Taco Bell review: 12 pack taco supreme crunchy

On 12/26/18 at around 8:30pm, we went thru the drive thru at 3407 gerstner memorial blvd lake charles, la. I live right across the street from store, ice cold. I call the store to let them now that my food was cold. The mgr. Made me fill that I was lying so I told him that I was on my way back {hadn't plan on going back} when I arrived and asked for the mgr, after he finshed closing the food station he finally came to me. I told him my problem he told me because it was a supreme taco..."really" this is not my first time eating a taco. But after waiting almost 30min{ he worked on the drive thru orders, I didn't get my order until I said I wanted a refund... That's when he finally started my order. I can say that I will not be visiting this store again

Customer service is horrible
Managerment is horrible