the order. It would have taken less than 30 seconds for the delivery person to check the order. Bad customer service.

Pizza Hut #5962

1360 Lexington Ave

Mansfield OH 44907

Ticket #0036

M
M
Mashail Balouch
Sharjah, AE
Send a message
Sep 03, 2023 9:17 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Please do not make online payment they are scammers they will deduct twice and never refund

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Pizza Hut Category
Pizza Hut is ranked 7 among 57 companies in the Fast Food Chains category