Takealot

I had purchased an item from takealot 5 weeks ago. After opening it, covered in numerous layers of wrapping, I realized that there's was a piece missing, and immediately contacted takealot via email (as it is their only means of communication) to which they informed me that they would pick it up two days from then and later replace the entire item. I anticipated their arrival by making arrangements for someone to be at home, and they did not pitch. After lodging a compliant, and rescheduling, they did not pitch again. And again. And again. And each time frivolous excuses made. We were then contacted to say we should take a pic of just the item that was missing and they would replace just that part, which meant we would have to unwrap the package (that we wrapped back in its original packaging for collection according to the terms) to be returned. We were outraged. Upon doing this, they then informed us that they have to pick up the whole product and we should wrap it up again! To which they did not come on the prescribed date! Frustrated as I took off work to receive them on this occasion, we were more pressing in our complaint this time, to which we were called back. By this time we were quite tired of takealots bad service, but they agreed to come today, and we specifically stated anytime before 1:00pm due to prior commitments, it is now almost two, we've contacted takealots dispatch center, and they have "assured" us that they will be picking up at 4! As they have a hectic schedule. Absolutely disgusting! Will never purchase from takealot again, and encourage others not to do so

I'm reaching out on this platform since there is no other method to reach you via email.
Re: Re: Takealot | Return Received At Supplier | RRN-e29a-9c7a According to the Track on your system this return was concluded on 10/8/2017.

No delivery arrangements have been made with me nor do Takealot know when the item will be delivered.

Which means that the info on the Tracking system is misleading!

At the time I placed an order, all the items I requested was in stock. On the day that I was expecting delivery, I received an email stating that my order has been delayed due to one item not being in stock. I'm very annoyed, as I now missed the chance of surprising someone on their birthday. If I had known that the entire order would have been delayed, I would have gone and bought the item in store instead!

Good day

I have purchased a few sauces from Takealot I have received them yesterday !

When I checked the best before date two out of 4 sauces are expired and the other two expire within and month and the other in November! The seasoning salt that I purchased did not have a seal and was opened and also expires within a month or two !

Personally I think this unacceptable! Or it should have stated under description that products are expired ! There should be at least 6 to 12 months before expiry when customers receive products like these !
I have purchased many products from you and have been very happy thus far.

Please let me know the way forward and in future best before dates should be checked before sending products to be delivered!

I have attached my invoices below !

Regards
Adelle Thomas [protected]

Takealot advertised items and recieved payment but could not deliver. They did not return my Payment to my Bank account.
Their Customer Service did not respond to numerous requests
Customer Service at Takealot refuses to allow me to talk to Management
The incident occured between 24 August 2017 and 27 August 2017
I purchased various components to build an Audio system and they cancelled some components without consultation.. Their Customer service did not respond to my complaints. They refused to escalate my complaints. Their Management is unavailable for assistance.

I ordered on monday 10/7 my parcel. The promise that riefqa goolam made that my parcel will be delivered on thursdar 13/07 after se took of the berry hairdryer holder that was not in stock. Today 14/07 i did not reciev my order and the black bord is also not in stock.
I communicate with her by e-mail and that was never mentioned. This order is for my grandchild. It is a pitty that bad service is general at takealot. This was not my first order but definitaly the last,
recaal this delivery from the courriers.
Give back my money.
Close my account

First of all, you guys have no number to get in contact with you. The ones online does not work! I ordered quite alot of books, expected a call or msg before it got delivered, but your delivery guy was so mean that I didn't accept anything from him and went back in. Next time, please send the decent drivers and also, please cancel my order. Wil never use you again. Regards, Dean

I ordered a lenova tab3 and Bluetooth speaker bundle for Christmas, received the goods, started using it and about few mnths ago, the screen was damaged, it looks like manufacturing issue, so I returned items to takealot. Takealot then investigates goods and said it was our own damage, so I asked them if they can repair it..after a few weeks I got an quotation for the repair and it was way more than what the actual item cost. I declined the repair and asked to return item so I can arrange repair myself. 2 weeks later my goods was return, only it was not the tab/speaker but a external hard drive. I notified them and they collected the item. Since then I made any enquiries about my tab/speaker and every time they will get back to me or will escalate and someone will phone, but nobody does, its been 2 months. The last conversation I had with them, I asked them to acknowledge that you lost the item and perhaps reimburse me, still nothing yet, its been more than 2 months now.

1. We're terribly sorry to let you know that we no longer have stock of the following item in your order [protected]
Gigabyte GeForce GTX 1080 Ti Gaming OC Graphics Card - 11GB
Unfortunately we are unable to source the item from our suppliers. We have therefore cancelled the item from your order and credited your Takealot profile.
Please let us know if you would prefer a refund by replying to this email (please provide your banking details if you paid by deposit).
Please accept our sincerest apologies if any inconvenience has been caused.

First of all one order was cancelled and now this order of mine has also been delayed [protected]. This was supposed to be shipped in 3 to 5 working days latest 23 June now this has moved to 30 June. I need an urgent answer on this delay.

