Priceline.com

I booked a room at hampton by hilton in greece new york for may 26. I accidentally booked for may 25. I called priceline to fix my error right after I paid. They told me to call hotel, hotel directed back to priceline, this went on for 6 hours - hotel confirmed my reservation for may 26 and processed payment, upgraded room, but priceline did not refund my $199 initial payment, so have paid twice. I went to hotel may 26 (not 25). I have the voice from kashmir at priceline confirming that they would fix reservation and I have info from melinda, manager at hotel. Please help.

I booked a rental through Priceline. I used 50,000 AAdvantage points and $167.

K0481929192(Reference code [protected]) Booked through Dollar Retal. Their reservation # K0481929192. We were planning to drive to Port Canaveral Florida to Board a Disney cruise we had booked for our granddaughters. Well, at the last minute, the cruise port was changed to Miami. Ther simply is no way to drive 11 hours to Miami with 2 young children. I am a disabled Veteran. We saved for several years for this trip. It has turned into a nightmare. Would you please consider refunding my points and my payment? This was completely out of my control.

Respectfully,

Andrew D'Alessandro

I booked a the Econo Lodge Inn & Suites I-35 At Shawnee Mission, Kansas.

when I contacted Priceline earlier to cancel I was told that I had to contact the Hotel. When I went to the hotel I was told I would receive a refund to my credit card, but received nothing. So I called the same person at the hotel and was while he confrimed what he told me, he then told me that since I made the reservation throught priceline I had to talk with them. I have now been on hold with priceline, again, for 15 minutes after its robot found my itinerary.

This is the sort of thing that folk have to put up with from certain companies. As I am now retired after practicing law for over three decades I have the time and money to take care of business. It has now been 20 minutes since I replied that I wished to continue with an agent re the particular claim.

It is now over a half hour since the robot confrimed my intinerary and I confirmed that I wanted to continue to talk with an agent regarding it. I also politely later requested it to get an agent online. It's the good old drip drip method of customer service. Wear the customer down at all costs.

I made a car rental reservation for June 5th to June 10th, and paid it up front thru Priceline. Because my son's military order got changed, I asked to change the dates, when I called Dollar rental car agency. The Dollar rental car agency told me that they cannot change or cancel because they do not have any records of my booking. So, it seems Priceline took my money. I have never had a car rental agency taking my money up front before I check out the car. So, I thought it was weird that I had to pay when I was making the reservation. Now, I am totally gone mad that the Priceline is refusing to change/cancel my reservation and refund me. I have not even used the car and it is about 3 weeks away from the date I reserved for... This is a fraud. I will never book through Priceline again. I am going to cancel my Priceline credit card as well. This is a very bad service. Also, I wasted so much time talking to the people who answer the phone and I can't understand them because of their accent.

The nastiest place on Earth. I am sure that Wyndham is very happy for this hotel to bear its name. (Not really).

I will start out at the very beginning. Upon entering the property I was prepositioned by 2 sex workers in the parking lot. Needless to say I thought better than to stay at this place. Instead, I had paid Priceline to stay at this hotel not knowing that it was this horrible place. I want my money back. The hotel charged me 110.00 plus what I paid to Priceline. I had to get housekeeping to clean the room before I would even put my stuff inside. Was told there were no other rooms. There were at least 22 that i counted with curtains open in the evening and open in the morning. Maintenance walked in my room while was in there. When he seen me he had to fumble for words to tell me why he was in there. I didn't trust this hotel at all.

I have filed a claim (#[protected]) with Priceline a few weeks ago regarding an $88.32 unauthorized charge made on 02/11/2022 to my account. I have called the customer service number multiple times to ask about any updates on my claim and to see what the charge was for. The customer representatives I've spoken to have no idea what the charge is for, they claim that the issue will be forwarded to a supervisor and someone will contact me once they find out what the charges are for. I have emailed Priceline my credit card bill showing the charge but until today I have not received a single call or email from customer service.

I rented a Van through Priceline on the internet. Priceline rented through NU car rentals. NU car rentals rented it from Action car rentals. I was stuck with a car that did not have air conditioning in the rear of the 12 passenger van. Just don’t understand how nobody takes responsibility for this. Priceline says NU car rentals declined compensation for this. Priceline will not take responsibility. The company that rents the vehicles is NU car rental. It would have been easy for someone to direct me to a location where I could swap out my vehicle the first day. Nobody contacted me the whole week. I contacted all 3 parties. I had 9 passengers who were miserable and crying on our trip to Florida for a week. Thanks for everything.

I booked a trip from LA to Chicago (American Airlines one way, United coming back). I fell ill a few days before my departure and had to cancel. I was given a full credit by Priceline that I have to use in one year. When I went to re-book and use my credits, I found out that just one way costs more than my entire credit amount. It's clear that Priceline is viewing customers who have been issued credits as captives, who they can extort and price-gouge to squeeze more money out of them. Shocked that such a fraud company is operating in the U.S. Shut them down.

I purchased a vacation package for $7380.80 on 4/27/22 and cancelled it within 2-3 minutes. I've been contacting them since 4/28/22 for my full refund because I cancelled within the appropriate time frame to be applicable for the full refund. They keep saying that the full refund has been processed. Lastly, on 4/28/22 I received $1996.37 and $417.78 refunded by to my AMEX card.

4/17/22 I accidentally booked hotel reservation for trip October 28-31st. I called immediately after trip was submitted. Trip was cancelled within 5-10 minutes of booking way under 24 hours. Received trip email along with travel trip protection email. Spoke with supervisor trip cancelled. I was supposed to receive full refund on trip including trip protection $734 and change. However trip protection (per Allianz) protection plan was active as of April 18th. Received email days later that refund amount changed to $700.80 excluding protection plans. Called back a week later and agent submitted resolution. I was supposed to get a email response with resolution which never happened. This is very upsetting. Called again was told supervisor was on a call and would call me back. Im still waiting. I have called 2 times and no resolution. This is unprofessional.

