Costco

Delivered a damaged shed in a box, delivery would not put back in truck said to call to return that was 9/18/2020 now 10/03/2020 i get lied to every time i call Cosco and Ceva their trucking company .They had me sit home 4 different days and never showed up. I spent over 15 hours on the phone with Cosco only to hear iam sorry NO RESULTS

Never buying from Cosco again

Spoke with the call centre everyday for 4 days. Many one-hour waits for service, many hang-ups, poorly trained, unmotivated staff.

Dropped a 65-inch TV in driveway when no one was home and when unpacked, it was the wrong one. No resolution. No pick-up of item. Disrespectful. Threats.

Ottawa-based call centre agents pass the phone calls around the call centre, each pretends to be a supervisor, area manager, ecommerce manager - you are on a speaker and can hear the call center agent from your previous call snickering in the background.

These folks have no interest in resolving customer nightmare experience created by abominable delivery and refund protocols of this international, billions in profit corporation. Share price today $335.96 USD.

No customer service - too bad for you Costco member. You get screwed.
Try our friendly warehouse where out staff will assault you with an inventory pallet on a forklift.

Come back and see us real soon!... heheheh...

I bought these avbout 2 years ago shelf life listed to 2027). On 1./2019, I installed 3 in our weather radfio. Today I noticed weather radio wasn't working (it was working last time I looked at it, about a week ago). When opened it up, I found the negative ends of all 3 installed batteries had leaked badly. Installed brand new (2/2020 shelf life) Duracell batteries and device won't work, so it's ruined. Must have
weather radio here in hurricane-prone Florida. I bought these because Cosumer Reports had given them such a high rating.

The order [protected] was NOT delivered to me as the tracking from UPS shows, it was supposedly delivered to a person with another name, and there is NO signature of delivery. Also, as requested by the Costco representative on July 16, 2020, a police report of made and send to Costco.
On July 20, 2020, I received an email from Stefanie from the Costco Investigations department, and I was told that Costco has requested activation codes from Apple to be able to track the computer.

On July 22, 2020, surprisingly I was told by Stefanie that my claim was denied, and Costco is not responsible for any theft that may occur during the shipping process. I requested Stefanie the activation codes that I was advised that Costco will have. Since them, Stefanie no longer answers my emails.

Yours faithfully,

To whom it may concern.
I am a member, mbr# [protected].
I shop mostly at Costco Enfield, CT
I have never registered a complaint.
I have never been treated rudely by any employee or manager.
I am a big fan of your private label offerings. Kirkland.
This is my first time product complaint.
Costco recently changed their bagel offering from a product under the Kirkland brand produced by Einstein Bagel Co.
Yesterday, August 12, 2020, I went to purchase my usual 2 packages.
I noticed the product is now under the Kirkland brand only*.
1. Noticeably Smaller bagels, same price.
2. Toppings, sesame seed, etc., Barely covered the top of the beagle. The topping were placed on the product like this was an after thought. Maybe 2 to 5% of the top of the bagel had toppings. This was not the case with the Einstein produced product.
3. The product looked so anemic I could not get myself to purchase it.
Smaller product, less added value (toppings) less visual appeal, same price.
Why are you messing with what appeared to be a successful product offering?
* Product also had the statement. "Water Bagels" or something like that.
I'm originally from Brooklyn, NY. I know what a water bagel should look like! I couldn't get past the lack of visual appeal. That's why I did not purchase any.

Been a member since 2016, spend thousands of dollars. I can not take the sloppy, rude, non-professions behaviour of the pharmacy staff. I do not have a drug plan so everything is out of my pocket. When left the GTA to move to Waterloo the they screwed up my prescription order and I was short 1 inhaler. That inhaler costs $105 each which I had to pay and have been paying since I moved to Waterloo. I got a new prescription from my dr. not one person called or texted it was ready, on the third day I had to cancel and it filled by another Costco in the GTA that is 2 hrs away. I went into Costco again to pick up a $105 inhaler again and found only I was being asked my address and phone #, I asked why the other person next to me was not. I got nothing but attitude from Abdullah S, rudely said "I don't know, but I am asking you". Each member should be treated the same with a professional manor. I then asked why I never got a phone call nor text, he rudely said "you gotta set that up over there". Not a sorry after I explained being told by person who picked up the phone I would get a call and then having to get it filled elsewhere. Every time I asked something he shrugged it off and said over there. The pandemic has not been easy, I went though SARS back in Toronto coming out here in K/W I have found people rude and unprofessional. It's stressful enough with what is going on to not have to deal with people in the pharmacy that are rude. I have asthma and will sadly always have it. To be treated that is really upsetting. I am ready to walk away and cancel my membership.

Weight includes the bones. Once the bones are removed, the amount of meat is lacking. I will not be buying this again.

Have been a Costco member since before it was called costco. Spent literally thousands and thousands of dollars.

