Costco

On Nov 13, 2017 at 3-5pm MST in 149 St., Edmonton I entered thru the exit door to use the washroom before I start shopping (I still used entrance door to shop). The woman employee asked for my ID, when she didn't ask for other people's ID entering thru that door, was it because I was a person of a certain race? Cause I was the only one who entered at the time who is not Caucasian.

On Monday, November 13 at around 6:30pm I had paid for my goods at Costco and headed towards the exit/inspection area where they match the receipts with the goods purchased. In front of me was a Costco employee who was off his shift and also heading out. As I neared the exit the Costco inspector looked at me and asked for me receipt so I headed towards her and the Costco employee was left behind me and he grumbled loudly at me. I wasn't sure what he said so I looked at him and asked "What's the problem", he said "you cut in front of me". I thought employees just walk out so I said "Aren't you a Costco employee?" and he said "It doesn't matter, you cut me". And I said "but I'm a Costco customer and I was asked to go this way to check out". He said "Doesn't matter, you cut me". I told him "It does matter that I am a Costco employee" and he repeated "It doesn't matter." Seems to me that that type of attitude is growing within Costco. I've had numerous other issues when dealing with Costco employees in the Returns section, Meat section, Checkout section. I'm now favoring Sam's Club Wholesale and spreading the word that the customer service at Costco STINKS! and is getting worse. Costco doesn't matter and I don't care for Costco. I now get better service and prices at Walmart!

On November 8 2017 I came looking for a set of 4 tires. A sale for bridgestone was beginning the next day.
They were not doing appoointments for the (next day or Friday) 9th or 10th due to the sale. He said it was first come first serve. He also said there were 8 in my size available. (Not many left) .

I decided to book an appointment for Monday the 13th of November at 12pm.
I came in on Friday November 10th to pay for them and to make sure they were in stock and ready for Monday. I am here now for my appointment and they find my information and ticket where I paid but no appointment in the system. I love to shop at costco/tires and I am aware he was very busy the day I came in but I am very upset that I now have a 2.5 hour wait.
He said he will try to work me in but could care less that I had an appointment already for today. I explained to him why would I pay for tires and not make an appointment and he responded "if you did have an appointment would be in the system... do you still want to do them today?" A little more empathy would go a long way in customer service as I have many years in stressful/ busy sitiuations at my own job.

To whom it may concern,
On a Sunday evening my parents and I went in to our local Costco and had an unfortunate experience with one of the employees. When we were approaching the checkout my dad went ahead and put some of the smaller items on the desk because there was not any other employee helping the cashier. We didn't mind because we thought maybe they had a quick emergency or some reason. After we finished loading some of our items on our desk we left a few items on the cart that we thought were bulky or were not allowed on the desk. Spontaneously a gal named Silo or something similar approached our line and immediately grabbed a glass item and slammed it extremely hard on the desk that it caught the attention of several of the surrounding people. We thought it was an accident but instead of the gal apologizing the gal continued to grab items from our cart and carelessly threw them on the desk. My dad was worried she had damaged the glass items, as he grabbed it to inspect that it wasn't broken the gal gave an unpleasant expression to my dad. To make things worse there was a line behind us and instead of helping the next customer she began using her phone as everyone watched. As the cashier began checking out our items the gal went on to throw and recklessly place the items back on our cart. The cashier fortunately was in positive mood and apologized. We thanked him and left. I understand that sometimes we have bad days that can throw us off but I do believe that an employee should not have that kind of attitude. If someone is having day as bad that you are slamming product than they are better off staying home. I wish that a management member could speak with their employees, as holiday season is approaching it is only going to get worse. We will continue to shop here because we wont judge every employee based off of one bad experience.

