He was suppose to deliver my order today at 10:30, I called him he said he is outside I told him to come inside open the garden gate door and go straight to the villa door, he ignored me and said he is not allowed.
I told him I am the one who is calling you and asking to go inside but he hanged the phone.
I went outside to grab my food he said no it was cancelled from talabat application.
I said why did the cancel he was so rude and aggressive.
I started raising my voice as he was laying as the application showed that he is the one canceled the order not talabat.
So I left him and tried to contact one of you, she answered and nothing will happen to him.
I do not believe that is how you let your driver treat your costumers.
I send you the time of calling the driver as he cancelled my order after he hanged the phone while I was talking
Man, that’s infuriating — you gave clear instructions (garden gate, straight to villa door), he ignored you, hung up, then lied saying Talabat cancelled when he did it. And customer service said “nothing will happen”? That’s not just a bad driver, that’s a broken system that protects the wrong person. Here’s what I’d do next: screenshot his name, the cancellation time, and your call log. Then post that on Talabat’s social media (Twitter/Instagram) tagging them publicly. Companies hate public heat. Also dispute the charge with your bank if you were billed. Don’t let them ghost you. You deserved your food and basic respect.