I buy from them because of the return policy.

When I was returning a shark navigator that was less than a year old and after using a part on it and trying to replace it - the part would not snap back in place. Even the costco manager thought he could fix it and he and the counter clerk bullying me about returning items. I asked if the policy has changed and he said, 'we just want the customer to buy the correct item that will work for them'. I said, stop selling crap from china and sell usa made products and you will get that. They reluctantly refunded my money. This was 3rd vacuum that broke in less than a year. I told him I will search for other options than shopping at costco. I mean in the last 2-3 years - you can't get out of there for less than $300. So at least $500 a month for the last several years and they want me to stop returning items. So be it. Bought a kirby on craigslist and I am so happy - it is a repairable machine so if it ever breaks, can get it fixed. What a concept. You go costco! Go away that is.

Bottom Line Up Front: I ordered a KitchenAid Dual Fuel range with white glove delivery from Costco on 5-26-20. This range was damaged during initial delivery. Replacement range was damaged before delivery 4 days ago on 7-28-20, two months after my initial order to Costco.

I requested the second replacement range to be delivered this week, not later than Friday 31 July. I also requested consideration from Costco because of this horrible experience. I have been without a range for more than 2 months.

Background:
I ordered the KitchenAid Dual Fuel range with white glove delivery on 5-25-20 via the Costco web site.

First range was delivered on 6-23. A leveling rod was broken by delivery person while attempting to adjust the height of the range. The rod appeared to lock up while he was trying to adjust it.

I immediately called Costco for a replacement. When I called, I was not allowed to speak directly with the "appliance team". Instead I had to talk to a "gate keeper" whose job is to take the problem and funnel it to the right "team". It was 3 days later, on 6-26, before I heard back from Costco's "appliance team" to place an order for a replacement range. Nineteen days later I heard from Whirlpool to setup delivery for the replacement range. JB Hunt is the final mile delivery service for Whirlpool where I live and only delivers to my area once each Tuesday. With Tuesdays as my only delivery day I have to work around longstanding doctor's appointments.

Delivery of second range occurred on 7-28, more than 2 months after I ordered it. I made a close visual inspection of the range before the installers moved it into my home. One of the four leveling rods was missing from the range. It wasn't really missing as much as it had been broken off before boxing up the range at the factory.

I immediately called Whirlpool that afternoon. The nice lady on the phone confirmed a return had been processed for the second, damaged, range. I told her the condition of the second range. Specifically, the damage occurred before it was boxed. She was understanding. I asked her to expedite a replacement range as I had been waiting over two months for the range. She apologized saying she could not do that. She said since I bought the range through Costco, I had to ask Costco to order the replacement. I told her Costco was not responsible for the damage to the range, Whirlpool was. She said it was Costco policy that Costco order the replacement since Costco wants to "mange the customer experience" in its entirety. She used that same phrase more than once in our discussion so she is well schooled on how to handle the Costco customers. Keep in mind I was on hold over an hour to Whirlpool to be told that Whirlpool could not help me and that I needed to call Costco instead.

I was on hold in excess of 60 minutes to Costco later that afternoon before Gabriella came on the line. Once again it was explained that she takes my info and forwards it to the "appliance team" for them to contact me. It was a 3-day delay on the first range replacement before I heard from the "appliance team".

I requested the replacement range expedited for delivery this week, not later than Friday, 31 July. I also requested consideration from Costco because of this horrible experience. I have been without a range for over two months.

Today is Friday 31 July and I have yet to receive any communication from the Costco appliance Team.

July 19 at 3:00 I bought a chicken at the Lakewood, California Costco, the only meat done was the breast, the rest of the meat was pink and bloody. I can't believe that they sold it like that, you could really make someone sick who doesn't know that raw chicken is the worst meat to eat, especially since it says fully cooked on the front label. Someone needs to do a full investigation on them half cooking their chicken. [protected]@yahoo.com

I have Asthma, and I never agreed to be ordered to endanger my life when I paid my Costco membership. Remember back when Dr. Fauci told "60 Minutes" that face masks might make people "feel a little bit better," but they simply don't protect people and, "There's no reason to be walking around with a mask." "When it comes to preventing coronavirus, public health officials have been clear: Healthy people do not need to wear a face mask to protect themselves from COVID-19," CBS News reported March 8, 2020 citing Dr. Fauci.
The CDC said only two groups of people needed to wear them: people who were showing symptoms and people who were taking care of someone who was sick. After months of maintaining that healthy people didn't need to wear masks in public to prevent the coronavirus, the country's top public health officials reversed their position. Science didn't change…. what did?

