Priceline.com

My name is Hodari Jovial Twagirayezu, a student in Criminology at Laurentian University- Ontario.

I am filling this complain against Priceline after I bought a flight ticked through them with British Ailines. The ticket number with priceline is [protected] and for British Airlines JNTA3U.

Therefore, in December 2020 I bought a round ticked from Toronto - Canada to Windhoek -Namibia for CAD 1220.98, but due to Delta variant, the Goverment of Canada suspended all comercial flight linking Canada and UK and as result my flight was cancelled, however Priceline gave me flight Credit to be used before 29th April 2022.

The very reason why I am filling this complain is because Priceline has refused to let me use the accorded flight ticket telling me to contact British Ailines which I have done several times but unfortunately British Airline has refused and said that the agent who is Priceline should resolve the matter.

Please help me to recover my ticked as I have no other meaning to fly back home to visit my family.

Kind regards,

To whom it may concern,

My name is Miguel Hunt, I am a VIP Gold member with Priceline. I have booked many trips through priceline and I used priceline for years. I am emailing you today because I am extremely upset with the way I have been treated as a loyal customer, especially by a supervising representative. Back in September my cousin and I booked a flight through Priceline for a trip to the Dominican Republic. Due to Covid-19 I had to cancel the flight before the trip. I spoke with a Priceline representative to cancel the trip. After canceling the trip I received a confirmation cancellation email from priceline. In that email it contained the Jetblue airways confirmation number, ticket number, passengers name and travel credit amount. On today's date, I was trying to book a trip for my wife and I for her birthday. I also tried to book a flight for my cousin and I for my birthday. I attempted to use the flight credits but I was unable to do so. So I called Jetblue via telephone and sat on the phone with a supervisor for 2 hours. I was informed by the JetBlue supervisor that on Jetblue's end my reservation was listed as a no show. I informed the Jetblue supervisor that I was in possession of an email from Priceline that confirmed my cancellation. The email also directed me to reach out to Jetblue when I was ready to use my flight credits.The Jetblue supervisor advised me that Priceline might have recognized the cancellation in email form but that there was a failure to complete the cancellation. I was informed that in addition to the email Priceline was supposed to remove my name from the seats and list them as available which you guys did not do. The failure to remove the seats from my reservation caused my reservation to be listed as a no show and now Jetblue is unable to do anything with the reservation. I was informed that my only recourse was to reach out to Priceline and have you guys correct the mistake that one of your representatives made. After speaking with the Jetblue representative, I called Priceline customer service. I requested a supervisor and spoke with a supervisor named Rudy. I advised Rudy of the situation. After advising Rudy of the situation, Rudy stated he could not help me in any way. He was very rude and continued to place me on hold but everytime he came back to the phone call he had no options available for me. The holding was what I would deem a stalling tactic to kill time for him to tell me there was nothing he could do and in all honesty I feel as if he made no real effort at all. In a world filled with tons of different businesses that deal with reservation booking, I have never run into a situation in which a company can make a mistake of this magnitude and the reaction to the mistake while I was in the middle of my sentence was, "There is nothing we can do so I am going to disconnect now"(Those were his exact words). I feel as if $416 dollars and 20 cents of my hard earned money was just taken from me and an individual who is supposed to be a representation of your company at a supervisory level essentially told me tough luck. If Rudy is a representation of the way your company conducts business then some serious reevaluation needs to take place over there. I have never been treated this way and I wouldn't wish this type of treatment on my worst enemy. I need you guys to do right by me and fix the problem that one of your employees has caused. As a long time Gold VIP member, I am extremely puzzled by the way I was treated today.

I booked an express deal for a 5-star hotel and was booked in a 4-star hotel instead.

I contact support and they were useless and unhelpful and refused to assist in any way. even after i showed them that the express deal charged $150 per night and the hotel booking on their own site is only $120 per night.

the express deal was a total rip off and support is the worst and refused to assist in any way.

I booked a hotel through through Priceline's "pricebreaker" scheme. I selected that I wanted to the hotel to have a spa. The website indicated at point of purchase that one of the three hotels randomly selected would have a spa (see screenshot). I was then assigned the Holiday Inn Hamburg - Hafencity, which does not have a spa. This is false advertising and illegal.

