Costco

Hello,
I purchased chicken tortilla soup, have eaten one container, and have noticed the second container is super swollen.
The expiration date isn't until May 3 of 2021.

I'm worried it is dangerous to eat. May I get a refund on this item?

Absolutely terrible and nightmarish service worse. My computer broke down on friday, It would not power up. I have an Allstate protection plan and also costco concierge warranty coverage. Allstate said this is covered under costco concierge so i need to speak with them. It takes ~50 minutes to speak with a concierge rep. After they go through the checks, the rep tells me i have to test with a new charger before they can proceed with claim. So i buy a new charger and it was still not working. When i call back on sunday, they keep me on hold for an hour and say i need to send them picture of the laptop in every possible way. I send them the picture and then they tell me i have to wait 2 days for the photo review. I call up after 2 days and the rep gives me a speech about being backed up due to weekend. Still working to get a resolution. I am a 21 year old costco customer and did not expect this from Costco. Do not fall for the costco concierge [censored].

I was quite appalled to find a My Pillow end cap type display, being staffed by a Costco employee, at the Henderson NV building, off St Rose Parkway, this past Saturday 1/23. I cannot believe Costco would support a company whose owner has made dishonest and unsubstantiated statements about our Democracy and election process.

In my last response to Costco Concierge after numerous phone calls, speaking endlessly to no avail with representatives and their supervisors I reached the end of my options and parted ways without any resolve or support from Costco. Here is the final text I sent and their lackluster response. I truly wish I had read these reviews before I purchased my LG Washer and Dryer.

My text to Costco Concierge: I had canceled my appointment for a possible reschedule prior to the appointment. If a technician came out he or she never contacted me to let me know they were here. I was home. I have my doubts that it occurred. Additionally, I have struggled with your mandate that I have to find a way to unstack my machine. I would have to hire a separate company to unstack removing all electrical and tubing and then rehire them again to reinstall. I do not have friends who are willing to or have any technical skills in this area. I was completely willing to pay a reasonable fee or assist technician and was flatly denied my offers. To say I am disappointed would be an understatement. I recently had another company come out and had my drain pump replaced which I paid as I am currently unable to work with your company. I'm unsure if the problem with my washer is resolved and if you're able to accommodate my situation I would be willing to make another go of it. Certainly my recommendation to others moving forward will be not to purchase such equipment from Costco as the warranty has too many "read the small print" caveats that makes accessing support too difficult.

Their response: Okay thank you for the information and we apologize for the inconvenience. The claim will be close. Thank you.

Really disappointed in you Costco. Today while shopping inside Diamond Costco in Anchorage, Alaska I was racially profiled. I'm Hispanic and never in my 28 yrs of living has anybody just assumed I stole something from their store. While shopping my mom was hot because she was wearing a big black coat and told my brother to go take it to the car since he was on his way over there because he forgot his wallet... So just to be on the safe side he told the people at the doors he forgot his wallet and was gonna put my mom's jacket in the car. And of course, they said it was totally fine... So we went on with our shopping but I kept noticing a man who was an employee following me with the same jacket I had on. Mind you I had bought the same pink jacket a couple of weeks ago. I didn't think much of it and finished checking out (spending over $200)...but when I was leaving and walking towards the parking lot he came up to me again with the same pink jacket and said "where did you get that jacket and when?"...Me super confused said "a couple of weeks ago, why?" and then realized he thinks I stole it...SO I asked him "wait do you think I stole this" and he said no... and I said "then why are you asking me" He then WALKS AWAY! and so I follow him inside. Carrying my two toddlers... and asked to speak to a manager. I asked the manager why he thinks I stole it, with no words he just says "well we saw a man walk out with one so we just assumed." And said "if you didn't do it then don't worry you didn't do it..."...when I asked him why he couldn't look at the cameras and not just assume he said, "we don't have time too"...All I have to say is...Wow. Is this how you train your employees? I felt embarrassed and disappointed. If the employee just came up to me and asked me in a respectful manner instead of stalking me and being so rude it wouldn't have been an issue... It's the way the situation was handled. Nobody ever apologized to me... I guess this is what happens to single Hispanic moms right?