On Saturday 6/20/2020 I visited the Costco Store in Mt. Laurel NJ with my daughter. It was your typical busy Saturday. As we are in the check in isle we are following the instructions of our cashier to please move back so that the client who was checking out could come close to her to either get something or speak to her. As we are moving back per our cashiers request the cashier to the right starts banging on the plexy glass and yelling to my daugher and myself that we need to move along becuase she needs her client to move forward. I reply to her that we were just asked to move back by our cashier to which she continues to yell and bank on her glass and make hand gestures for us to move forward. I then ask her to please calm down and that we are just following instructions to which she just rudely yells at me I said to move forward. At this point I am not only embarrased but very upset that this cashier would think it was ok for her to be yelling and making such a scene. I then see a manager walking towards us to which I ask if she is the manager, she confirms and I start to explain to her what just happened and the cashier continues to make comments and rudely talk over the manager to which I demanded that she talk to her cashier and deescalate this situation to which the manager replied that she would talk to at a later time. I am surprised not only by the poor management but how no staff intervined to deescalte this situation. My family and I are regular customers to Costco and after this situation I must say that I am beyond disappointed. I was embarrased, humilitated and disrespected not only by the staff but by management who spinelessly couldn't handle this situation nor even apologize for her staffs actions.

I would like to take this to corporate. Please see attached my receipt for identification of myself, staff and manager on site as I would like their names for a formal complaint.

Michael Lewis
4502 Abelia Dr.
Austin, TX 78727
512.836.5574

June 17, 2020

Costco Wholesale Corporation
Mr. W. Craig Jelinek, President, and Chief Executive Officer
999 Lake Drive
Issaquah, WA 98027

Dear Mr. Jelinek,

It hurts me to write this letter, but I must let you know how I was treated by one of your employees at one of the Costco locations in Austin, Texas. The result of my complaint is to fire Marisa M as soon as possible. If not, Austin Justice Coalition will protest your store for as long as it takes. Marisa's behavior towards me makes no sense in these uncertain times.

Marisa M told me to pay for a black Adidas cap that I wore from home. After Marisa rudely told me to pay for the hat, another employee said that the store did not have any for sale. After knowing that the store did not have any caps for sale, she just looked at me.

I am a 62-year-old Black male, and I take offense to Marisa, telling me to pay for a cap that had already been paid for and out of stock.

Let me give you some background on the incident that happened on June 16, 2020.

As shown on receipt #1 (21064100800762006161353), I purchased two pairs of pants. I tried on both of them in the bathroom to confirm if they fit me. Neither pant was comfortable. I asked one of your male associates standing next to one of the cash registers used for adjustments if I had to go customer service to return the pants. He told me since I had just purchased the items that I could take care of the return at his cash register. He asked Marisa if she was still on the clock. She said yes. Marisa comes over to the cash register, and I showed her the pants I wanted to return because they did not fit. As she was signing in to the cash register, Marisa asked did I want to pay for the cap first? I told her no I did not want to pay for the cap that I wore from home and that I did not see any caps on the floor. The Costco male associate confirmed that none of the caps were in stock. I only told Marisa that I want to return two pairs of pants! This was embarrassing, and I have never been treated this way in my years of being a member at Costco.

I asked Marisa if I could purchase one more item. Receipt #2 (21064105100452006161404), shows the item purchased from Marisa.
I needed proof that Marisa was the person that treated me rudely.

Thank you for your consideration.

Sincerely,

Michael Lewis

Date of Incident: 6/14
Client Number: 618
Name: Diane R
Location: Costco NE San Jose # 1004
Address: 1709 Automation Parkway, San Jose, California

Agent Diane R was extremely rude. Customer was asking about the limit of the Vienna Sausage. Agent Diane stated" you should know how to read".
Client was simply asking the sign location to ensure that the sign is visible.
Agent Diane R. humiliated the client and raised her voice. You need to read. It is visible and readable there.

Client said it is fine. If you can't change the label. Agent continue to raise her voice to the point that other customer already looking at us. I reminded the Agent to remain calm but the Agent continue to belittle the customer and humiliated the customer.

Agent requested to talk to the manager. Costumer asked to remind the agent not to yell as agent continues to scream and humiliates the customer.

I am trying to get my laptop fixed. I called Costco's Concierge last week on
5-22-20. I was on hold for 1hour and 45 minutes. This was so frustrating. I asked to speak to a supervisor and waited another 20 minutes to get one on the line, her name was Connie. She was very nice and ran through everything to troubleshoot. She determined I needed repairs to my laptop and it was currently under warranty. She offered to call me today 5-26-20 to help me with this prosses. When she called I was on another line so I missed her phone call. I attempted to call her back on 5-26-20 at 3:25 pm. I am still on hold and it has been 1 hour and 20 min. I want to hang up but fear I will never get my problem solved. This is ridiculous! My case # is [protected], my name is Karen White, My phone number is [protected], I live in Prescott AZ. My Costco membership number is [protected]. I want a contact number of someone that I will not have to wait on hold with. I want my computer repaired or I want a new one.