I contacted support on the 05/04/2022 and their final response was that there was nothing they can do.

This whole experience was horrible. Dogs barking all night, Room 279 was fighting all night. I had to use my phone to get ahold of the front desk to call security, as we didn't have a phone in the room. One of the people staying there OD on drugs and the sheriff's department and EMT's came out at 2:50 a.m. All kinds of noise. Never booking there again. This was a family reunion and was the worst experience ever. No refrigerator or microwave as advertised. There was no phone as well, they gave us stained and or

dirty towels walls were a mess the shower was dirty and no security lock. The TV was zoomed in and could not get it to zoom out to be able to watch it. Not to mention the rudeness of the staff. Using profane language.

In the spring I purchased a plane ticket through Priceline for a United flight to California on Sept.4, 2021. Because of flight time changes, I couldn't make my connecting flight and had to cancel it. They gave me a credit to use within the year. I began trying to use that credit of around $250 to purchase another United flight for April 14, 2022. I first called Priceline. They told me to call United. I called United; they told me to call Priceline. I called Priceline back and let them know United couldn't help me. Thus began a total of 15 calls to Priceline, adding up to over four hours. I was continually told they couldn't find my reservation; when they finally would, I would be transferred and have to start the process over again. Sometimes I would be transferred to a special agent, but the wait time would be more than two minutes, so they would call me back, but then I'd have to start all over and get transferred again. This cycle happend a few times. There was also a time that they were supposed to call me back and didn't. Then when I was finally able to find someone to help me purchase a ticket, the charge was going to be around $80. By the time he finished putting me on hold (around 45 minutes), the new price had gone up to $140. Then, I discovered that the name on the ticket had been spelled wrong by one letter. I had to start calling again. After more of the same transferring, losing the person, getting put on hold, etc., I finally reached out and begged United to help me even though I hadn't booked through them. The issue was resolved via text in a matter of minutes. I will never again book with Priceline.

I called Priceline's number for "special discounts" at [protected] about a half-hour ago (it is presently 9:39am April 4, 2020). The man I spoke to concerning a potential reservation was quite insistent about taking my reservation over the phone, despite my telling him I wasn't ready to make a reservation yet. (I do not like to give credit card information over the phone.)

I then tried to make an online reservation at the Red Roof Inn Indianapolis South. I've stayed there before and each time my reservation went smoothly. This time, however, I got a message to refresh the page or check back later.

I went on Priceline's chat and they could not locate any reservation for 4/5/2022, the date I was trying to book.

I feel that the fellow on the phone was spiteful that I did not make a reservation with him and did something so my online reservation would fail. Please look into this!

I called on 4/2/2022 at 10 pm cst time to let them know that someone booked at hotel for that same night in OKC under my credit card and they Chelsea supervisor at Priceline and they are stating that they cannot process this fraud even though I have proof I was in Iowa working at a hospital during this time. They would not give mw information to the fraud department and I am

Out of money because they refuse to investigate

I booked an express rate hotel through priceline.com. The express rate ad clearly says Casino Hotel. Once the booking was paid for the hotel turned out to be a hotel next to the casino. I called and politely explained that this is not a casino hotel as the ad said. The first lady was polite but said she had to escalate me and after sitting on hold for 5min or so I was put on the phone with a very combative rude lady and everything went downhill from there. The end result no refund, no future credit, no future discount/coupon. No future business from me at priceline.com

booked airline tickets through priceline. had to cancel due to covid. united has my confirmation numbers but can not help me because it was booked by priceline. priceline does not recognize my trip number so i can not get anyone on the phone at any of their numbers. i paid several thousand dollars to priceline for NINE travelers and not received services.

I booked a dbl bed room at Hawthorne of Wyndham in Charleston SC for 3/26/[protected]@3pm to 3/27/[protected]@12 per paperwork. I searched for breakfast, pool, and gym. When arrived, i was told check in was at 4 so i had to wait 30 minutes in car and then the virtual card they sent hotel didnt work. when called customer service she couldnt reach hotel and said she could only call 3 times. there was nothing else she could do. thankfully hotel answered on 3rd time. it took over an hour to check in. after checking in i found pool under construction, gym closed and no breakfast.

