UPS

I have absolutely zero faith that this will do any good at all, but I really don't want to have to go to court over something that shouldn't be so big.

I have been fighting with UPS over delivery issues ever since I moved to this new apartment near the end of July. It is so frustrating that there is absolutely no recourse, no accountability, and no choice when it comes to who businesses chose to deliver goods!

I moved to an apartment in Tukwila this summer. The apartment complex has been here for a very long time (decades), and the addresses have been the same the entire time. This is not a new address.

I ordered 3 things after moving: a towel rack for my bathroom, urgently needed cat food, and also a starter kit from Comcast. I also have a UPS MyChoice account, to get notifications about deliveries.

The first thing, the Comcast kit, I got a notice saying it was on its way. Then I got a notice saying it would be delivered the next day. The next day, I get a new notice saying I need to verify my address. I thought it was a little inconvenient, but applauded them for making sure I had really moved. But then I clicked the link in the email, and saw that the reason they needed to confirm the address is "Wrong street number" (their words). The entire address was correct; I had even double-checked for the *official* address right after I moved, to avoid any issues. I followed directions but the site wouldn't actually let me confirm. I continued to get notices about "pending" delivery. No delivery attempts. Eventually they sent the package back to the sender (Comcast).

The next thing, the towel rack; I was trying to get it in time for a housewarming party, so towels weren't just stacked on the floor or counter. I even *paid extra* for 2nd day air delivery, despite finances being tight. Again, I got notices that it was on its way; that it would be delivered the next day. The day it was supposedly being delivered, I got another notice, again saying "next day". So now the package was late, plus there was no explanation for the delay. Then I got a "Wrong street number" notice and again followed the steps to confirm my address. Then I got a post-it note on my door several days later, saying I had TWO packages waiting and they required a signature.
--notice that it says the packages (TWO of them) made it to my door but were taken away again because they needed "signatures" (which they did not - I asked the senders).-- I followed the directions on the post-it note, ecstatic that I would finally get the packages. I signed the form, made sure it was all correct, and even taped it to my door to make sure it didn't get blown away by wind. The post-it said another delivery attempt would be made "the next business day". *nearly a week later*, the towel rack was left on my doorstep, badly damaged.

--And what happened to the other package that was mentioned on the post-it note? It vanished. No sign of it. I kept getting similar misleading notifications - first it was on its way, then will be delivered tomorrow, then will be delivered "today", then back to "on its way", then back to "wrong street number", then back to "delivered tomorrow", etc..
Eventually it, too, was sent back to the sender. This package was the cat food. I am on a tight budget and order the cat food online because it's cheaper. Normally I don't have any problems with this. But in this case, not only did I never receive the food, but PETCO charged me anyway, plus, I had to take extra time, gas, and extra money I couldn't afford to drive to a brick & mortar store last minute so that my cats had food.

As usual, UPS throws out the typical "file a complaint with the sender, not with us". I continued to pursue the issues, and got sent in complete circles. I am STILL being sent in circles - and now they just flat out aren't responding to me at all. Nobody will explain why this keeps happening (and by the way, no other delivery company is having trouble with my address), nobody will provide any sort of reparation for the lost resources, money, and time, and now I have anxiety attacks any time I order something online, because I'm terrified that it will be shipped via UPS and start yet another impossible round of attempts to get what I paid for.

I even drove in to a UPS store to try to talk with someone in person - and while they were sympathetic, they told me they have no access to that part of the system and are unable to help. I've even cc'd a legal advisor on my most recent email exchanges with them, and they don't care.

Also, the company is refusing to respect my repeated requests for communication in writing only. I have explained that I'm not available to speak with by phone and that I need all communications to be in writing. And yet their "solution" was to have some sort of center manager *call* me, even after I asked them not to - and then that supposed manager didn't actually have any of the information about the problems - just tracking info about the package that was finally delivered. It was super upsetting to get a call when I asked not to be contacted that way, and then for the all itself to be absolutely no help at all, but very disruptive and upsetting.