Order # 11139756Ordered on Monday 19th of June 2017 01:36:33 PM Payment Received
Estimated Delivery by Friday 30 June 2017

Crucial Ballistix Sport Lt 4GB 2400mhz DDR4
BLS4G4D240FSC
R 639 List Price R 679 i
eB6 390 Discovery Miles 6 390
Shipped in 3 to 5 working days

Intel Celeron G3900 - 2.80Ghz 2MB Cache SKT 1151
BX80662G3900
R 899
eB8 990 Discovery Miles 8 990 On Credit: R 84 / month i
Shipped in 5 to 7 working days

MSI Z270 Gaming Pro Carbon LGA1151 Motherboard
MSI
R 3, 455
eB34 550 Discovery Miles 34 550 On Credit: R 322 / month i
In Stock

WD Green 120GB 2.5" SATA3 SSD
WDS120G1G0A
R 819 List Price R 999 i
eB8 190 Discovery Miles 8 190 On Credit: R 77 / month i
In Stock CPT | JHB When do I get it?

2. The supplier will only be able to deliver stock at our DC on June 26th this is why the order has bee delayed.

We apologize for any inconvenience caused.

Takealot is then placing misleading information on their website and we all must just allow you to get away with “We apologize for any inconvenience caused”. This is unfair to all of you consumers. Thank you for nothing. I will defiantly not leave this here. Takealot is now not convenient shopping but inconvenient shopping.

On the 29th May I decided to use taka lot for the 1st time, buying my son a GPS watch. Not only was he excited but so was I. I got a turn around time of 24hours when they came to deliver the item and was extremely pleased only to discover that the item that was delivered was the wrong colour. Since I was paying cash I asked the driver is I could send it back or take it back to the store as he said there was one right in edenvale so it was easier to call them and go exchange it. Since it was my first time I believed him and when I called to my dismay found out I now have to wait 24 to 48 hours for the company to investigate the issue and that they may or may not have stock of the item.

They picked up the watch quick enough but it is now the 8th of June and I have still to hear from taka lot or find out when I will receive my watch back or even if I will get my money back. There is no contact details or a single human person to speak to. It is extremely disappointing that I have not only saved up to get this watch and now have to sit and wait for my money back and to watch my child be upset over this as he was waiting months for me to finally buy it for him.

The service is terrible and it is very upsetting to see no interest in anyone resolving this issue.

I ordered a Teenage Mutant Ninja Turtles Mutation Basic Figures - Rocksteady and received the Bbob action figure instead. I was very upset as this was a birthday gift for my son and now I have no gift for him. The process to get this problem sorted out has been horrible, nobody has acknowledged their mistake or apologized. Now they just want to collect the product and refund the price I was charged for it, I also paid for delivery just so that they can send the wrong product to me on-purpose because they do not have the product that I want in stock...

This kind of service is ridiculous.

Hi good day
I would like to lay a complaint of the delivery guy who was very rude as I had to look for my card to pay, he was impatient and very rude . He swore at me when I told him that this is bad services and he gets paid for his job and as a paying customer I need respect. He told me he doesn't work for me. What happened to a customer always being right. Takealot as a service provider I feel I did not get the Tfc service needed.

Takealot Order:8873208 complaint

I ordered a 1 tb harddrive from Takealot, as I was about to go travelling in Africa and wanted a strong backup system. The harddrive is the one below:

LaCie Rugged Mini Drive USB 3.0 - 1TB R 1223.00 - Sold by Computraders
The reason I chose Takealot over another company was because their shipping time was faster than any other company. Moreover, I planned to collect it from the Cape Town warehouse in order to speed things up even more.

I placed the order on: 2016-11-20 and, received confirmation from Takealot (below) that it would be ready for collection in 8 days, a fair amount of time in which to expect to pick up a harddrive.

Your order is being processed and you can expect your order to be available for collection by Monday, 28 November 2016.

However, despite tracking my order, it just said that the order was processing. I tried to contact Takealot for information yet received no answer whatsoever, or any word as to when the order would be shipped.
About to depart for a 3 month journey through Africa, I was starting to feel stressed, as this harddrive was essential for my backups and I couldn't leave without it.

On the 30th, 2 days after it was supposed to have arrived at the CT Warehouse, I went there to find out what was happening. I collected two other products that I'd ordered and that had arrived on time as expected, and spoke to a employee there who put me through to Take a lot customer service.

The gentleman on the phone told me that I should have been notified, but that the product was delayed by the suppliers and would likely arrive in three days. I was quite horrified, as I was meant to leave the following day. He was unable to confirm or to check with the supplier as to what the delay was, or if it would even arrive.

Now this is shocking to me as surely Takealot, by advertising a product on the website and guaranteeing a delivery, is promising that they can and will supply that product to their customer? I've used Takealot in the past and had no problems, so couldn't believe the service, or lack thereof, I was receiving. I then emailed takealot immediately, and received a response from Naashid Hassan, saying my query had been escalated and they would get back to me as soon as possible. However, no response was forthcoming, even after a follow up mail on the 1st of December.

