Costco

On August 27, 2018, I posted a $800 payment online from my bank to my Costco Visa card. I had altered both the card and my bank that I would be in Europe for a certain amount of time. On August 30, 2018, I check my balance in my bank account and noted that the $800 had not been deducted. I checked my Costco Citi Visa card amount and found I was over my limit. The $800 had not been credited.

Knowing that a large check would be waiting for me when I returned to the US, I left only enough money in my checking account to cover any incidental charges that might come in while I was away.

When I called Costco Citi Visa, I was told that my payment looked suspicious so the money was not accepted, leaving me stranded. My $800 was in limbo and I had to waste vacation time trying to sort things out. There was nothing I could do until regular office hours. I should note that I travel frequently out of the country and have not had this problem with other credit cards.

Why would a payment from one of the banks from which I frequently made payments to a credit card that I always paid online from one of the banks look suspicious? This in unacceptable. Costco needs to find another credit card service.

We bought our homeowners insurance through you and your rep told us that they were an honorable company that would cover us and would abide to the Texas Insurance Board. Unfortunately they do not provide protection and do not honor their claims and do not work in Good Faith. They told us to re-roof our small home and when it came time to pay the claim said that their was a mistake with the adjuster and denied the claim after the roof was on. We called and Christopher Taylor laughed and told us to call you and the BBB. HE IS AT [protected] Ext 33318

On July 24th 2018, I purchased an Acer laptop (order # [protected]) online for a store pick up.
After dealing with the parking and navigating the usual store crowd, I picked it up, got home and opened the tightly sealed package only to find out they had sent me a Dell. Very upset, I called Costco.com & got placed on the what I have now found out to be a standard 22 min wait. They said they would send me the correct item along with a return label. I made it clear I couldn't deal with the store pickup up hassles again & they promised to ship it home. I mailed the Dell back same day. Few days later, I found out they shipped the new order (order # [protected]) to the store! I called back (long wait) & was told they should have told me they can't change shipping address for an exchange so they'd have to place a brand new order ([protected]) and refund me the original amt I paid. So on top of the fact that I finally got what I originally ordered over a wk behind schedule, up till today (August 27th), I have not got my refund. I have called several times, having to deal with the long waits each time and I get told they are expediting the issue. Apparently they didn't request the store sent laptop back and I was being unfairly being held responsible for that. Nobody bothered to check on this issue and never would have found out this problem if I hadn't kept calling back. They went ahead to send me the return label anyway for an item I didn't have and I had to call back yet again to explain I didn't have the laptop. The matter is supposedly expedited but yet I'm still waiting to get my $616.86 back after a month and 3 days. Once I do get it, I am canceling my less than 2 month membership for a full refund. I have not had good experience in the store either. No parking & they can't control the crowd. You can spend 30 mins just buying gas and they store their dairy in a super cold room. You have to brace yourself to run in and out just to get your milk & eggs. I had to learn to go with a super heavy jacket just to buy eggs. My kids told me to never take then back to Costco. Very bad experience!

So I usually always end up parking in the boonies because there are so many customers. So I usually just park out there all the time. What my complaint is that you don't have enough cart corrals out in the boonies. So not only do I have to walk way out to get to my car but then I have to walk equal distance back to put my cart in a corral. That is my complaint. It wouldn't hurt to take a few parking stalls away and turn them into cart corrals to make it more convenient for your customers.

We have used this product for years and have found it excellent. The flavor is good and not too salty. But the last two times we purchased it we found it sliced so thin you can't get the slices apart nor can you handle it easily to cook it. It stretches out until it has no shape at all or tears apart. The previous thickness of medium to thick slice was much better.

Dear Mr.Mrs.
My Costco membership # [protected]. I bought a meat from Costco 1900 Davis st. San leandro, CA 94577 today August 23, 2018. When my wife open the meat plastic cover she found a bad meat inside. As you can see the attach picture which the good meat they put on the top and the bad one they put under. The bad one is really bad. If I would see that I would not buy it but it was cover by the good meat on the top. It is not the way you do Costco. This is happen other stores such as Safeway but not Costco. It was hard for me to believe such cover up happen in meat department in Costco. I do not appreciate and hope you take appropriate action. I am not sure if I can buy a meat from Costco anymore.
Thank you

Hello. Yesterday i bought Canelonis from costco México zona esmeralda at noon. Toda y when i served yo my kids 8y old they found a ha ir. Went back to costco and the manager found it is from the supplier DYSAL and it is a pubic hair inside the meat. Im sick imagining we ate from this. I need an answer ASAP or ill sue costco México for bad higiene.
Thanks a lot

I have gotten calls from their automated call center saying that I've been chosen to win a 500 $ gift card or shopping . Have been told if I was interested to dial zero. This has happened 3 times now . When I dial 0 it rings and I get music for a few seconds then get disconnected. This is crap . So I'm going to lt my membership expire and go back to Sams. Sad way to treat your loyal customers! Cris and Irene Coffman. Indianola Iowa