I'm not going to waste time going back over all the specific dates/times, because I've seen that it doesn't do any good and they don't even read it. It's all been documented in the email correspondences, anyways. But here's the claim information (the subject line of all the emails): C-[protected] - Technical Support/UPS.com [ ref:_00DF05wsA._5002A1cjc3A:ref ]

I had to file a claim due to a lost package, and the UPS person who contacted said the package was delivered to the correct location as checked on a GPS map-spot. I do have video cameras around my property, and no UPS truck appeared on them the day of delivery. The claim was completed and the shipper sent a new delivery (2 boxes) through UPS, again.
The UPS office had flagged my address for signature required for all deliveries, which I agreed with, and told me the drivers would make one attempt to deliver, then leave the package at the warehouse for pickup in Tumwater, WA. The complaint I have: how am I supposed to know the package is at the warehouse without any notification? No "sorry we missed you" slip left with the delivery attempt?
Two different packages, two different drivers, and both caught on my video. I got home from work (26th) to find a slip on the door from UPS saying my package(s) would be available for pickup in Yelm, Washington, rather than Tumwater, Washington. I had no issue with this, and went to retrieve my packages. Only one package was from the shipper I had filed claims with, and was still missing the other. I went back through emails and contacted the shipper, followed tracking numbers to find the other package had been sitting in Tumwater since the 25th of September. I reviewed my home videos to find a different driver pulled in on the 25th, walked to the door, rang the bell, scanned the box, and walked away. No slip, no notice!
Do the drivers not understand they are to notify us of a delivery? Why did one driver do his job perfectly, yet the other did not?
I will pickup my other package in Tumwater, WA on Monday after work because the warehouse is closed on the weekends. I have no desired resolution other than this location retrain their drivers to do their job correctly.
I will make every attempt to avoid using UPS for deliveries in the future because of the hassle. I have to drive 30-45 minutes to retrieve packages because I am not home during regular delivery times. I also understand there are tracking numbers, yet I did not watch them as I expected to see a delivery attempt notice.
Are delivery attempt notices not supposed to be left at the residence? Or am I supposed to guess when there is a delivery attempt?

*Please keep this anonymous *
Your worker Richard Cavello has been out of work due to shoulder surgery. He has been out already for over six months, but after 1 week he was already driving etc. After about 3 weeks he was already outside removing snow with a shovel and pushing a snowblower. He also is mowing the lawn, painting, weeding, washing cars, hiking ect., but keeps trying to extend time off. The main thing he is doing and was even worse before.. he is smoking weed, along with sniffing pills, opiates, adivan/xanex along with any pill he has. He definitely needs a drug test immediately! 60+ years old and in denial.