At 11:03am today I was told by phone from a Lakewood Food Court employee to place my order by phone (for 4 pizzas) approx 20mins proir to pick up. At 3:23pm today, 11-12-17, I did exactly so. I went to the Lakewood Food court, waited in a substantially long line, then, told the cashier, Tristen, I was there to pay for a phone order& pick up. I paid. After the transaction, I awaited the pizzas to be handed to me through Tristen's cashier window; as the process has been for the past 7 years I have been placing orders like these! (Both IN store at check-out, as well as by phone at home to pick up!) Tristen instructed I" go to the side pick-up window with everyone else". I did. When I saw the line of at least 10 people, I went to the side window clerk. After waiting at least 2-3mins for an employee to acknowledge me (and the other ladies in line) a Caucasian female, manager, in a hair net holding a clip board, instructed staff to get to the window. Ali helped the females aside from me. When I spoke up, handed my receipt &explained that I called in a 4 pizza order 30 mins ago, he told me to "go to the end of the line & wait with the rest". I went back to the payment counter, to a different cashier, Ricky. I explained I just needed "my already made order by phone & PAID FOR pizzas for a party that's starting NOW!" He looked at the receipt, asked my name, pointed to my pizzas on the shelf &told me my cheese pizza wasn't ready! 37 minutes now, and it took that long to make & then inform me? There were at least 10 employess running around back there & I was avoided by 8! Including that blonde female manager in a hair net wearing glasses. Finally, back to the END of the side window line I went, received my 3 pizzas, waited for the NEW cheese to be taken from oven as the cook hollared they used MY phone order pizza for the "open spinner oven" to serve per slice to customers. Ricky handed me the 4 pizzas, 5 packets of parmesan cheese, approx 6 plates (then I had to ask for at least 6 more considering I was feeding a party 20, hence the 4 pizzas!) Needless to say, I was over 20 mins late to my husband's party I was hosting. Guests already sitting on my couch since 4:10p. I had to apologize profusely! I told everyone I had called in the order (as usual)over an hour ago & pizzas were to be ready before 4pm! We live within 2 miles of Lakewood Costco. We shop there weekly. I do not plan to go back to food court EVER again. Disappointed ro say the least.

Hi - I am a 57 year old male and I believe this is the first time that I have filed a complaint such as this.
1. On 10-22-17 my daughter experienced a blowout of a tire on our 2012 Prius while visiting her sister in Moab, Utah. There are no Costco's in a reasonable distance from that area. I told her to replace it with an inexpensive tire (she did) and to bring back the damaged tire (she did not). I have attached the service order from Walmart which shows the "road hazard replacement ."
While replacing the tire they also noticed that a "bubble " was present on another tire.
2. Today, 11-11-17 I went to my local Costco, where I purchased the tires, and where, over the years, have spent thousands of dollars, to remedy my recent bad luck with tires. I was able to get a replacement($48 for a $114 tire due to limited tire use) for the tire with the "bubble " but was told the other tire, the "blowout " could not get the same deal because I did not have the tire with me.
3. I feel this is unfair. I cannot think of a scenario in which I could possibly be seen to be taking advantage of this situation. Why would I replace a $113 tire with a $47 tire(see attached Walmart service order) in Grand Junction, CO.
We live in Louisville, CO which is in the Denver/Boulder area.
4. I just want to pay the same $48 dollars to take the new, cheap, Walmart tire off the car and replace it with the same tire that I previously had on the car. See attached Costco invoice.

Thanksgiving is around the corner. I'm a college student and my mom loves cooking for when I come home. Unfortunately for my mom, she's disabled so cooking and being on her feet all day takes a big toll on her health. Today, she asked me to go to Costco for her using her Costco card for mashed potatoes and gravy. I went to Costco, spent an hour walking around and getting what I want. However, when I got to the front of the line, one of your employees told me she could not sell me mashed potatoes and gravy because my mother had to be present. I explained that I was here for my mom because she PHYSICALLY CANNOT COME INTO YOUR STORE, and she passive aggressively told me "You're more than welcome to sign up for a card for $60 a year." I told her no, I am a college student, I cannot afford a Costco card, and I am only here for my mother who has been a loyal cardholder since 2001. However, your extremely disrespectful employee proceeded to passively tell me the same ignorant sentence "You're more than welcome to sign up for a Costco card for $60 a year." Then she told me she was calling her supervisor. I left my groceries on the counter and left your facility crying. I understand that you have to be a cardholder to purchase food, but what's the problem when I had my mother's Costco card and her debit card? The disrespect from your employee was immense, and now I never want to become a cardholder myself. Thank you, for denying my disabled mother her mashed potatoes and gravy for this Thanksgiving. I do not tolerate employees who have no sympathy for a disabled loyal customer, who proceeded to treat me with upmost disrespect. No amount of samples could replace ruining my families Thanksgiving.

On November 9, 2017 i went to shop at costco i always do every two weeks and i always have had a good expierence but on the 9 of november i had a full cart of groceries and when i was in line there's was two lady's cutting in front of me and the cashier just passed them right in front of me and said sorry i'm going to cash them out first i said why !? i have been waiting here for a while she just looked at me and ignored me so i just let it pass cause i just wanted to come home at that point i honestly didn't even want to buy anything anymore so i'm waiting in line just like everyone else's and this young girl comes out of nowhere and gets in front of me and my mother and i said excuse me the line is over here the cashier once again took her to the front and cashed her out omg really ? i just went to another cashier because i felt like that cashier just didn't want to cash me out i don't know why she had a really bad bad additude and just keep laughing with the people who cut me and my mother i so disappointed because i love costco and i won't be goi anymore ...

