Costco

I ordered a TV from COSTCO.com with the understanding it would be delivered in 7-10 days. We are now at day 9 and I cannot reach ANYONE at Costco or CEVA delivery for an update. My mistake for not ordering from a local store. Time to cancel orders and go elsewhere. Terrible customer service. I expected so much more from Costco. I can't get any answers from anyone

I approached the membership desk at Costco St. James with my sister and the staff saw us but took a while to come to us. She then went on her computer, and kept typing, did not even recognize us. We were standing right in front of her. A couple was behind us and approached the second desk, and so the other staff attended to them. After the long wait, this woman at the first desk finally recognized us. But instead of asking how she can help, she told us to stand behind the other people in line (the couple who waited in line after us who are being helped by the second staff) and wait for our names to be called. I became so irritated but kept my composure. We were the only people in line and have been ignored for a few minutes until other customers came. This staff did not even apologize for ignoring us and then made another rude remark and tried to push us around. She eventually did her job which she could have done without being needlessly rude to executive members.

We signed up for water delivery service through Costco Lantana FL. Delivery was ok until this Fall, we requested delivery for 3rd week of October and I cancelled Nov 30 after 3 broken promises on delivery dates. I'm still waiting for them to pick up the equipment. Horrible customer service and is giving Costco a bad name. You'll see on Yelp the reviews are uniformly terrible. Please fire them and replace them. Thanks.

I went to the Madison Heights Michigan store for the first time and signed up for the Exec Membership. I started to look around the store with my wife. About 10 minutes into our look around I was standing near the end of an aisle. One of the stock men almost drove his pallet carrier into me . He then told me to "get out of the way" and proceeded to drive his cart into a nearby pallet. I could not go forward or to the side as I was blocked by him. I started to move backward to get out of the way, and I found my feet tangled in another carrier that had been parked directly behind me. Needless to say, I took a backwards header and landed square on my back. The 2 didn't seem to care much about the incident. I pulled myself together and went back to shopping. I could not be more disappointed. I am done with Costco after 10 minutes. I will call tomorrow to cancel my membership. Member #[protected].

Dear Sir/ Madam,
I am sharing my experience on Dec 3, 2017 at:
1420 N RENAISSANCE BLVD NE, ALBUQUERQUE, NM [protected].

I returned 2 recently purchased items bought online and it took more than 25 minutes for the Costco person to facilitate the return. I admire the help by other associate ( Ms. Rose) who stepped up for help at my request.
In retrospect, I should have donated those 2 items to charity rather than standing there watching this lady fiddling with computer and wasting my time. You can imagine the frustration of everyone in line behind me.

Costco staff takes it as granted that Online return will take more time.
I hope I do not buy anymore on-line at Costco Website till the company improves its return process for items bought on-line.

Costco needs to streamline the return for items bought online. Main issue is not about any person, but your processes.
I hope Costco leadership will appreciate my feedback.
Regards,

Anju Manral

We purchased today on dec 3rd a box of individually wrapped avocado. While unpacking them i noticed brown around the edges of each packaging. I then checked the date and it said "use or freeze by dec 2nd" . Now i ask you- how can u sell something past the due date?! We have always purchased these and never had a problem. In fact we just bought a box of chumas for hald the peice and the expiration date for that is past jan -2018.

On December 1st, 2017 my husband brought home a Christmas Tree (San Marcos, CA) and as we unraveled it a huge majority of the pine needles fell everywhere on the floor. After cleaning up the entire mess that led from our car to our front door and wrapping the christmas tree back up and placing it back on top of our car, my husband and I felt at those we should be reimbursed for our time. My husband called the store the following morning, and instead of a manager attempting to understand and respect our concerns and wishes, he informed my husband that our tree problem was "the nature of the beast" and we couldn't just bring the pine and needles in. My husband then asked what would happen if we bought another tree in and the same issue occurred, the manager responded, "we'll cross that bridge when we get there." I shop at Costco every week and was completely and utterly shocked at the lack of customer service we experienced. I'm filing this complaint because I would like to be reimbursed for my time as well as the extreme unprofessionalism my husband had to deal with. As a former employee in the restaurant business I know that this was uncalled for, and hope that Costco does not treat the rest of their customers like this. Pictures were too big to post but can be seen on my Yelp review of this location

12/3/2017
Every year we go to Costco to get our Christmas tree. This year there are no more live trees, one week after Thanksgiving. She said there were plenty of places to still get one, but not at Costco. I don't have any desirable resolution for this other than being pissed off and writing a hate email unless you want to send me $75.00 because now I have to go to some tree lot on the side of the road. If you can think of a desirable resolution let me know.