Saturday September 21, 2019, I received a notice that I would receive a UPS package,
Tracking #: 1Z4080820350362517 from Kentucky. At about 1:30 pm I observed a UPS truck and driver on 3rd Avenue, in East Harlem, next to the laundromat on 118th Street and 3rd Avenue. The driver did not enter 118th Street, between 3rd and 2nd Avenue, where my building is. Did he handcarry packages around the corner onto 118th Street and then walk back to the truck? Or did he just walk in the block with the slips in his hand? Our building has security cameras which would show if he came with packages. On my outside door was a UPS slip for me and one for a neighbor saying that UPS couldn't gain entry and to go to the access center on Lexington Avenue for the package. UPS slip's time said 1:28 pm. It stated to wait an hour and then go to the access center, after the package was dropped off. The access center closed at 1:00 pm. It would not be possible for anyone to go to pick up a package from a closed building.
Furthermore, our building is one that both USPS and UPS can gain entry to. FedEx cannot., UPS and USPS can.
I called UPS # 800-742-5877 Saturday September 21, 3 times:
2:14 pm 800-742-5877 27 minutes
3:22 pm 800-742-5877 11 minutes
2:14 pm 800-742-5877 27 minutes
At 4:59 pm on 9/21 I received a call from UPS 770-557-3001, Atlanta Northeast, GA,
On one of the calls, I was told that the driver came to deliver the package the day before, Friday-I said that that was not possible as the package was in Secaucus NJ on Friday, Sept. 20th. I said several time that UPS has access to our building. Then I was told, oh, we just happened to see that you have to sign for the package. I asked why? That did not come up with the transaction with the shipper. A UPS rep said that the shipping was not paid for and I needed to sign for the package.
Now, I'd paid $16.60 to the shipper for priority 3 day shipping. The package left Kentucky Sept. 18 and reached Secaucus Sept. 20th. It was in NY Sept. 21 and should have been out for delivery. We know that the package did not end up in my lobby.
One of the UPS reps on Saturday swore that I'd get the package by the end of the day. That did not happen. Package then was scheduled for today, Monday, September 23rd. Early today I called the shipper in Kentucky. I explained what was going on. He felt it was a problem with the driver and not the internal workings of UPS. I questioned him about payment for shipping. His company uses UPS and all the bills come to him, Philip Weisenberger, of Weisenberger Mills, a company in business since 1865. The sudden need to sign didn't make sense to him. He told me that if I did not get the package by the end of today, Monday, Sept. 23, when Saturday's UPS reps promised it, when they couldn't get it completed for Saturday, 9/21.
Now, here's the amazing thing that happened today, Monday, September 23rd. One of Saturday's UPS reps said that I'd get the package by 11:00a.m. on Monday, September 23rd. Nothing happened. Between one oclock and 1:30 pm I see an email from UPS: Redelivery. We are changing the delivery from Sept, 23rd to a time that's more convenient on Tuesday Sept. 24th, at the request of the "Receiver"!
I had to think, who is the receiver? Oh, someone (who?) put it into the UPS system at between 1 and 1:30 that it wasn't convenient for me.I WAS WAITING HERE ALL DAY FOR THE PACKAGE! I didn't go to school today. Someone was playing games, pretending to have had a communication from me asking for the delivery to be changed from Monday to Tuesday. Where is the phone message? Where is the email? NO WHERE. Someone told an untruth. Now i'm to wait, once again, for Day #3, tomorrow Tuesday for the package. I am not getting paid for this. The aggravation is not good for my health either. The person who took the above actions with my package--I don't know what to say--it's pathetic. They're probably overworked and feeling miserable. Then there are all the stories I've been told that are listed above--pathetic-there's so much attitude. When delivering the package is made a power play, is that how you wish to be known, UPS?
By the way, today, Monday September 23rd I was on the phone again with UPS:
9/23/19: 1:33pm I spoke with cust. svc rep. for 23 minutes and then at 2:03pm to Eliza, Badge #: PZB6MLT for 50 minutes. She said a case is opened on this matter: 1-[protected]. Tomorrow I hope UPS does right and the package is delivered without my having to wait all day again. This must be a new driver, on this route or one or the good drivers having a challenging time.eliza also promised me that I'd see the package today, to no avail.
Ms. Joan Weisberger
[protected]@aol.com

after 3 years of delivering to my house ups says my address is wrong they even sent a post card to me saying the address was wrong (see the irony here) so i put new numbers on my mailbox and a white board with my addess on the telephone pole in my driveway still they sent the package back then a week later they made a delivery to my house yay BUT this week again they say they cannot find my addresss so i call and give detailed directions and they promised it would be delivered the next BUT they did not even try they just sent it back

My name is Teresa Sams. I am very dissatisfied with your delivery service. I received a delivery noticed yesterday from UPS. I did not find any package at my house. This morning, I checked at the empty house next door and found my package on the front porch. This is not the first time one of my packages was delivered to the wrong address. The address numbers for my house are bold and clear from the street so there is no excuse. I have enclosed the tracking and delivery information in the attached photos. I will use another package delivery service in the future if this happens again. Thank you for your time.