What Good is an Extended Warranty, when you get the Constant Runaround?

I Purchased an Apple I Mac on Costco.com with my Citi Visa Costco Card...
1 year, + 1 year, 2 years x2...
Concierge told me, take it to Apple... I did
Apple gave me a price of $468 to repair...
Concierge told me return to Apple, Retrieve the IMAC... I did... Now they told me to take a picture of the thing, send it in, return to Apple, for an itemized repair order, send it in, and wait for authorization...

WTF? This thing is barely used, as I purchased it for an office I was building, April 5, 2019...

It's 18 months old, and has maybe 3 hours on it...

I've already gone to an from Apple, 3 times, and spent about 15 hours on the phone...

Joe [protected]@aol.com

We ordered plantation blinds through Costco (they use a third party Southwest Blinds) mid spring 2020. Months later they came in and they are bulky and ugly making our windows look odd to the others shutters (different order) in front yard windows near by. started the complaint from day one of install with the third party Southwest shutters and then Costco because Southwest flat our ignored our complaint about the ugly product. we have had pathetic customer "support" from Costco on top of the Southwest Blinds since last July 2020. Each side has asked us to send pictures of the product. They have had two people to my home to take such pictures and measurements and they wanted me to take measurements of the windows and send pictures. They have crossed over emails, not return calls and just recently Costco authorized some person named "Dean" to make a decision to close our complaint about the product AND we have never talked directly with this person. Costco was obviously reading from the same script Southwest Blinds did, "this is a special order...". And of recent they are blaming the computer for the products appearance. "we just punch in the measurements and the computer tells us how to frame it." they thought they could outwit me by saying "it was only 7/8's off." What they FAIL at is the they are only taking in one measurement in, double that for accuracy of the frame and it is well over 1.5 inches. visually it is beyond obvious. that's why the shutters are bulky and ugly,

Costco continues to ask me "what would you like to do at this point?"

We were suppose to receive a Costco cash card with this special order. On the last conversation with Southwest I was informed that they wanted to send the cash card but refused because I did not sign the order was completed. If I sign, then they trap us with with these bulky and ugly plantation shutters.

Can it be clearly stated here, "We hate the product, your third party Southwest shutters is a horrible company to work with, we want our money back, come and get these UGLY shutters off my windows."

I recently received an online flyer with the latest promotions. I see N-95 masks made in Shenzhen China and I am immediately struck with the question "why". I am a retired Exec from 3M. They make the best masks worldwide and in every region. Why couldn't you get an agreement from them? They made over 100 million N-95s just last month but Costco is buying from a marginal company in China at inflated prices. Those masks cost less than $.50/ea to produce but your price for over 100 puts them at $2.70 ea!
Why help China capitalize on a pandemic they started!
Also, there is no place on Costco.com to provide this kind of feedback? Don't you want it easy for members to provide feedback? It isn't always a complaint for the local team.

I ordered LG Dishwasher Costco online on November 30, 2020. Some contractor delivered it on December 15, 2020 and I was told some other contractor will install it. Contractor left the Dishwasher in the middle of my kitchen. Costco DID NOT communicate with me about delivery and installation are different. I also purchased LG Refrigerator. Both delivery and installation done by the same contractor on the same day and time. So I thought it is the same for Dishwasher. Dishwasher delivery contractor gave me a number for installation. When I called that number they scheduled it for the following day December 16, 2020. We had snow on that day, so appointment has cancelled. I totally understand. I was told I would receive a call in the following day which is December 17, 2020. But I DID NOT receive, so I called Costco.com member service and they connected me to some contractor and they scheduled for installation on December 22, 2020 and they said I would receive a call night before or morning. But I did NOT receive any call on December 22, 2020. So I called Costco and they asked me to contact contractor. I called contractor, after 40 minutes of hold, they said they DO NOT have my name on that day December 22, 2020. I am totally disappointed and I wanted to return it. I called Costco again and asked them to return. My wife wanted to try one more time. So she called Costco, cancelled the return and they scheduled for December 29, 2020. Same thing happened, we DID NOT receive any call. When my wife called installation company, they said we are NOT in their schedule on December 29, 2020. She called Costco again and they scheduled for January 4, 2011. We received a call from contractor on 12/31/2020 and they said they don't have any appointment on January 4, 2021 and they scheduled for January 11, 2021. When we asked them why they keep doing like this, they said Costco is scheduling and Costco does not have access to their scheduling system. At this time, NOT sure whom to trust. The pain we are going through. Dishwasher is sitting in middle of my kitchen since December 15, 2020. Today is December 31, 2020. I should have ordered through either Home Deport or Lowes during that time. I wouldn't have gone this harassment.

