CB Fast Food Chains Subway Complaints #1002-1021

Subway review: bad customer service

KLancas165 of US

Jul 18, 2010 1:13 pm UTC

Verified customer

On July 17th at 19:00 hrs. My family and I walked into Subways at 118 W Stetson Ave. Hemet CA, 92543 for three sandwiches. One Italian Spicy Sub, one Tuna, and a Chicken Salad Sandwich. They said “we have no Chicken Salad” we then said how about Chicken teriyaki. David P. “employee” said we don’t have enough of that type of Chicken "Shredded". O.K. so we ordered a Chicken & Bacon Ranch…. So, we had the three sandwiches toasted and when we were about to pay he asked me those were toasted right? I said “YES” so he then changed the price of the sandwiches about two dollars more.. I asked why is it more for being toasted. He said to me “because of California Taxes” we TAX you when it’s toasted…. He then proceeded in running my Debit Card and he said “oops, can’t connect to server” sorry but our Visa Machine is down, do you have cash? I said no I don’t.. He then tried to run my card again, and again it said “Can’t connect to server”… He then wrote down my VISA number and information on a piece of paper and went to the back office.. I then asked another employee that I was not feeling comfortable about them taking my VISA info in the back room. She said well there coming back now. Then they tried to run my card again, and again it said “Can’t connect to server”… Then they took my sandwiches at 19:25 hrs. and said sorry we can’t help you…. I asked for the Managers name and he said it was Mary and she will be here at 10-4pm tomorrow...

We then went to another Subways at 1386 E. Florida Ave. in Hemet. We seen a few customers from the store we were just at and they said "They were rude to you, and they should have given you those sandwiches for free. The employees from 1386 E. store over heard us talking and asked what happened I explained to them what happened and they were all shocked that we were treated the way we were and they apologized for them…we ordered the same thing but with the Chicken Salad Sandwich plus milk for my little girl. When I paid the price was 3 dollars cheaper.

I called the next day at 10:10 and a employee picked up the phone “sounded like David P." and he said that Mary is off today and he hung up... WOW.

Thanks,

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