Racism and Prejudice at Costco @ 1021 Pine Plaza Dr, Apex, NC 27523 - Costco Wholesale. I've been a Costco member for past 11 years. I've recently started noticing that Costco sales associates at the cash registers are only checking the if the credit card information matches to the membership information for certain people of colour. I've noticed for almost 20 times now. Please stop being prejudice. If you want to do it, do it for everyone. If this doesn't stop, I will start posting videos on Social media about this prejudice

I went to the branch in Santa Cruz, California on 08/17/18 to grab food. I was hesitant to bring my ESA animal with me because no matter where I've gone I always been told to leave because I look young and healthy. I brought her with me anyway because if I left her in the car she would of gotten hot. I was quickly flagged down by a employee and the security guard stating I couldn't have my ESA there when moments before I saw an elderly man leave with a dog that clearly was a pet or possibly an ESA and wasn't service animal. I have been living with my auto immune disorder for 20years and I'm 23, I find this to be discriminate because I look young I must be healthy.

On Aug. 16, 2018, I brought my car to Costco Vacaville, CA for tire rotation. I left my car due to a 3- hour wait. Upon pick up, I was informed by the front desk person that my right front hubcap was missing . I knew there were 4 hubcaps in my car because my husband checked all the tires before we left our house. I was thinking maybe the hubcap was stolen while I was parked at the Costco parking lot. I picked up my paperwork and proceeded to drive back home. After 15 minutes of driving, I received a call from Costco Tire Center stating my hubcap was found in their work area. I was instructed to park on the side of the building to have my hubcap installed. I turned around and proceeded back to Costco. When I went to the check in desk, I waited for my turn but the person at the desk called the technician immediately who worked on my car. I was telling him that I was frustrated and had to drive back to pick up my hubcap. He stated, "I was just reading the car report." I told him I didn't want to take up all my frustrations on him. Then the technician came with my hubcap. I asked him if he was the one who worked on my car. He said yes but I didn't get his name. He was laughing saying the hubcap rolled in their work area and then proceeded outside to install the hubcap to my car that was parked on the side. He then walked away without saying anything. I was so frustrated, very dissatisfied with the way I was treated. I strongly believe that I didn't deserve such disrespectful, neglectful, unprofessional and uncalled for kind of service. I wanted to ask more questions to be reassured that everything was okay and that I can safely drive back home. I had so much respect for Costco, as a whole, but now that respect and trust are gone. Since I was not able to talk to anyone at the tire center, I decided to talk to the manager on duty named Ken. He was apologetic and stated " Accidents happen; there is a supervisor who checks all cars prior to release to the customers." If that was the case, how come my hubcaps were not noticed to be missing ? Didn't the supervisor ask the technician about the missing hubcap? I came home very dissatisfied with the service. I am writing this with the hope that this will never happen again to any Costco customer.

Kirkland blue jeans start at 30" length and go to a whopping 36" length... My complaint is that I get 29" inseam length blue jeans everywhere else, why not as a member at Costco? It costs as much as the jeans cost to have them altered! Come on Costco, supply your members, lol! I'm taller than alot of guys I see in your store, so I know that I'm not the only one dealing with this issue with you! Thanks

I'm not sure how to go about this or even the best way to explain the situation, but basically one of your employees today fat shamed me while I was looking at pants. I was just looking around at the different styles and she said "We only sell smalls and mediums. That's what the sign says. We don't have any large sizes." Not once did I ask her, look at her, or indicate which size I was looking for before she said this to me. The tone she used and the way she looked at me as she said this was hurtful and embarrassing. I was so embarrassed I just said said okay and walked away on the verge of tears. If this woman had said this to someone with little confidence or self esteem, imagine how detrimental her statement could have been to them. I went and talked to another employee on my way out and I could tell they were sorry and felt really bad that this happened but I don't think they really knew how to handle the situation. I was not able to get the lady's name but she was older with short brown hair and it happened around 5:30 at the Costco on Andresen on 8/7.

Cat litter in large quantities needs to be in an easily accessible container. This litter - in a green plastic container - is such a struggle for me! The screw on cap opening is too small to insert a proper sized cup to scoop the clean litter into the box, and it's too heavy for me to pick up and pour. I work with a lot of rescues, so efficiency is important, not to mention lack of pain. I must hoist this 35 lb container with an ongoing injury. Either that, or I must use a tiny scoop and try to get my hand in there with it, try not to spill too much when I pull it out, and it takes FOREVER to refill the boxes.

Today I just had it and almost cried with pain and frustration. I guess I'll have to just pay more and purchase outside of Costco.

I bought a Dell XPS 13 Laptop in Oct 2016 and it came with the 2 year Costco warranty in addition to which I bought an extended warranty through Square Deal.

Executive Summary: 2 phone calls in two days for a total of 2 hours and 15 minutes should discourage anyone from buying any electronics and/or warranty from Costco.

The blow by blow follows if you're inclined:

Don't ever bother doing that and here's why. This past June my space bar and right mouse touch pad stopped responding as it should.

8/6/2018: I went on line to Square Deal to report the issue and after inputting all my data they requested I wound up being referred to the Concierge Service.

