Birchbox review: I have no idea where my boxes are and how to stop the subscription

I subscribed for the website www.birchbox.com. I got two boxes with the beauty products, but the quality was poor. Also the products have specific smell. After I got two boxes, the employees from this company stopped the further orders and vanished somewhere. They didn’t reply to my emails. They didn’t send the boxes and I tried to cancel the subscription, but I tried to do it online and the website showed that it was impossible to stop it. The customer services didn’t communicate with me.