Select Home Warranty

Dear Sir or Madam

I have been trying to get a response from Select Home Warranty. Unfortunately, the ice maker motor stopped working and I called Select Platinum plan for repairs. I was told that the ice maker was not covered but that I should add the coverage and then they would submit the work order. I followed through with the additional coverage for an extra $139.00. Almost immediately I realized that I could not use the coverage as I would be traveling to multiple remote locations and asked Select to cancel the ice maker coverage and refund the $139.00. This should not have been a problem as it coverage was just added, and no work order was authorized by me or received. I told Select that I could not reach them by phone (voice) as I will be in remote areas and would be lucky to get the occasional internet connection that I would us to contact them by email (maybe by text if possible). I have sent them about 40 emails or texts since my travels began but they absolutely refuse to reply to anything but a phone call which I not currently able to do. All I want is for Select to cancel and refund the $139.00 for the additional ice maker coverage as I will not ever be using it (as the refrigerator has been changed). The remaining policy can remain as the house sitter can use it if necessary.

Sending repairman out that is not verifiable, using sub par repair persons

After they sent someone in to repair my stove with a company that I could not verify and calling them to ask how they verified I got no where.

Ended up having to pay for another repairman out of pocket to fix what was supposed to be already fixed

When canceling charge 75

My name is Rich Bonelli from Tempe, AZ, account # [protected].

I am filing an official complaint regarding your company's customer service regarding a claim on our AC unit, claim # [protected].

Below is a summary:

• 8/24 - We contacted you regarding our AC unit

• 8/25 - Technician from Alpha Mechanical assessed the AC and determined that the blow motor was not functioning. Alpha filed the claim with you that evening.

• 8/26 - Contacted you on the status of the claim. We were told it would take 1-2 business days to get approval. We requested expedited approval due to the extreme heat in Arizona.

• 8/26 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was being reviewed.

• 8/28 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was still being reviewed.

• 8/29 - Contacted you again on the status of the claim. We were told it would take 1-2 business days to get approval and the claim was still being reviewed. This was day 2 and still no approval.

• 8/30 - Contacted you again on the status of the claim. We were told that you were doing research for the parts and supplies and this could take 1-2 business days. Then we were told that it could take 3-5 days to get the parts and supplies ordered and delivered. This was the first time we were told about this process.

• 8/31 – Contacted you again on the status of the claim. Was told the same thing as the day before.

• 9/1 - Contacted you again on the status of the claim. Was told the same thing as the day before. And, I was told that there was a glitch in the system and you would elevate the claim.

• This is the first time we have used your service and we are extremely disappointed with the service. It should not take this long especially given the extreme heat we face in Arizona.

• We are seriously considering canceling our policy with you when this job is done and intend to submit a negative review. We are also planning to submit a complaint to the BBB and to the Attorney General for breaching of contract.

Please feel free contact at [protected].

Rich

I purchased a contract with them on 7/6/2023.

I had to file a claim on my pool pump on 8/7/2023, and they refuse to replace it. I had to call my own technician and pay their service fee. They have not sent the difference between what I am required to pay and what I had to pay for the technician.

They continue to tell me that it is not covered. According to the contract, coverage begins 30 days after payment. They keep saying there is an additional 30-day waiting period. The contract does not state that in any section.

The pump is unable to be repaired because it is the bearings, and no company will replace them.

162 Rainbow Dr. #6223

Livingston, Tx 77399

April 28, 2023

Regarding select warranty #[protected],

Dear Select,

I bought a 5 year policy and really discussed with this plumbing issue lasting up today again, yet spending a total of over $465.00 on 3 j plumbing, plus all the service call fees of $65.00 They are telling me that their is a block of money that you will confirm and after that I pay..but that is not in my contract about the block of money you pay before I have to pay. Please explain?

I am writing because I have the same problem again, plus when the first repair was done they augured one side only on a double sided sink!

I am waiting for the bill to prove I had to pay another plumber to you and 3 J plumbing, that I will provide.

Schedule of plumbing issue:

Jan 25, 2022, toilet plumbing

March 7, 2-22. Toilet line plugged again.

Dec.15 2022 3 J CAME repaired?snaked the sink, one side, added a basket and a p-trap. Like the basket was in need?

Jan. 3,2023 only 15 days later the same issue, same repairs!

Feb 4,2023, only 25 days later fees of $280.00, a total of 3 times with the same repair issues?

March 10,2023, hired Gioielli to find the real problem costing me another $399.35 for parts ,air value and surevent and labor.