8/6/2018: I called Costco Concierge Service and spoke to Megan (badge # 4607086)...she, it turns out, is not really a PC tech person but a recently hired customer service rep who I came to understand was following a script of previously loaded questions...we went through a whole bunch of gyrations to fix the problem, including upgrading drivers for keyboard, uninstalling and reinstalling drivers for keyboard (and touch pad)...when that failed she asked if she could put me on hold while she "troubleshoots" the problem...obviously either asking someone else, or searching her database for next step...then she had me log into the Dell support page and we ran a diagnostic support ...and it determined my laptop was properly updated and found no problems...then we tried an external blue tooth keyboard...which worked fine but am unsure why we did that...then we powered down and she asked me to hold the power button for 1 full minute...that did nothing to solve the problem...then we checked my Windows update and all was fine there...finally she suggested she transfer me to a "log me in" technician which she did.

That person was Marisol (badge # 4212196)...after a brief recap she suggested two options: restore my computer settings or "reset" the computer to it's original state...meaning wiping my hard drive and losing all applications, data files and programs...so I opted for the restore...that took 40 minutes and Marisol promised to call me back to see if it was working...All in my phone time was 1 hour and 48 minutes...

8/6/2018: Missed Marisol's call unfortunately but the message she left was, well you judge: "...unable to get you we will be closing the case...if you need additional help please call..." What? Closing the case without even hearing that the solution DID NOT work?

8/7/2018: Called back and spoke to Tracy (badge# 3797501)...after she took some time to read the case notes she concluded that we'd need to "reset" the computer. I always back up my data but the idea of resetting it to the "original condition" did not square with me as the computer came loaded with MS Office 2010...when I asked her how I would reinstall MS Office she replied with confidence that I would only need my product key...really?

Where would I find that? After 10 minutes she finally got that I had no installation disc, no disc drive, no paperwork, nothing which would show my product key...she then put me through to Microsoft agent name Sanjo who had been told I was looking for MS Office 365 product key...now I'm losing my patience...we discuss the resetting and how I could get me product key (after clearing up the misunderstanding) and she wants to know my Office account name...

I never had one I reply...now we're stymied so I ask her to level me up to a supervisor...she stalls and mumbles something incoherent and my frustration reaches a boiling point. The idea of wiping my computer clean when clearly this problem is not software related is downright CRAZY...why would I do that? So the frustration of a space bar and touch pad not working is less than the frustration that these people would have me endure if I allowed my computer to be wiped clean.

I promise to God I will never buy another laptop or electronic device from Costco again...

I have been very unhappy with the products I have purchased recently. On July 27 I bought crab dip took to a party opened it up and it was right looked at the date it was 8/2/2018, short dated. Another time I bought a 3 pack of bacon, took it home opened it and the pack in the middle was moldy. On August 3 I went to buy precut lunch meat and the sell by date was August 3, I processed to tell the deli clerk and he shrugged his shoulders at me. In March I bought my ham for Easter which was April 1, cooked it put it on the table, again I had to throw the whole thing out it was bad, I paid over $25 for it. I use to brag about you but now I tell everyone check your dates. I am a long time Costco member, but I haven't been going ther at all, I really like bj's better. I love your self check out, your deli department and your variety of products that I personal am shopping for. I may have to rethink shopping here anymore.

I took my car to Costco to have a tire plugged that had a nail in it. After waiting several hours for the repair. I was told that the tire could not be plugged and that I needed to purchase a new tire by the technician. The technician showed me the tire where he had marked the place where the nail punchered the tire. the puncher mark was in a place that I felt could be plugged and I told this to the technician. The technician then explained that there were two punchers in the time. The second puncher was not market.. The technician again said that I needed to buy a new tire. Since I did not have a replacement tire I purchased a new tire. Later I called the Honda dealership to see if they would check the punchered tire to see if it could be plugged. The Honda dealer tech told me that the tire could be plugged and plugged the tire and placed it on my car.

I was lied to by the Costco tire techs to get me to purchase a new tire. Fortunately I did not leave my tire with them and check to make sure that what I was told by Costco tire technician was correct.

Purchased a pair of glasses with progressive lenses and anti glare coating. The coating was guaranteed. The coating is now coming off unevenly. Took them back to Costco optical and I was initially told this was because I might have used a lense cleaner which damages plastic lenses. When I asked about the guarantee I am now told I cannot get a replacement because my prescription is too old!

We always go to this Costco location and this time we decided to order a full size cheese pizza. As we were leaving we went to pick it up and the guy at the food court checked the pizza, confirmed it was cheese, and then left. We got home, opened the box and it was a full pepperoni pizza, so now we have a full pizza we cannot eat and have to figure out what to do with it. Our receipt said cheese, the check out guy said cheese, so how were we to know that it wasn't. This Costco location is about 30 minutes away so going back seems like more wasted time and money.

Why have you stopped selling litter purrfect cat litter - this is great stuff and I can't purchase it anywhere! Bring it back please, I've tried all stores in vicinity - Watford and Basildon, please consider bringing this back it is the best product out there, and as you are the only stockist and I know a lot of people who use it. Very disappointing