Love shopping Costco but disagree with allowing Scott Kelly, the astronaut, to utilize the magazine to promote himself and his personal views. His gun control advocacy has converted him into a controversial figure and Costco should not be using its communications to lend hm credibility. He utilized his "hero"status to promote his personal political views. Unacceptable!

I have been a happy Costco customer for many years. I used your Tukwila store when it was brand new. I've been a fan! This morning I read something that shocked me. After reading the following, I find that it has changed my whole view of Costco. A reputation takes YEARS to build, and only a second to lose.

$19.4 million: The amount Costco was forced to pay to Tiffany & Co in August for illegally selling counterfeit diamond engagement rings bearing the "Tiffany" name.

Management, what were you thinking?!?

I purchased some ready pac foods bistro salads at the Norwalk location. Today as i was eating the salad one of the spinach leave had a bunch of weird looking balls yellow, white and gray. It was disgusting. I have pictures!

The product says use by 11/14/17-IA5 P-27497
[protected]
Product of USA.

I hope I did not eat this, it looks horrible and scary.

Please let me know how i can send the pictures. I even have the product with me.

My name is Marisela Corona, been a member for many years. My membership number is [protected].

I️ called this morning to report a missing part (griddle) for my new LG stove, which was delivered a week ago...I️ ended up talking to 5 (yes 5!) representatives from the four departments listed above. I️ kept being put on hold, and was transferred back and fourth after giving the same information each time...several called LG to confirm that my range should have come with a griddle. After getting all the information, the first four ended up saying they could not help me and sent me to Another "representative"...I️SPENT THE PAST 4 (YES 4) HOURS TRYING TO GET THIS RESOLVED, AND ENDED UP WITH A LAST REPRESENTATIVE FROM THE FIRST DEPARTMENT (TECHNICAL SUPPORT) THAT I️STARTED WITH! (WHO WAS UNABLE TO GET THE INFORMATION ON MY ORDER FORM, AND NEEDED ME TO RFEPEAT EVERYTHING ONCE AGAIN!) SHE FINALLY WAS ABLE TO RESOLVE THE ISSUE. Needless to say, I️ am extremely disappointed and angry about HOW MUCH TIME THIS TOOK! HOPING TO HEAR BACK FROM YOU ABOUT THIS ISSUE! JOAN DRISCOLL member #[protected] Order #[protected] product #LDG4315ST

I met with a Hearing Aid Specialist on July 6, 2017 and I am realizing now how much my poor experience is bothering me. The Costco Store I visit is only about .5 miles from my house and everytime I go in I want to avoid the hearing center because Gina Valencia is there.

When I started researching hearing aids, Costco always comes up as the best value. When I checked with 3 of my good friends that have hearing aids they all said Costco and told me which model they have.

I got an appointment and had my test, and the specialist offered me the most expensive set with no options. She said that was the best solution for me, the cost was $2845 that she quoted while all 3 of my friends were offered and purchased their sets for $1, 500. I wanted to let corporate know that this is the customer service I am used to at Costco.

I then sent an email to Gina and her reply was quite rude. She said she makes the best suggestions based on need and if I didn't like it I could go to any other Costco hearing center. I'm sorry that isn't the right response.

I checked with all 3 of my other friends and they all said they had similar experiences regarding customer service. One purchased his in SSF, the other Redwood City and the other in San Leandro. I plan on going to Redwood City. That makes 3 -4 customers having to avoid a store that is very convenient because of 1 employee.

To whom it may concern,

I visited Costco this afternoon, only to experience the worst possible interaction with a cashier. He made me feel like I was a criminal, and his tone was so disrespectful. I'm a new member, and this cashier makes me reconsider renewing my membership. I felt he profile me for the color of my skin and my young face. This is not okay, I'm giving you my business and this is how you treat me?

I'm very disappointed with this interaction.

Never answer phone, wont schedule a tire rotation unless they call you back then never call back
If i call in at 10:00 am and get someone to answer the phone why would they have to call me back

Why when you call your customer complaints department they have to call you back and it a 45min wait does that mean costco is out of controll. And to find out complaint has to be 350 letters long or it wont be resolved whats wrong with you people.hhsjjx
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I ordered a washer and dryer from costco. The delivery service called and told me it would be today and that they would give me a call in the morning to narrow the delivery time window. I waited and waited.No call. Finally i went on line and found that they had changed it to next week, November 14th without telling me. Thanks a lot for the no-respect, no communication, no washing machine. Costco could find a better business partner.

