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CB Colleges and Universities PSI Services Complaints #362-381
PSI Services

PSI Services review: examination for cosmetology manager's license (minnesota board of cosmetologist examiners) ( 1 comment)

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10:24 pm UTC
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2/4/2016

One of my complaints is about the exam I took on this date. I went through the exam thoroughly 3 times before submitting and I am pretty certain that there were 30 questions on the exam. 30. When I received my results(FAIL) it clearly shows the break up of the test questions and only 25 questions are accounted for. It clearly states that I got 18 out of 25 and that I needed 19 to pass. There is NO EXPLANATION for the missing 5 questions and when I asked one of the employees at the testing center he had no explanation. This is not something I feel comfortable with.

Also, My other complaint was from the beginning it was very difficult to talk to someone to even schedule an appointment. I wait on hold for length of time, then am forwarded to a voicemail. It took many days for someone to respond to me. The woman was impatient with me while scheduling and promised an email with all of the information I would need to know when i asked about location details. I wasn't receiving an email that week before my test date, so I called and left another voicemail. I ended up not hearing from anyone so I went online to find location info and other important details I needed to know(like arriving 30 min early). I received a voicemail from them returning my call hours After my test was already taken :/ Also, i realized the problem was she got my email address wrong in the computer(which she impatiently asked me for at least 3 times on the phone the original time).

I am writing this complaint to request a refund for the problems I have had with the company and the lack of explanation on my test. I was referred by a friend who just took her test there because I asked her where to go. With all of these problems I would certainly not want to recommend anyone I know, unless things are handled professionally.

Thank You for your time in reading this and understanding my concerns,

Anne Arndt
(I believe they say the phone calls are recorded)

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Cherish Isokariari
Dallas, US
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Oct 20, 2016 4:09 am UTC

My issue is I studied morning noon and night for my exam and I knew my material I go take the test and theres absolutely nothing on the test that was in the book.also there is no practice test online for you to refer back to I believe its a scam in order to get money

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  1. PSI Services Contacts

  2. PSI Services phone numbers
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    Switzerland
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  3. PSI Services emails
  4. PSI Services address
    611 N. Brand Blvd., 10th Floor, Glendale, California, 91203, United States
  5. PSI Services social media
  6. Nick
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    Jun 09, 2026
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PSI Services Category
PSI Services is ranked 42 among 189 companies in the Colleges and Universities category
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