On 11/26/20202, I ordered item # 1358272 a Refrigerator which I assumed that it would be delivery before Christmas get-together. A few weeks later I received an email to schedule the delivery of my item which I promptly did for 12/19/20 (Saturday). I received a confirmation that my item would be delivered on 12/19/20. On 18th and 19th morning I got a few messages that the item would be delivered and was given a 2-hour window and it also said that someone would call me 30 minutes earlier so that I am prepared to take the delivery. So far, so good.
Then the nightmare started.
Nobody showed up during the confirmed timeslot. I called the Costco shipping company twice but after holding the phone for 30 minutes each time, nobody picked up the phone. I then called Costco customer service and asked the person about the status of my order. The wonderful lady said that she CANNOT HELP ME, and the best she can do is CANCEL THE ORDER. I told her that I have been waiting for the refrigerator for this long and do need the order delivered.
It seems that Costco has some very rude people working for them who don't understand the meaning of customer service.
The driver showed up unannounced after the timeslot. He immediately told me that the item was wider than the standard door of my house hence he cannot deliver. I told them that the only way to get any refrigerator in is to remove the doors of the fridge. He flatly refused to do that and left. I got a call from Costco customer service and I explained them the incident. The customer service person agreed that removing the door of the fridge is a standard thing and the deliver people should have done that. He apologized for the incident and told me that because the delivery person where behind schedule, that's the reason they didn't deliver my fridge. He promptly scheduled the delivery of my fridge for next day, 12/20/20 (Sunday). He also told me that he would create a work order so that the warehouse people would remove the doors of the fridge at the warehouse itself to save time next day.
I got confirmation messages confirming the 12/20/20 as delivery date with a timeslot of 7AM - 9PM (14 hours).
On 12/20/20, around 5:30PM I got a call from someone that they would be coming to my house soon to REMOVE THE DOORS OF THE REFRIGATOR. I told them that the fridge was not even delivered. Costco customer service called me to enquire about the incident which I did. The person explained me that the customer service person at Costco had made a WRONG workorder which only mentioned about removing the doors of my refrigerator, the refrigerator which was still at Costco.
It seems that Costco has some very bright people working for them.
This time I was given 12/26/20 (Saturday) as my delivery date.
On 12/24/20, I called Costco customer service to reconfirm the order status and that the delivery people would remove the doors at the warehouse which was suggested by Costco customer service in the first place. That person had no clue about what I was talking about and told me that he cannot see any such notes at his end. He did promise me that he would add that I called and about the doors to be removed on the notes.
On 12/25/20 & 12/26/20, I got reconfirmation messages about my delivery of my item with 2-hour timeslot.
On 12/26/20, I received a call from Costco delivery service that the delivery truck has met with an accident and my item would not be delivered that day. I told the person that I do not believe about the accident based on my past experiences with Costco. I asked the person to confirm if the doors of the refrigerator were already taken off to avoid the fiasco from last week. She told me that the doors would be removed by the delivery people outside my house when they make the delivery on 12/27/20 (Today). I told her if that's what was gong to happen, why was that not done last week and why I was told the doors would be removed at your warehouse.
It seems that Costco has some very good liars working for them.
I called Costco customer service again and asked to speak to a supervisor. I explained the supervisor the entire sequence of events and pleaded with her that all I want is that my item is delivered and voice my concern about the timeslot of 7AM - 9PM for 12/27/20. She told me that she is not in a position to help me with that.
Today, 12/27/20, I got messages and my item would be delivered as schedule. I then got a call from Costco shipping informing me that they open the box and found some damage marks on the fridge. Yesterday the same people told me that they would open the box at my house to take the doors off and this morning magically they open and box at their warehouse and found the damage. The person told me that she would call me in an hour and then call Costco customer service but that never happened.
I am very sure that all this is a false cooked up story.
Me and my family go to Costco warehouse all the time and the people there are very nice and professional and are always willing to help.
That's why I could never imagine such a thing from an organization like Costco.
I feel that Costco is not equipped to handle big appliances but would leave that to you guys to figure this out and maybe fix it.
I want my refrigerator delivered IMMEDIATELY.
Looking at all the pain and suffering, Costco should ensure that my fridge is delivered immediately and refund my money in full.
Hope you would do the right thing.