Michael Herrygers
Member #[protected]

As a long time Costco member and lover, I am disappointed in the quality of the shelled pistachios. I regularly purchase many Kirkland products, and am always happy. Today I purchased the shelled pistachios for $13.99, and upon opening them, they are rubbery. I regularly eat pistachios in the shell, but decided to buy these, as to not brek any more nails opening them up.
This is the first Kirkland product I am disappointed in. I thought maybe I was crazy, but I asked my husband and son to try them without saying anything. They both said they were not crunchy, but rubbery too.
I tried to find places to offer Kirkland product feedback, but it is like looking for a black hole. Their customer service is not open on weekends, and I felt I needed to tell someone. If this is how shelled pistachios are, then give me them in the shell. I am disappointed in this product, and will not buy again. The code says JUL 25 2018 batch ADM0001 VIN#63857 01. Just saying, these are not right - must have moisture or something, as they are just an awful texture.

We have been a long term (many years) consumer of this product and always found it to be superior until our latest purchase, about 2 months ago. Due to the change in packaging I read the product info and was surprised to find this is now a product of Uruguay, Lithuania, Argentina, Italy. The quality if this product is not acceptable. The flavor is poor. It lacks the characteristic "nuttiness" this cheese always had. We will purchase a superior product elsewhere. You need to replace this product. Thank you.

I ordered a pizza online and drove 30min to pick up.
But the staff said they didn't get my order. I even showed the call record - which is attached here - on my phone but annoyingly the staff told me to go to the line and order pizza again. My family was waiting for me in my car.
It was the worst experience ever with Costco. I am disappointed soooo much and just left the store, heading to other pizza store.
Because of the bad experience, all my family was down and it made our happy day so bad.
I dont think Costco wants to give that experience to any other customers.
Now I won't order online because if they just say they didnt get my order, I will be fooled again.
I cant trust the online order. I will share this with my neighbor.
Inparticular, the staff seems to think my time is just nothing. I didnt want to wait another hour waiting for the pizza in line. At the same time, people were there and they all witnessed it and I felt shame on ot.
Please correct this issue, Costco.

We had recently gone shopping in the St. George Utah Costco ostco and we had to go back inside becuase we forgot to buy soap so as we go to the cashier Upali asked us if the membership card was ours and I said it was my wife's he said it had to be ours, what was curious to me was the first time we went we had no problem, then we went to Upali and he says it had to be ours. I kinda felt like he was asking me if it was stolen.

Good afternoon, my 17 year old daughter has just left your Oceanside NY Store in tears because I asked her to shop for me. I was not aware that you had to be 18 years of age. My complaint is with the way she was treated at the checkout as if she was doing something illegal. She is not old enough to become a member as your store rep suggested she should become. She should have been treated with courtesy. Thank you. Eilish Gilmartin.

3 installers arrive 10/28 for tile/carpet removal and vinyl flooring installation. They show up without an extension cord, shovel, compressor, vacuum or tarp. They didn't cover or tarp anything so when they did their smashing frenzy with rubber mallets to take up the tile, red dust and shards of ceramic tile went everywhere. Had to call out a manager to halt demolition because the flying debris gashed up my brand new refrigerator, chipped my tv stand and damaged a seat cushion on my sofa. They splashed wet cement all over my walls and front door then hosed down the front door with the garden house sending streams of water onto the newly installed floor. One day job, turned into 2 days which has now become a 6 week nightmare. Called Smart Carpet back within 2 days because floor warped and was uneven. Was supposed to clean and fix everything on 11/18 but an evaluation showed that they did not seal the floor or use a vapor barrier so everything had to be ripped up and redone. Was scheduled for another 2 day stint on 12/2, but dispatch scheduled installer for 2 other installs. After 5 phone calls, the installer finally showed up with a manager at 1:30 pm. Livid.