I made a reservation for a hotel stay based on the description that it offers a free airport shuttle. Unfortunately, the hotel was not offering an airport shuttle and I ended up paying twice as much for taxi. of course, customer service is working from home, experiencing connectivity issues, working from Phillippines, offering zero support... TERRIBLE EXPERIENCE!

I was contacted by car rental about pick up information. Priceline website said reservation was never confirmed. I am trying to cancel with Priceline they have no record of the reservation. The rental company Routes says only Priceline can cancel. It has been a long day of Routes and Priceline have miscommunication and poor customer service. Priceline has not even provided an opportuinity to talk to a human representative. Customer Service for Priceline is not at all helpful. Both indicate only the other party can cancel.

They advertise hotel bookings with full board. Then they confirm the booking as hotel room only and the booking is non refundable. No matter what you do, you can't cancel it. Even if you go to the hotel itself. (Palm Atlantis). Mind boggling.

Complete scam. They change the advertisements on aggregation sites like Kayak constantly.

Their customer service is disgusting.

Avoid like the plague!

I have been trying to resolve a refund issue with Priceline for almost a month. I have yet to receive the refund due to an error on Priceline. I have been promised call backs, emails and to no avail I have not receive any correspondence to date. This is highly frustrating, because the amount that was deducted from my "vacation" account and is incurring fees.

I need assistance soon.

Placed a flight for April 12 from LAX to Medford for $193.18, Had a emergency in Oregon had to fly back on April 11. Called you on April 11 to advise wouldn't

fly back on your flight on April 12th. Was advised that I placed the flight through

Priceline and couldn't get a refund or credit for another date. this is the second time I have not gotten a refund, I didn't know that I went threw Priceline when I ordered the tickets, after the first time I swore I would never use your service. Other airlines give credit or can use it on another date within a year.

I normally book with the airline, but this time I booked with Priceline and paid extra fees to ensure the ticket would be 100% refundable. Once in Mexico I got sick and dehydrated and was unable to take the flight. I tried contacting them and due to high call volumes I missed the cancel deadlineby 2 hours. My contract says after the cutoff time there maybe change fees or penalties.

I spoke with 3 Priceline agents, one being a senior agent and they all said there was nothing they could do. Basically I lost over 1,000 USD. I offered to pay a penalty, I asked if the money could be used toward future travel. They all flatly said no.

I find this totally unacceptable.

Hello. I booked a flight from Seattle to Lisbon then back from Amsterdam to Seattle. My flight was to leave June 20 and return July 12. On April 14th, I received an email that said my flight was canceled and to contact Aer Lingus for a refund. I called them and they said, no, Priceline is to give my refund. First bit of misleading communication. I called an agent with Priceline and they said 6-8 weeks for a refund. Meanwhile, I rebooked my flight direct with another airline for the dates I needed. Today, April 28th, I am following up on my refund and Priceline now says that my trip is still active, yet I never received an email telling me that my flight was still active. Second bit of non communication from your company. I don't understand why this is happening. I need a refund now from Priceline for $2,235.96, so I can cover my new flight. I am very upset.

On April 15th I booked a hotel reservation through Priceline. Upon arrival at the hotel the receptionist asked for my ID, when I handed it to her she immediately handed it back and said "I can't let you stay here" and shoved my ID back in my face and started to walk away. I asked why she couldn't let us stay here and stated again that I had made a reservation. She said "You're a local you can't stay here." I asked why being a local made me unable to stay there and stated that I had already paid. She said "the booking service should have informed you of that." She then turned around and walked away. I called Priceline and let them know what happened and the agent I spoke with was absolutely unbothered and told me they would refund me. To top it off I receive an email today notifying me that Priceline accidentally over refunded me and did not notice until after the fact and will be pulling the over refunded amount from my account in a week. I am now being penalized for Priceline's mistake. I am absolutely flabbergasted by Priceline's incompetence and carelessness. Our entire Easter plan was ruined, our children were devastated and there was no apology to be had by the hotel or Priceline and now I am being penalized for yet another mistake made by Priceline. This whole fiasco was absolutely unavoidable and ridiculous. The fact that everyone included in the situation was unapologetic and unbothered is unacceptable. This is not the first time Priceline has messed up our reservations and I will not only not be using Priceline but I will be recommending no one I know uses Priceline either. Shame on Priceline for not doing their job and making mistake after mistake after mistake. This is horrendous customer service.

My son flew in to another state, but since his business ended early and had to drive back due to reason beyong his control. When we wanted to change his flight 4 days early talking to a priceline customer service rep in the flight department, was rude and short with a very arrogant tone. However he told me there's no refund on these tickets, however was told American would issue a credit toward a future ticket. When I ask him if I could receive the credit since it was on my credit card that I purchased for my son, only the person with birthday could use the credit. Again I said I bought the ticket with my credit card and would like the credit, again I said no. That when he said only the 9/9/1999 birthday could in a very arrogant and hateful manner. In which I was done with the conservation and hung up, then he try calling back and left am essage. I will not use priceline again even though they were very good and helpful.

I will never use Priceline again! I am still waiting for a refund from a vacation package I cancelled on Jan 22! I have spent countless hours on hold trying to resolve this issue with countless "agents". Every phone call represents a different story. Promises of return calls and emails within 3-5 days. Nope. This has been a hard 1031.98 lesson for me. I will continue to tell my story to anyone who will listen, and I will continue to post reviews everywhere I can!

Horrible experience! Steer clear!