Costco

To whom it may concern:

I have been a Costco member for seven years and appreciate being able to shop at the warehouses. They have great bulk and health food options for my family. I also have used Costco extensively for resale for my small Utah business.

However, today I want to file a formal complaint with Costco management. I am NOT in support with enforcing shoppers to wear a mask. This is ridiculous and unnecessary. The economy is trying to open back up and people need to get back to normal life. A mask should not be the new normal. If people are ill, let them decide to stay home. But if they feel well, do not enforce us to cover our faces. This is a drastic step that will lead to the eventual loss of our humanity, compassion, unity and FREEDOM!

I also have been quite disappointed in the limiting the number of children allowed with you on your trip. As a mother to a few little ones, it is not always possible to find a babysitter. This is taking it too far.

In response to these new requirements, I feel it will be necessary for me to ask for a refund of my membership fee. I will not be supporting Costco until these restrictions are lifted. I hope that the company will see the lack of support in these measures and start to support the people's freedom!

Sincerely,

Sharon Jenson
Knight Steals LLC
Utah Costco Member since 2013
[protected]@gmail.com

Today, April 9, 2020, we arrived at Costco on King George in Surrey BC at 8 am for their seniors' line up. We waited almost 2 hours to get into the store. When I asked why younger than 60 yr olds were allowed in the line up I was told that if they asked one person for ID they would have to ask everyone for ID and it would slow things down. I don't think so, when selling cigarettes and alcohol people that look too young are asked for ID and there is no problem. Ask for ID from people that look younger than 60. Seniors with weaker bodies should not be in a line up, in the cold, longer than necessary because people are lying about their age. Costco should ensure that it is delivering what it promises - exclusive for Seniors over 60 between 8 am and 9 am, Tues., Wed., and Thurs.

Wow!
My family have been members since the San Diego, Store opened in the early 80's. We mainly shopped for bulk and cheaper prices. Times have changed, wish Costco would. Recently, my favorite Keto /Paleo expert has been kicked out of your store for his educational and extremely important informational videos. I am left shaking my head.
When it is predicted that 1 in 3 Americans will be diabetic or have severe Auto Immune issues by 2020 there is a huge percentage of the population that are seeking for information on the appropriate foods for their family to consume. If anything, you should hire this man as a consultant on your products and those which need slight adjustments and Kirkland could be on the cutting edge instead of in the dark. I spend over $800.00 a month on these foods he recommends only. Literally, I watch his videos and order all of his suggestions on line.
You might want to check the number of his followers, the food companies which sponsor him and the number of stores which give him permission to film. When he is filming in other stores, he is constantly referring his followers to go to Costco. Lucky for you he is not petty.
-A seriously amazed and perplexed customer.

My family & friends are soo disappointed that you no longer carry Harry's Tapioca pudding.
We have gone to least 13 Costco's
We were told, either discontinued or they don't know if they will be receiving .
They have looked it up stated no history for future.
This is the best pudding we have ever tasted.
Pls pls pls bring back.
Regards
Sandra Villegas
[protected]@gmail.com

I am a senior citisen, alone, Male, 64 years old; I am suffering from many chronic illnesses; I am weak, I need to move in 5 days; time,
i heard from friends that your heavy duty tote bags are excellent. I called your customer service, I was told they are sold by a pack of four, @
$5.99 each decided to go buy four packs today. I went to your store in Vaudreuil Dorion Quebec and was told NO! I had to join! only I could buy them on line! I am an old timer, and I was there, at the store with cash in hand ! Being told NO! was very, very upsetting!
I spoke to the counter man, he was simpathetic, he went to the big manager, he said no again! I am insulted and furious !
Yo defy, Joe Girard's law of 250! Instead this idiot, so called manager could have put the sale on his card, I could have paid it, asnd He should have said to me. Mr. Zakaib, all the best with your move! If you have any other purchases from the store, you must jion Sir, also, I see you did
not have any specials for seniors struggling on pensions! If I am not contacted with a solution to the way I was treated, not to mention wasteing my time and gasoline; and with the bags, and an apology, I will never approach you again! Very sincerely and angry being humiliated! This crap you folks call customer service? Also, your answering system is terrible ! manu after menu after menu!
Then I get another pavlov's dog, to answer the phone, who puts me onto another menu! horrible ! ken Zakaib March 2nd, 2020

Visited tire center on last day of a sale and tried to order a set of Michelin tires for my car. I was told that they only showed 3 in stock but would order me the 4th tire and get back to me when in. I was given a price for the 4 tires and accepted their offer. They wrote the order on a form down and told me they would call when tire came in.