Bought bag of green beans from Costco at Auburn Hills, MI. When I opened them that day they were slimy and black on the ends. They were so bad they could not be used. 12/1/2017. This was embarrassing and annoying as I intended to serve the beans to gustatory a dinner that same evening. The stor management needs to be better. The bad condition of this produce raises doubts on the suitability of all Costco produce. Costco need to refund the cost of the bad produce and make compensation for all the inconvenience they caused but mainly they need to correct their management practices. Steve Scott

I placed an order on nov 30 #[protected], but I only received one of two items! I called but I waited 40 minutes and nobody answer! Awful service! And now, I don not know what to do. I want my money back because I only received one item.
On the package apeared the wight of 3 pounds but just one item it is less than that.
I received one jacked instead of two, where is the other one?

We ordered a mattress over a month ago and we received 5 different confirmations that the mattress was about to be delivered, but then no delivery. We called Costco and Costco said they had already shipped/delivered it and then we called Mxd shipping only for them to tell us they never received the mattress from whatever vendor they were using and to call Costco. We then called Costco again (each call was a 40 min hold wait time) in which the lady we spoke with said she couldn't even find our order. I then called back again a few days later (30 min hold) and they told me they'd call the vendor and call me back. No call back. I called again and they said heys call the vendor while I was on hold and then told me the vendor didn't answer and they were going to stick the resolution team on it. All the while with no time frame of when we'd be receiving our mattress set. We haven't had a bed since we moved in the house. I timed it out so the mattrrsss would for sure be arriving a week prior to our move in date. I then called AGAIN after the 2 day waiting period for the resolution team and was told they still had not figured it out. Long story short I cancelled the mattress ordered it elsewhere and it was shipped the next day no problems. This was an absolute nightmare of a customer service experience. They need to figure out what's going on with that vendor who apparently doesn't pick up the phone or send out merchandise.

Hi
I visited Costco ( 400 COSTCO DR STE 150 TUKWILA, WA [protected]/30/2017 in the evening . There is a woman named ' Melody' (Supervisor) member since 2015 in print and copy center. She gave a really bad customer service. She talk to me so rudely and also racist and she called me 'irritate person' because i ask her to print out bunch of papers. She said it will take her 45 mins and she was not willing to do it . I told her that 'Customer First' I walk in costco and she needs to help me and its her duty. but she was so rude to me. then i call store frontend Supervisor, he was also trying to defend her and covering her actions. Her behavior was so rude and she did not even apologize. I am a costco member and this kind of bad experience never happened with me before. she was still so rude and bad to me. I will never go to Tukwilla costco in future. Bad customer service. i want my refund because as a costco member i don't deserve this kind of behavior . she did not know how to talk and behave with customer.

I placed an order online for a laptop computer in mid November, after a few days I noticed I never received an email confirmation. I went to my account online and saw the order was cancelled. No reason. No explanation. No email from them alerting me to this. Of course, by then the sale was over and the price shot up $200. I attempted to call Costco online but could never get through either on the phone or by live chat. They don't have an email address. So Cyber Monday I saw another computer they were selling and placed that order. I immediately got an email form my credit card company that the charge was made to my card. So today, STILL not getting a confirm form Costco about the order, I once again checked my account and, yup, cancelled again! I called customer service and was told the wait time was 36 minutes and I was offered the option to have them call me back...so I did that. after about 45 minutes I got the phone call. Pressed 1 to speak with and agent and a recording came on saying the system was having problems "goodbye, click". I can't begin to tell you the level of frustration...in all the years of Internet purchases, I can't remember something that was this messed up. And I STILL don't have a clue about what's going on... if either of my two orders were charged to a card or not, why they were cancelled...I easily purchased something in store last night, not a problem. I think I might be cancelling my Costco membership ...

On 11/28/17 I bought this Vicky's Kitchen Roast Turkey Breast based on what the picture looked like on the package. The picture is very misleading as the product inside is not even remotely close to what was purchased. Had the product actually been what was it was advertised to be, then the $23.00 I paid for it would have been worth it. I'm certain that the Costco buyer was not aware that this product from Vicky's Kitchen was not what it was advertised on the package to be.

The last picture is what this turkey roast looks like done and one slice cut. After baked according to the box, 375 degrees for 60-75 minutes, this turned out to be Turkey Jerky. It was not moist or tender. There is no way what is shown on the label picture is what the actual finished product is. I know I will not buy it, again.

My desirable resolution would be to remove it from Costco and whomever sold it to Costco, needs to explain why A does not equal B. Costco needs to get their money back and ship whatever product remains in their warehouses, back to the distributor and not order this, again.