called support at 6 pm on 12-16-2020 got message long wait set up call back. got call back in approx 1 hour automated system could not recognize my response said it would call back shortly, recieved sanother call about 1 hour later auto attendant could not recognize my response said it would call back shortly, got another call back this response was recognized talked to a gal in Florida she put me on hold till till 10 pm call terminated.

Called 12-17-2020 1 hour wait then talked to gal that failed to address or resolve the bogus operating system installed on computer.

Was told operating system on computer sold can not be upgraded as it is not genuine. No support resolution offer

Will be returning machine received on 12-16-2020 today not able to do set up. HP says its Microsoft problem Microsoft says its hp problem. Machine operating system has been disabled by Microsoft.

sales order number [protected]

Me and my husband was at vancouver wash costco last night about 4.30 12/15/2020 I was walking my husband was behind me a customer had a wagon cart and rammed it in to my leg and knock me to the ground the girl that was working there told me to walk around a little bit to make sure I was ok then she said if you need to fill out a accident report come up front well my leg swelled really bad so I talk to the asst manager he told me there was nothing he could do and it wouldn't help to do a accident report because are cameras don't work that good he was really rude he didn't make sure I was ok or offer ice or anything I went to the urgent care and they did a x-ray it wasn't broke just loses a trauma to my leg and knee swollen and very bruised I can not believe the service I got I would appreciate if this matter could be taking care of thank you my e-mail [protected]@yahoo.com.

What happened to the Costco.com professionally handling of customer questions? We are now transferred to uneducated, rude, incompetent, and unprofessional reps with a bad, nasty attitude who cannot handle the most simple questions. I called the costco.com 1-888 number on 12/8/20 at 4:10pm MST regarding a delivery question on a television I planned on ordering. I asked if Costco.com missed the estimated delivery date of Friday, 12/11/20 date and is delivered on the next day (Saturday) when I am not home, what would happen.

The rep first said, UPS will leave you slip and you can arrange a 2nd delivery. So, I asked her are you saying UPS won't leave the TV in front of my door? She said, "no, I didn't say that." Then she said I can go into the tracking number and work with UPS to track the delivery down. I have tried this before and told the rep that they won't accommodate custom delivery. And then she condescendingly said "I told you a lot of things, what else did I tell you? You haven't said all I have told you." So, now she is now quizzing the customer? She continued to say, "tell me what I told you, you are missing a few things I told you." OMG! She didn't resolve anything! She told me to work directly with UPS to manage my own delivery. I finally told her to transfer me to a supervisor and she HUNG UP ON ME! Wow.

I am so disappointed with Costco.com. I am a long time Costco Exec Member and really like shopping at Costco. However, their customer service for online purchase which used to be excellent is now just horrific. I finally decided not o purchase the TV online. I guess Costco is getting too big and profitable to care about customer service any longer.

I have not been able to log into my account for 2 days - information is correct. Password reset on their link is not working; tried multiple times. Tried (opera, chrome, and firefox). Browser is cleared on each exit, and all refreshed when restarted; reset email is (NOT) in trash or junk. Costco ads come thru all the time. Online chat help is a joke - no help and have copy of chat sessions. will buy elsewhere.