This is unreal charges for not solving the problem till March 10,2023.

Iam disputing the charges from 3 J plumbing.

Judith Eberline [protected]

***BIG SCAM*** Your money is in grave danger with this company. They're running a massive scam that preys on unsuspecting customers. When your product breaks, their promises of repair are empty lies. And if you're expecting a replacement, think again – they'll lowball your item's value, offering a pittance for a costly item. Don't let their deceitful practices cost you. Steer clear and safeguard your hard-earned money.

I purchased a three year platinum coverage in June of this year. I discovered a leaky outside faucet a couple of days ago and submitted a claim. A couple of days later I got a denial from SELECT stating they did notcover plumbing outside the home. So I called their customer support line and was told the paragraph that stated this lack of coverage. They then proceeded to tell me if purchasing an optional coverage for $250, called lighting and plumbing coverage that my outside faucet would then be covered. So I purchased this additional coverage and the same agent resubmitted my claim.

Now the next day I get another denial email stating my outside faucet is not covered regardless of the additional coverage I purchased. In other words, I was lied to by the other agent. I again called back t customer service and they said that the additional coverage I purchased did NOT cover plumbing outside my home. This agent kept referring to my original contract and dismissed my claim that I was told the additional coverage was supposed to cover my outside faucet.

This is deceptive practices and I not only plan to cancel my contract but will file a formal complaint with the Better Business Bureau.

I do not recommend doing business with this company.

Purchased a 3 yr policy in July 2021. I have called 2 times for problems and been denied both times. When I asked to cancel the remainder of my policy I was told I would only get back $56 even though the policy was $459/yr and I have until Feb 2025 left on my contract. Total RIP OFF. Denied coverage without even sending someone out to see what the problem is. AVOID!

Water heater irreparable but they won't cover it. This is the 2nd time I have contacted them in 2 years and the 2nd time they have denied my claim. Save your money and go with someone else.

Good morning,

I want to file a complaint with select warranty company, I have been with you guys for a short period of time and I don't like your services. Your reps have hung up in my ear several times which is very unprofessional and the services sucks. I don't like how I have been treated within a short period of time with select. Then they took my funds out of my account early which my payments are not suppose to come out until end of each month, which when I spoke to a supervisor admitted that it was an error on their end, but my funds have not been reversed yet, and yes caused me grief. I'm highly upset at this time, what can you do to accommodate this matter. My phone number is [protected].Contract#513404828no resolution, they just took my monies and did not reverse my payment back stated that they made a decision on their end. No you are not going to take my monies when my payments are not due until the 30th of each month. When speaking with a supervisor on 7/17 said that they did make a mistake and will refund my monies back to my card. I'm furious and very upset about this matter. Something need to be done about this situation asap

I was told by when i bought my policy from Lucus, that my home was covered, and if they can not fix it, it will be replaced. LUCUS specifically told me, it did not mater the age of the equipment, it would be fixed or replaced.

3 times this has been a lie, and i done.

First was my refrigerator - you don't cover ice lines.

second was my dishwasher - you don't cover motors

third was my garage door- the unit is old. and you wont replace it.

you sent out a technician that disabled my door because he was going to fix it. he was not able to fix it, so he said i needed a new unit. i can not open my door , because he disabled it because he was going to fix it. . You are re only offering a150 to fix this problem. i can not open my door or use my key pad and it worked fine before the issue was with the remote. Now nothing works.

I was told it would be taken care of. This is FRAUD. I want you to send someone out on your dime, to fix my garage door.

Select home warrant has the worse service. My unit went out on a Sunday. Technician came out on Monday, and said I needed a fan motor. I called in to see what they were going to do about the repair. I was told it would take 24to 48 hours for them to make a decision, that was on Tuesday morning. I have called them at 2-3 times a day for updates. On Thursday, I was told that they needed pictures of the unit, which I sent in. I called on Friday they claim they never received the pictures. So, I sent them again and called again to see what they status was. Again, I was told it would be 24 to 48 hours before they would have a resolution. So, I called again on Monday to get an update only to be told that from the pictures the unit was 20 years old, and it would be another 24-48 hours before they would have a resolution. So, any information you send in the time frame changes to another 24/48 hours each and every time. Very poor service. I would advise anyone to choose some other service company. This is the 2nd time I have had difficulty dealing with them. Do yourself a favor and find another home warranty company to deal with.