In the past two months, my packages have been left at my neighbors house and sometimes it is day before he brings them over. For some reason your driver drives past my house and goes next door to drop off packages, All the packages have been sent from Macy's. I am missing a package right now and neighbor isn't home. Can you please straighten this out? I realize there is no UPS in Clinton, SC and whoever is available will drive through and drop off. Please and Thank you, Debra L Burnett

One of ur drivers has been coming through my neighborhood for over a week in town south here in natchitoches la going I know every bit of 45 and it's a residential area where the limit is posted 25 and even if it wasn't common sense would tell u better. When asked a couple of weeks ago he replied we're on a timer. Really that timer I pray don't get some1 r himself seriously injured.

Order number W0078649955-1
Delivered 2 days late and inedible. Sat in UPS truck for 3 days in heat due to weather delay. My daughter lives in the area of the delay and did not have any weather complications. The strawberries arrived melted, rotted and a total loss. I believe we deserve better. Not sure who's fault but know I am very dissatisfied and disappointed. Will not use your company again.

A package was shipped (Next Day Air) on Friday (6 SEP) for delivery (9 SEP) with my passport and visa for an overseas business trip that is to occur on 13 SEP. The package status shows a pick up scan (Landover, MD), but nothing else. Numerous calls to Customer Service with no resolution. All I get is that an investigation has been started and it can take up to 8 days. One supervisor told me that there is no physical search until the package is over due by 5 days (which is totally unsatisfactory). Another told me that the Distribution Center would call me within the hour (did not happen). The communication is poor and customer service is abysmal. I will not ship any such documents with UPS in the future. I will now miss my business trip, be out of some money for the plane tickets, be out of the money for expediting the visa, and need a new visa & passport. Thank you UPS! Tracking #1ZV284R1NT97590384

Our [censored]ty [censored] driver refused to take a package from my office for two days in a row now. He doesn't even ask if we have anything. He dropped off a box and took off. I said, "wait, there's a package here" to which he replied, " I have things to do." The worst customer service I've ever seen from a driver. His attitude sucks every day. I know lots of people who would love a job at UPS, why is this guy working here?

This happened on September 10th at 10AM. The address is 1900 Campus Commons Drive, Suite 100, Reston, VA 20191.

Guy, about 5'10 and wearing a hat and glasses.

On numerous occasions I and my family have requested products on line and not once have they been delivered to our address and the driver always has an excuse, "No one was home" 1. We are always home when expecting a package. 2. Why not leave it on the one of the three porches? 3. Why lie? When we order through Amazon same thing occurs after Amazon stating we deliver to your door. Well, they wish they could but UPS lies and states again as always, "No one was home". When will the lie stop? This has gone on for years. We do not reside at the Post Office. How may one rectify a lazy driver? It seems to me UPS is not a good choice for delivery for any business. So we call and they really swear on the phone it will be delivered. Q: Why wasn't it delivered the first time? A: As always, driver lies and too lazy to deliver. That's our story and we are sticking to it! UPS Is not a preferred carrier. S. Boothe

I wish when I make orders from Amazon or Ebay or any online shopping that I didn't have to use UPS. If I had a choice it would be FedEx all the way UPS in the St Louis County area is by far the slowest and very unreliable for delivery service. You use the tracking map, they have on there app and it's a in your area" are left 8 hours ago from the shipping store location but it still takes them 10 hours to get to you. The biggest problem it can be in your area from what the locator says and then, all of a sudden you get a notification saying do the weather the delivery will be shipped the next day, it is not raining or snowing these drivers are full of it and I'm fed up with it. I have cameras at my door and around the house they would throw your package and run right back to the truck not even knock. This is truly the worst delivery company I've dealt with and they didn't used to be this way.

Want to record a complaint about my UPS delivery today (Sep 5). My two packages (1z1av5760310330490 and 1z00928eyw45369809) were delivered to the wrong address at 4:06 pm today. I was home all day waiting for the packages to arrive because I didn't want them sitting outside. I just received the packages at 9:10 pm when my neighbor got home from work. My packages were sitting on his front porch for five hours where anyone could have stolen them.

Please make sure that your drivers actually deliver packages to the correct address printed on packages. Thank you.