Chat:
Johnson Y has joined the chat Norman: Account is under ****** & *****. I shop at Costco in Concord, CA. Trying for 2 days to log into my account on-line but cannot... web site issues. Password email reset request does not work. Cust service wait time 45 mins - BS

Johnson Y: Hi Norman! Thank you for choosing Costco! My name is Johnson Y - I'm reviewing your request and will be with you in just a moment.

Norman: Your online password reset does not work... It never sends me an email for reset Norman: Really tired of this crap, waiting on the phone but no one ever pics up

Norman: currently on hold on the phone too... Now down to 23 mins.
Norman: Yesterday 45 min wait and hung up
Norman: Sounds to me like Costco does not want any business

Johnson Y: Hi Norman, happy to help. Sorry that your experiencing these issues.

Norman: If they are this backlogged, maybe hire more people... I regret renewing my account now.

Johnson Y: What number are you calling to reach us?

Norman: I have tried 2 numbers... Current was: [protected]; then you go thru 2 mins of crap and pushing buttons

Johnson Y: [protected] this is our number to reach us if you have not tried it.

Johnson Y: I will also look at your account, one moment.

Norman: The wait time just sucks my battery down... I have tried multiple numbers

Norman: just send me or give me a reset on my password.

Norman: And pls tell your web techs to fix their site

Johnson Y: So the only way to get a password reset is to use the "Send Password Reset" link.

Johnson Y: https://www.costco.com/ForgotPasswordView

Johnson Y: Make sure to check spam mail as well it sometimes goes there.

Norman: I have done that for days now... it does not send me anything, no reset link, nothing... that is why I am here. It is not in any junk folder, etc... I build my own systems and taught computers for a few years... I am tech savvy.

Norman: It is your system not sending out the reset link to my email.
Norman: Send me a test... to [protected]@ymail.com
Norman: I get all my other email, only Costco is not working anymore.
Norman: I even tried having it sent to my other address... that did not work either. I have taken all blocking software and disabled it too... still does not work.

Johnson Y: I do not have the ability to send out emails to members, I apologize.
Johnson Y: What browser are you using?

Norman: I have tried, Firefox, Opera, and chrome... same problem on all of them which brings me back to a Costco issue
Norman: I have allowed all 3rd party apps, my browsers delete all data on each exit too.
Norman: so when i re-open it... it starts fresh.
Norman: All cookies are refreshed too.
Norman: Who can reset my password?

Johnson Y: Chrome works best, and you are using the correct email as well.

Norman: YES

Johnson Y: The only way is to use the link, that I know.

Norman: if you read above... you will see my email i typed.
Norman: So no one can help me get into my Costco account ?

Johnson Y: I'm sorry, the link provided should work. I am not
sure why it isn't.

Norman: I get all the ads in my email, etc... but cannot get a
psw reset
Norman: So you know of no one else to help me ?

Johnson Y: The email should be from [protected]@costco.com

Norman: I understand you are probably sitting at home doing this... it does not matter the return link... I never get any reset email.

Johnson Y: I do not know of any other way, apologies again.

Norman: [protected]@online.costco.com is the link I am getting ads from ... just like a few mins ago. So the costco ads come thru, just your reset not working.

Johnson Y: All I can suggest is to keep trying to send the reset.

Norman: Do you have a direct link to the inside phone number at
Costco on Monument Blvd, Concord, CA. 94519 ?

Johnson Y: and double check spam/junk as well
Johnson Y: Yes, one moment.

Norman: As I said before... tech savvy on computers.
Norman: As I said before... tech savvy on computers.
Norman: I do not want to be transferred to the philippines...

I want the direct live line to Costco Johnson Y: [protected]
Norman: Hold on one moment.

Johnson Y: Is the number for the Concord warehouse.
Johnson Y: okay
Norman: one moment
*** Ended it at this point ***

Called local costco and referred to a number but that number, like all the rest, have a 25 min wait time again.

Just not worth the hassle... Costco could hire more people... .will just shop at Bestbuy and give them my money. Costco apparently not interested in fixing the issue.