Itinerary# [protected]

CHECK-IN: Saturday, March 26, 2022 (03:00 PM)

CHECK-OUT: Sunday, March 27, 2022 (12:00 PM)

HOTEL ADDRESS: 7645 Northwoods Blvd.

North Charleston SC 29406

United States

Top Amenities

Indoor pool Amenity

Swimming Pool

Free Internet Access

Free Breakfast

Free Parking

Fitness center Amenity

Fitness Center

Pets Allowed

Accessible Rooms / Facilities

Non Smoking Rooms / Facilities

My reservation was suppose to be for March 28 to March 30th after seeing the error I called right away to have it fixed and was told we can not change anything and there are no refunds. I was treated with a rude tone and I don’t appreciate. I will never use this app again I will use Expedia or booking.com before ever using them. You or customer service and greedy won’t get you very far.

I had booked a room through Priceline, at the fairfield Hilton Garden Inn. which I have done many times in the past for work, for many incoming VIP's. I booked for myself this time for my sisters wedding. When we arrived at the hotel it was approx. 3:45:4:00 pm. I was told my room was not cleaned, but the desk clerk would call me as soon as it was. We went to get something to eat and took our time. About 5:30 - 6 I went back to the hotel and asked about our room since I never received a call. She said she was sorry and our room was ready now. We were placed in room 134 (I believe) which is on the first floor way in the back. It was very clean and we thought we could rest for a bit since our drive way long to get to Fairfield. Within a few minutes we started hearing a very heavy door slam every few minutes and talking down the hall. After about 10 times we heard the banging of the door slamming shut, I went out to see what we were hearing. They had placed us next to the gest laundry room, administration, and the employee / maid / service techs entrance from the back service area of the hotel. I was very tired so for some reason I thought it might stop. Well it didnt. We were up all night hearing the door slam constantly and them the talking down the hall.

We got hardly any sleep. I went to my sisters wedding exhausted. After I got home I called Priceline and told them of my experience. She asked me if I contacted the hotel and I said no because I made my reservation through them. She said the most she could do was send a 15% off coupon for my dissatisfaction. I asked to speak to a supervisors and she said it was not possible. I asked her if her if a supervisor could call me back, and she said no to call back later. As I said before I have used Priceline many times in the pat for VIP's at work. This was my first experience. If I would have placed a VIP or the CEO to that hotel and they experienced what I did I would be fired.

They claim that they have lowest price guarantee. However a booking I just did today shows on agoda for only $418 versus I paid $478 on Priceline. When reaching through their chat and phone option (and spending over an hour asking them to double check and verify), agents are unable to find that and refuse to price match. What a scam on their lowest price guarantee.

too much construction. Paid 189.00 a night which included the Unorganized $30 breakfast, got to sit outside with birds landing on our table, not just one, flocks. Heated pool was cold as heck. couldn’t get past my foot. Hot tub had stuff floating in it. Nicks Bar was the only plus to this place. Not even a bedspread. No laundry facilities for guest.i booked this through Priceline. They advertised the lowest price. a lie. They advertised heated pool, they lied.

Total spent for 2 days $434.70

Summary of charges

Total Cost: $ 434.70

BILLING NAME: Randall Couey

ROOM PRICE: $ 189.00/night

NUMBER OF

ROOMS: 1 Room(s)

NUMBER OF

NIGHTS: 2 Night(s)

ROOM SUBTOTAL: $ 378.00

TAXES & FEES: $ 56.70

TOTAL COST: $ 434.70

Personality, I want a refund!

I am writing because I booked a flight through priceline on Feb. 17 for Feb.27. I had to cancel as I needed the flight for the 28th. I called priceline to cancel and was informed that I had had to cancel from the airline directly. So I called the airline and cancelled the flight as this is possible within 24 hours of booking. The airline sent me a cancellation number. So, after over a month I contacted Priceline about my refund. They informed me that the airline had to refund it to Priceline who would then refund it to me. So, I called the airline again and they sent me a receipt that it was refunded back to Priceline in the form of payment Priceline sent it to them. With Priceline’s Mastercard. Priceline is still saying that they don’t have it. They keep putting me through to someone else or back on hold to the airline. I have been going through this for about 4 hours. No one can help me and I’m scared that we are now out almost $1200 which we definitely cannot afford. Please help..