I am writing to voice a complaint about the tire dept. at the San Dimas CA store. First off I just turned 60 and I am on a respirator. I pulled up to the tire section and got out to ask about pricing. There was a young man that shouted to me across the service bay and I told him what I wanted he shouted back that I had to walk all the way around the store to get pricing inside. I turned and made a comment to myself that there had to be a better way and at this time this young man yells at me aggressively asking if I said something? I said what because I couldn't believe that I was being addressed in such a manor. He asked again aggressively and I told him that I did in fact say something then he challenges as to what I said. I told him it didn't concern him and it was none of his business. That was the first part. I then went to find a handicap space closer to the entrance to get a price quote. When I got to the counter I told the guy where I was parked and he said he would get the tire sizes. I have two different sized tires because I was financially stretched so I bought used tires and had to get different sizes. The clerk comes back and tells me that the larger tire in the rear is what the manufacturer called for. He said this so he could charge me more for a tire that didn't work for me. The thing is this, I have custom rims that are 17"and the 2002 Nissan Frontier originally came with 16" rims so the question is, how can the computer that he was looking at tell him that the 17" tire was what was called for? By the way, he quoted me $810 after $70 dollar discount for tires that would have rubbed in the front. I went to another place to buy my tires for $570 installed for the proper sized tires. I can't tell you how many sets of tires I have bought in the past for myself and family but be sure that I will be hard pressed to buy them again from Costco. I never expected such treatment and shady tire sales from Costco. Sincerely, Richard LaDow a card holder since Price Club days.

I bought a pack of two Black Cod from East Vancouver store today. It was labeled as packed on 11/05/2017 and sell by 11/12/2017 at price $30.57. As I got home to prepare it for dinner, a strong urine smell filled whole kitchen. As it was too much trouble to return it to the store, I tried trimming away any suspicious parts, clean wash it in running water, ... But I don't think I can eat it. The point I try to make it to your company is a) the store has to check its open top refrigerator temperature to make sure it is cold enough to keep fresh fish; b) fresh whole fish can not be kept in open refrigerator for more than 2 days and can never be kept for 7 days ! c) product packing staff has to check product quality daily to make sure its freshness. It was a loss for me, but a hard lesson for me to learn.
John S.
Camas, WA.

Member # [protected]
Article # 827380
Date of purchase : Aug 12, 2017
Price : 5, 199.99
Store # 546
Phone # [protected]
Email address we have sent email to : W546 MKT,

Please note that we have had a terrible experience with Costco which remains unresolved to this date and is completely unacceptable.

We purchase a high quality engagement ring from Costco in Boisbriand, unfortunately the ring was too big. Prior to purchasing the ring we had gone to 4 different Costco stores to confirm that we would be able to place a special order should the size not fit or simply return the ring. It was consistently confirmed that there would be zero problem and it would take a maximum of 2 weeks.

When my fiance went to do the special order everything became a nightmare. First he was told he could not place a special order, then he was told that he could not be reimbursed for the ring until it was sent to be appraised (off site) to ensure the diamond was not changed. This was done in August 2017 and we are still waiting...We have escalated this issue with Managers, assistant managers and even other Costco stores who can not understand what is going on. We even called your 1-888 phone number who confirmed this process should never have taken more than 10 days !

In the mean time we tried another ring at another store and return it with ZERO problem the same day, they tested the ring on the spot with a tester and no further questions were asked. Meanwhile Boisbriand is claiming to have to send the ring off site and have it tested etc...

We have spent more than 25 hours in communications with Costco both over the phone and in person in relation to this. Costing us time, and stress when this is supposed to be the happiness time of our live being engaged.

We have has to attend our engagement party without the actual ring.

We are now November 7, 2107 and we still do not have the special order of the size 6.5 nor the return of the originally purchased ring size 7 which we said we should just bring to have sized ourselves.

At this point I ask that immediate action be taken and a time line be provided as to when we can expect the ring given 3 MONTHS have now passed ! We need the ring to have the actual wedding ring made to custom fit around the engagement ring as well so this is holding up out plans for our wedding !

Costco thus far have offer zero solution to this situation.

I can be reached at [protected] or in writing at :
[protected]@hotmail.com
dave.[protected]@gmail.com

A response is expected within the next 5 business days