My air went out 2 weeks ago on a Friday night. After the technician arrived, I learned that you need 3 years of service documentation (teach us to read the fine print and not believe the "everything is covered after the first 90 days" as the person told us when we purchased this more expensive plan). Anyway, I supplied 2 years of documentation and have waited for a resolution since the 21st (2 full weeks). During the 2 weeks, I have called four times and been told to be patient for 24 hours, and that someone would reach out to me with a resolution. NO one has called or emailed since the initial email. I called today and discovered they would not cover it because I only have 2 years of maintenance, not three. We moved in three years ago. Ridiculous. Today, someone was supposed to call me within three hours to discuss... that was 8 hours ago, and I am still waiting.

I purchased a policy through SHW for $600. I was told it would cover the platinum package, with additional pool coverage, and free roof leak coverage for a year and 2 months.

I made a claim last week about my pool pump not working and it was denied because they said I don't have pool coverage. This is an outright lie. I chose pool coverage and paid for pool coverage and am being denied coverage. I reached out to them more than 10 times regarding this and am getting the runaround. They told me that I need to go find the invoice outlining the coverage for the cost because they don't have a copy of it or can't even find it. They took my $600 and no one can tell me what it actually covers or even where the money went. I have requested transcripts for conversations with them, no idea if that is being done.

These people are large scale scam artists.

I am writing to express my deep dissatisfaction and disappointment with the handling of my recent claim filed with Select Home Warranty. My claim number is #02665561and it pertains to the issues I've been experiencing with my ceiling fan.

On [7/27/2023], I reached out to Select Home Warranty regarding the malfunctioning ceiling fan in my home. The fan was not working correctly and was producing alarming electrical noises that indicated a potential short circuit. I followed the proper procedure by reporting the issue to your company and expected a timely response and resolution, as advertised on your website.

However, much to my dismay, I never received any communication from Select Home Warranty after filing the claim. Despite multiple attempts to reach out through phone calls and emails, I did not receive any response. It was only after my persistent efforts that I was finally provided with a claim number and informed that the resolution team had already made a decision without my knowledge or consent.

The resolution offered was a replacement of the fan with a claim amount of $45. It is essential to clarify that I never requested a fan replacement in the first place, and I find it concerning that such a crucial decision was made without any evaluation or inspection being conducted at my property.

Furthermore, when I tried to contact their resolution team to express my concerns and clarify that I did not accept the proposed resolution, I faced extreme difficulty in reaching them. Despite numerous attempts, I was unable to connect with any member of the resolution team to discuss the matter further.

In my pursuit of resolving this matter, I contacted their service call center and requested to speak with a supervisor. After conveying my issue to the supervisor, I was connected with Mr. Raymond White, who claimed to be the Claims Manager. Unfortunately, he reiterated the same resolution without any willingness to provide a satisfactory explanation or reconsideration.

Moreover, when I inquired about the escalation process and requested contact information for Mr. James Wilson, the individual responsible for handling escalations, Mr. White declined to provide the details. Instead, I was advised to send a letter to your legal team, which is highly inconvenient and does not adhere to standard customer service practices.

I believe that my concerns have not been given the appropriate attention and that the resolution provided does not reflect a proper evaluation of my claim. I respectfully request a evaluate of my complaint and do the needfull.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Kannan Ganesan

Purchased a 3 Year Select Home Warranty Jan 2022 $1500: 1-Dishwasher - GE Came out - the dishwasher still does not work 9 months later (temporary fix) now needs replacement, 2-Refrigerator - still goes on & off - ice keeps accumulating, no resolved issue 3-AC went out -109 degrees, tech said needs to be replaced, they refused & blamed freon. Cust Sv Bad!

I signed up with Select Home Warranty on 8/3/21 and paid Select $1417 for a 3 year contract. I needed a repair service for my rental unit which is not conveniently nearby.

My first claim was for an air conditioner fix in June 2022. My tenant complained because it was taking Select so long (a couple weeks) to send someone out. Since it was taking Select so long to send someone out, I used my own repairman to fix the problem. Select attributed the delay in finding a repairman due to demand caused by hot weather. However, it only took me a few phone calls to find someone who could come out the next day.

I submitted another claim in August 2022 to repair a leaking refrigerator. This same problem reoccurred a month later. When I requested Select to send someone to repair, they said I had used up all of my credits and would not honor my request despite my telling them they didn’t fix this problem the first time. I ended up again finding my own repair service who replaced the evaporator fan motor and defrosted and drained the lines as needed. I was charged $563 which Select refused to pay. I contacted Select several times but Select was unresponsive.