Everytime I have a package coming I get a email telling me what day my package will arrive an it's always wrong ...Tracking says processed then it says delayed or rescheduled. ..it's getting really fustrating as I do take days off so I can be home an then package doesn't show up ...Customer service never knows anything they are absolutely no help you maze well just delete them ...So I've come to realize UPS is a unorganized company an I'll never ship with them again ...Horrible customer support an service. Get ur sit together ups before you find yourself with no customers

Second package in thirty days that has been delayed due to an issue on UPS. First one was scanned out for delivery and later that night scanned loaded on delivery vehicle. The one now is delayed to a late trailer. I specifically payed for 3 day shipping for 3 days, not ground shipping time frames. Now my son will be getting his birthday present 1-3 days(I hope) after his birthday. I called and asked for a reimbursement for the three day shipping and was told that could not happen. 90% of the things I order come from the same place and give the option of the sender. After this order I think I will take my business to USPS, they can make there delivery time frames.

I arrived at the UPS store located at 169 Mini Mall rd. Ebensburg, PA 15931 on August, 22nd. I was picking up the 4 packages that I paid $300 to ship from Apple Valley CA to the above location. I was told that the packages would be in Pittsburgh on August 19th. My 17 year old son is starting college at the University of Pittsburgh and I entrusted the shipment of all of his possessions to UPS.
Upon arrival the clerk at the desk told me that there were only 3 packages for me. I told her that I shipped 4 packages and she stated (very matter of fact) "well you only have 3 and you owe me $6." The biggest package that cost $110 had a huge hole in the side and clearly clothing had fallen out. I asked for help tracking the other large package and was told that I needed my tracking number. I was told "We are not responsible for your lost package the UPS store that sent the package is responsible." The clerk was very rude and the store was empty someone could have helped. No one cared and no one helped me. UPS is not about what location you shipped from. Every customer is a UPS customer and should be helped no matter what location we shipped from. That Package cost me $110. I called the Apple Valley branch and was given the tracking number and told that the package was in a UPS hub in New Stanton, PA. Still no help from the Mini Mall branch location and I was still at the branch at this point. I called UPS customer service and was lied to by Dam and told that the package was in transit. I asked for a refund for the package and for the package to be shipped to my son's school instead. I spoke to Jet the customer service manager. He told me that the package was lost. He said that I would have to put in a claim and that there was nothing else he could do. I wanted to cry. Thousands of dollars of my sons possessions are lost. He doesn't have much because I packed towels and things in the package that I received and all of his sneakers, tops, pants, coats, briefs, sweats etc. His entire life is in the other large package. UPS is responsible for this and for the terrible treatment I received. How could you lose a package of that size? You lose packages and you blame the consumer, make us do the work to figure out where packages are, charges are insane and when they are lost we get absolutely no help. Jet never even sent me the email for the claim. Poor customer service.
I cannot stress enough how extremely disappointed I am that the package holding everything my 17 year old son owned was stolen by a UPS employee. He has been at the University of Pittsburgh for almost two weeks with a couple of things to wear. I chose UPS instead of USPS because shipments are often lost or stolen with USPS. I trusted UPS. I paid an obseen amount of money to ship 4 packages and suspiciously one of the two largest packages never arrived at the destination. The large package that did arrive had a huge hole in the side. Just big enough for someone to put their entire arm inside and feel around for things. That package had towels, bedding and a few other items. The package that was stolen was the exact same size but had everything my son owned inside and it mysteriously did not make it to its destination. All 4 of the packages arrived at the UPS HUB in New Stanton, PA and only 3 packages made it out. Not sure how long it will take to receive the funds needed to replace the irreplaceable items.

I shipped two nightstands to a customer. One nightstand arrived fine the other nightstand was completely destroyed. UPS determined I didn't know how to package the furniture and denied the claim on the piece they destroyed. I have never been treated so poorly. UPS literally does not care about a claim. They get to determine if you package a piece properly. I ship dozens of pieces a week and I have never had this issue until I shipped with UPS for the first time. I am out the cost of the table they destroyed, shipping it to my customer, rebuilding the piece and shipping it again.