I paid the 397.00 and i went to pick up the car rental budget did not Horner the price, i spent 4 hours trying to contact price line after i got in touch with them, the said no refund, i was there to pick up the car, budget did not give me the car. Priceline said no refund… i cant cancel… what the heck, i was there and i wanted the car… i wasted my time, money and i couldn't even talk to someone, only texting… i have called buget since its a 3rd party they can not refund me… what is the game here they are not honnering the price and stealing peoples money.!

I have a credit I am trying to use before it expires . I was told I have a year to use ut and I received an email saying I have until April 28, 2022 , than I was told No I have until March 31, 2022 and finally I was told I have until March , 30 2022 . I have emails with proof of all dates . So I said I don’t care , at this point I just want to utilize my credit of almost 800 dollars . Than I get a rep that says she confirmed and I have until April 28 2022 omg I’m so over them I was on hold for an hour , than called back and have gotten the run around for the last 5 days . I screen shot my calls . I have been robbed basically ut seems because I need to book this flight before I lose it and no one has helped me . No one . I am a single mom of 3 , I am in school full time . Doing my best and can’t seem to get accurate information . I will NEVER us Priceline again .

On Saturday, March 12th I booked a roundtrip trip on Priceline for late September 2022 (9/29-10/3), from Rochester NY to Nantucket MA. I realized the next morning that I needed to return one day earlier (10/2). So, Sunday morning I contacted Priceline via chat and they told me I would have to contact the airline (Jet Blue). I called Jet Blue and was on hold for 90 minutes. I was then told that because one of the legs of the flight involved a local airline I had to speak to someone at Priceline who has the ability to change 'interline' reservations. I was put on hold again for another 90 minutes. The person who eventually came on told me I had to talk to someone at Priceline since Priceline was 'managing the reservation'. I called Priceline back later that day and the person I spoke to said they could help me but not for at least another 24 hours because, since I was still within the 24 hour window since I made the reservation, I wasn't allowed to change a return flight to an earlier date. So, I called back on Tuesday morning. I was on hold multiple times and was first told that there was 'no availability' on flights returning the day before my original return flight. I said I found that hard to believe since I was the first person to book seats on the return flights scheduled for one day later. She said this is what she was told by someone at Jet Blue, but that she couldn't access the flights from her system. While I was on hold for another 20 minutes, I went to the Priceline site myself and in 2 minutes booked a 1-way trip from Nantucket to Rochester on the day I needed to return. When the representative came back on I said I was able to book myself a new return flight and so all I needed was for her to cancel the original return flight and process a refund. She then told me that since it was more than 24 hours since I made the reservation there was nothing they could do, and that I would have to call Jet Blue. I told her I had spoken to someone else at Priceline within 24 hours and that they told me to wait another day or more and then call back. And so, based on that bad advice, and considering the misinformation she had given me about there being 'no availability' and her inability to see return flights when I could see them easily, I told her I expect Priceline to refund the original return ticket. She then kept repeating there was nothing she could do. After complaining about the runaround and terrible customer service, and telling them they just lost a customer permanently, she once again repeated there was nothing she could do. So, I'm still hoping I can get a refund on that original return flight, which is over $300. This was the worst service, from both Priceline and Jet Blue that I have ever seen regarding booking or changing flights. Please help if you can.

Thank you,

Steve

Augusta Ga to Rochester New York, March 15th thru March17th Price trip#[protected]. I arrived @ American [protected]@6Am. the desk clerk told me my name didn't match my ticket and go have sit,I told her i need to try and leave to day my Mother funeral is 16th @10am. she gave a number to call. I call and they was unable to change the name sorry. what about my son oh yeah he can go.my son Darrell Flowers is unable to travel alone. My is Jacqueline Barlet and on the ticket is Jacqueline Flowers. no ID for that name.I stay @ the airport from 6am until 230pm,trying to get help. I ask them to return my 1,471.06 they can't do that either. I never been treated so badly before. I going to contact the news station about this matter I am a senior and i call this a scam.