I next received communication on the 4th of December, a full 7 days after its expected arrival at the Cape Town warehouse and a total of 15 days after my original order. More than 2 weeks had passed, and I still had no hardrive. By this point, I had entirely given up on takealot, but had made plans for someone else to collect it for me while I was travelling in Africa as I still wanted it - even though I'd ordered another hardrive and received it that SAME DAY.

This mail came from Yandiswa Busakwe and stated that they apologize for the delay and are still awaiting feedback and will revert soonest.

The next mail came 2 days later on the 6th of December from a Jamie Oliver, stating that the company is sorry that my item has been delayed and "we expect the item to arrive in our distribution centre within 2 - 3 working days. We will process and ship your order as soon as it arrives".

On the 8th December Yandiswa replied again: "Thank you for the proof of payment received" (note: it was received on the day of ordering, not sure what she is talking about here) . "Kindly be advised that your payment has been authorised and you will receive a delivery notification via sms as soon as your parcel reaches our warehouse. Please note the item is out of stock will do a follow up for the ETA of the item".

Next up was Timothy Smook just a few hours later, with some unsurprising news:

"Unfortunately we are unable to source the item you are looking for from that specific seller. Your refund is reflecting on your profile as a credit. (Please advise if you would like us to transfer the credit back to your original method of payment) Please accept our sincerest apologies if any inconvenience has been caused."

Now, does Takealot supply the items it advertises on its site or not? Surely it is false advertising, if they advertise an item and then do not provide it? And what about the fact that my money was sitting in their bank account for more than 2 weeks? Do I receive interest? Is a refund sufficient? What about the countless amount of time I spent following up on this order, at the warehouse, on the phone and via email? And the fact that they have reneged on their promise to supply a product that they advertise?

I think it's simply unethical to advertise a product you can't supply. And some sort of recompense should be made to the customer, or at the very least a proper apology. When I replied stating how unhappy I was with Takealot's service, I received no response.

Shoddy service, all the more so, because I love shopping online and I really had previously pleasant experiences with Takealot, thus my expectations were high.

I need serious help, a complaints board or something...I cannot deal with these people anymore.

I bought a R599 DSTV decoder with free installation from Takealot.com

I struggled getting the decoder installed due to the fact that this decoder does not come with an installation voucher. I called Takealot to ask for assistance regarding the installation and their employee who had promised to call me did not call me back. I even called Multichoice, and all the installers were of no help. Nobody wanted to touch that decoder...there was no voucher.

Seeing that I was stuck with a product that was not working for me, and no one could assist, I decided to return the item to Takealot.com. The options that you are given that you select as reason for your return are not clear, so I selected the option that says unwanted item. Takealot has declined my return because they say,  Multichoice have requested that takealot should not facilitate on their returns any longer, customers need to contact Multichoice regarding any difficulties concerning their decoders. But where did I buy the decoder? and who has my money? They want to return the decoder to me which I do not need anymore because I have bougt a decoder from Game which was installed the following day. I dont think they understand that I am not returning the item because they failed to assist as the person whom I purchased the product from. They are saying i failed to log the return within 7 days of purchasing it. I did not see 7 days on their policy, I saw 30 days on an unwanted Item. What happened to a customer first? I am saying they should refund me because, I tried to get the item installed on my side, I have paid them and have even seeked help from them as well. I have played my part. What does Takealot want?

Hi

Please see below.

I need someone to look into this service. Christmas is a special part of the year and gifts are bought till the last day. I was told to collect my order and the collections department closes at 5pm. There was a string of cars and Takealot took no responsibility. They just allowed the security to shut the gate and tell people to leave. No information, no apology no resume date.

I called the call center for information instead of being rude to the security like everyone else. The consultant spoke to me like everything I said was a lie. The times on the email was wrong she says and I shouldn't have been there. BUT a woman came out and she was able to collect. her car was on the outside. Then another couple collected. So why the discrimination. It has been 20 minutes since she said she will contact me in 5min. I ran away from work to collect my gift. Now, I have to find something and I'm working till 5pm.

This really wrecked Christmas as the gift I bought still has to be engraved.

Please look into this.

Regards

Claudine

The mail they sent

From: "takealot.com"
Date: Dec 24, 2016 12:52 PM
Subject: Takealot | Order Ready for Collection | 9439034
To:
Cc:

TAKEALOT Collection Notification
Order Number: 9439034 Ordered on [protected]:10:31
Hi claudine,

Great news, your takealot order (9439034) is waiting for you at our Cape Town warehouse!

You can collect your goodies during the following hours:

Monday - Friday: 8h30 - 20h00
Saturday & Sunday: 8h30 - 17h00
Public Holidays: 8h30 - 12h30
(16th, 26th, 27th Dec & 2nd Jan)
(Closed on Christmas Day & New Year's Day)

You can collect at the following address:

Block B
Montague Park Business Estate
Plattekloof Road
Montague Gardens
7441

GPS coordinates:
33°51'06.0" S
18°31'36.0" E

Click here for a map and directions.

If you need further assistance give us a call on [protected]; or email [protected]@takealot.com.

takealot.com
Shop anything you can imagine