About 5 days later, I called them to find out what was happening with my tire order and after speaking to several people I was finally told that the tire was on back order and that they didn't know when they would have them in stock. At the point was wasn't given another option or did they suggest that another type of tire could be offered, nothing was said. I COULD GO ON FOREVER ON THIS EXPERIENCE, but do not have the time or energy to revisit this awful experience.,

I am not writing this in order to receive any special offers on tires, I certainly will NEVER SHOP for tires at Costco, very unprofessional staff members, they should be working at a gas station, if that!

For the past 20 years I have been using pure olive oil for all my cooking for health reasons. Prior to this, I had used oils such as canola, corn, peanut. I had to stop using all of them after I noticed the consistent heavy gummy residue if left on my kitchen cabinets and hood. I could only think of what it was doing to our health if this is what was happening to the surrounding areas. Costco carried Carbonel olive oil from Spain, so I started buying it from them ever since. This brand had been known to my family ever since I was a child, so I knew it's origins. Approx. a year or so ago Costco removed Carbonel from their shelf, & started carrying their Kirkland brand 100% Spanish olive oil. I decided to trust their choice like many other of their generic products. For a while now I have been noticing that the kitchen cabinets & the hood have the same sticky gunk residue like with the other vegetable oils. I couldn't understand what was happening, until I realized that it all started when I decided to use the Kirkland olive oil. This is definitely not a coincidence! I started using Carbonel for 2 weeks, then switched back to the Kirkland brand, & the same thing happened. 100%pure? I don't think so! Will Costco take notice?

Blue Lagoon, Miami, FL

I assumed this would be of the same high quality as your roasted chicken breast chunks and recipe- or sandwich- ready. I put some SLICES of the beef in a bowl and heated in the microwave. When I had put it into a sandwich and bit into it, I was surprised at the disgusting chunks of fat in each piece.
No one should eat this amount of solid fat and gristle, not even the dogs. I am using the remainder of the bag for the dogs, but I have to trim about 1/2 of the contents out, making the price of the edible food twice as expensive.
Also, a brisket should be tender, and this was quite hard to chew. It is too far to return this, but I would never buy again, and advise others not to.

A) it become a normal/standards for bj's not to have some of the products for which they send you coupons. This happen just about every time you send us coupons.
B) time for you to teach teach you manager how to be polite when people toke to then just turn do not care turning their back and walk back to their office (fire that person). And leave their work to a cashier.
C) let me know if you like my membership card I can go to costco.
D) I tire to drive 9 miles to get this type of service it sucks.

We may go to costco since we do not buy the untasted, garbage, supply by wesley farm that we refuse to buy.
I am tire an dplan to not remove my membership and may be send my card back to you

On december 30th 2019 I ordered a maytag dryer off of costco.com. The site asks you to supply your zipcode to give you a possible date of delivery. For my zipcode in auburn, wa is said jan 7th. Well the 7th came and went, then the 14th. My order status remained in "recieved" status. I finally call and they say I should hear from them by end of week jan 17th. Do I hear back? No... Call again and they said they had been trying to reach us but the number they gave us was completely wrong. I checked my costco account and the correct number was listed. They arranged delivery for the 23rd. Did they show up on the 23rd? No they did not. Called again, oops truck was too full will deliver between 1-5 on the 24th. Did it come on the 24th? No, called at 5pm, oops sorry the truck had issues, next delivery window is feb 1st.in case you are counting that would be 5 weeks after my order and I had taken both the 23rd and 24th off of work to wait around. I will never, ever order from costco.com ever again.