By this time, I was so unhappy with Select I asked them to cancel my contract and refund the unused prorated portion of my contract. I figured I was due approximately 2/3rds of my initial payment or approximately $935. Later I was shocked to only receive $61.69. When I called, they told me according to the contract, they subtracted the previous service calls plus some cancellation fee. What a rip-off! I’m partially to blame for not seeing this in their contract and not thoroughly researching the best home warranty companies.

I’m writing this to alert any potential Select Warranty customers to make sure to read the contract’s fine print.

Also despite several requests for a full accounting of how they arrived a the $61 payment, I haven't received a detailed accounting.

Select Home Warranty is a fraud. 1) It takes forever to get them to respond to a service issue. I had contact them 3-times before I got a service request confirmation. 2) It took over a month before I heard from Select Home Warranty about my dishwasher motor issue. I had to contact them 5-times before they responded to my persistent phone calls. 3) Upon response that said that I got approved for $175 cash out for my 18-month $700 dishwasher. I told them I rather have the part replaced if they will not replace my dishwasher. The parts and labor by the contractor were estimated at $325 to make my dishwasher work. Select Home Warranty never provided any email or mail (written documentation) regarding my issue. They have foreign customer service representatives that have zero customer service skills. They never let me talk to an American supervisor. Select Home Warranty contract agreement (section 6.2.4) lied about covering all parts necessary to the functionality of my dishwasher. How can I get a functioning dishwasher for $175

I have had this service for two years. have not used them for anything. in the middle of the burning heat my AC went out. they send someone out there and it looked like my AC need it few parts. they gave me the run around that i needed to show maintenance for the unit. which i provided. it's been over a month, and they haven't emailed me or send another technician out there. as the matter of fact, the technician that was here had told me. I am sorry for you. I know how they are going to do you. you most likely will have to fix this on your own. they will not pay or fix it. because it's going to be a lot. I had to pay for the tec to come out and had no other choice but to go outside the company and get a new AC placed for $4500. it was too hot, and i have two young boys. they are the worse. didn't care because the price was too Hight to fix. they take millions of dollars from consumers every month and every year and promise to cover all appliances. they are liars and false advertising. don't go with them. oh, and when i told them i want to cancel. they wanted to charge me cancellation fees. so, they didn't fix the issue, but they also want to lock you in. they should be taken to court and file lawsuits against companies like this.

We just purchased the Platinum option with Select Home warranty in April 2023. The compressor on one of our AC units went out almost 3 months later. Unfortunately, after 2 weeks of no A/C (in 90 degree weather) and slow responses, SHW would not cover the costs to repair because we didn't have 3 years of maintenance records. (We've only lived in this home for 2 years.). So we paid a few thousand dollars for a contractor to replace the new A/C unit.

While the contractor installed the new unit, he noticed that the motor in the other unit was shutting on and off. After contacting SHW again, they immediately denied the claim stating that they only will cover one unit. This makes no sense because they wouldn't even cover the first unit. Now I'm wondering why we bought this coverage when it doesn't cover this essential need.

Claim # [protected]

Policy # 1490868 Effective Date: 8/5/2020

We noticed there was a problem with our air conditioning unit when the temperature in our home was 80 degrees.

As per our warranty with Select Home Warranty Co., we contacted them immediately. They appointed a technician of their choosing. He inspected the unit and came up with the following conclusion:

"Found unit low on refrigerant.

Evaporator coil damaged allowing

water to enter furnace compartment.

Furnace in bad condition.

Recommend Air Conditioning and Heating

System be replaced."

I've attempted several times to explain to Select Home Warranty that although

the unit was low on refrigerant, the problem causing the need to replace the

units was the damage to the evaporator coil.

When speaking to the Claims Dept. I could not get them to see that the problem causing the units to be replaced was the coil and not low refrigerant. The company's own technician says the unit needs to be replaced because of the damaged coil not the refrigerant.

I've spoken to the Claims Dept. several times. They are basing their denial on low refrigerant not an inoperative coil.

I believe the fair assessment of the facts, using the information from their technician, would lead them to honor our claim of $10,350.00 and not look for ways to deny it.

Also note that we have photos of the damaged unit.

If there is any additional information you need from us, please notify us and we will respond as soon as we can. Your prompt attention to this matter is appreciated.

We can be reached at my wife's cell - [protected] first or home in the evening at [protected].