Costco

You used to carry Organic Bunny Love Carrots. No More.
I suppose It was just another Bean counting miracle

Profit over quality:

You never can make quite enough can you.
How much Is enough? More right"

Anyway...Your Brand change sucks! California Organic -
That we get here, In Las Vegas NV always come in ROTTEN"

Imagine that" Rotten carrots at Costco. Who New"

Apparently your skids of 10LB bags of Organic carrots;
sit somewhere warehouse, In trucks? Then like much of the ruined
produce In Las Vegas Nv. It's most likely Frozen and then thawed out.

By then you guessed It It's Now spent! Rubbery Salmonella carrots.
I noticed the Summerland and North Decatur stores are much worse
then the MLK business store here In town.

I got a Costco card mainly for your cheep carrot prices.
At that time you were the only store who carried Bunny Love Brand.

The quality was superb! Always fresh" carrot orange from end to end.
No Mold. No salmonella. Now. forget about It. If I have to pay more I will.

I can not continue this any more your quality just gets worse and worse.
I'm not eating your moldy carrots anymore. All cal organic produce sucks anyway.

Estos racistas cerdos no dejan entrar a nadie al edifici ni siquiera a usar el atm o el bano del lugar a menos que tenga la puta membrecia sucia y cara de ellos. Son unos rasistas descarados que denlberiamos de meterlos a corte al igual que metimos a la corte a starbucks.

Your Bend store no longer serves polish dogs or sauerkraut. Very disappointed and I'm not the only one we drive all the way 30 mins to shop and have a quick and great priced lunch. Really the only reason to have a costco membership. You will be losing several memberships from our small town. I would pay more for them, please bring it back. I don't want a hamburger!

I bought tires approximately 2 years ago and have been back several times because 2 of them will not hold air. I am single and they were extremely expensive tires and I cannot afford to buy new ones when I paid like $800 already. I have on tire that since I bought I have to fill it about every 3 or 4 days. The other tire goes low about 1 time per month. I have gone into the tire department 3 or 4 times and each time they say they have tested them, they are not sure why, because they cannot find a leak. I do not have time to take off work and go every time they go and I am so irritated that I spent that kind of money and for 2 years I have to fill up my tires all the time. This is not okay and no matter how many times I bring them in they do nothing to correct the issue.

I went to Costco food court on July 05th around 5pm, The woman who took my order like she hates her job completely. B'cos I wanted order slice of vegan pizza, she said no they only sell whole pizza but they advertisied they sell slice and whole pizza . Ok so I moved on I said give me chicken baked, strawberry Sunday which was advertised again she said she doesn't sell that, so I was fine then give me vanilla and burger, for burger she said I have to wait another 10 mins . Top of everything she messed up my order gave to somebody else and I had to wait another 15 mins . No apologies, nothing . So I wanted to make a complain about but no name badge, all other workers had but not only her . I spoke to temporary person in charge but I know they just didn't give a dam . They took almost 45 mins just to give hamburger and no apology from her atall after all her behavior.

Hi I bought a wiper blade at one of PR stores. when I was going to install it, I found out is not only not the size, but not the brand and not in new condition. I contacted support stating that I was mad with the situation especially, how can I buy with confidence that I'm getting what I pay for. Also I was encourage to cancel my membership by CS. The item I was supposed to get was a goodyear 510mm or 20" wiperblade instead I got an used Duralast wiper, how can an used Item that I can asume it is a returned item get to the aisles and get sold as a new item? Not only that I fell that this create mistrust in your products and company, as I told CS this may seem as a small thing but it isn't. The closest Costco store is 1:30 hors away from my house, I have to plan ahead to go and I go because I love Costco. But now I have to spend gas and my time to go to the store and exchange this item. As you can see it create an inconvenience for me, and since that is my only option I got 3 time screwed because I ave a blown wiper blade on my car.Again how is it possible that an used item got back on sale without being at least verify for accuracy.

I submitted an order online for a desktop computer. A half hour later I got a message that my order was cancelled. I called customer service who after asking around said it was just a glitch to submit again and it would go through. I submitted again and a half hour later I got an email that said my order was cancelled. I called again. They said it was because my billing address didn't match my citi/costco credit card. I have had three orders with the same information this summer with no problem. So I changed my billing address to match my citi/costco credit card and tried again. A half hour later I got an email that my order was cancelled. I logged on to Amazon. Tried once. My computer will be delivered tomorrow.

I purchased new tires and my at Stockton Costco and thing we're great tires came timely and service was good. Then when I returned the follow day to have my tires installed I was unable to locate the lug nut key. The guy who sold me the tire and the tech said they can break it off and put on a new one. I said well let me check another place and if I can't find it we can break it and jus use regular lug nuts. So I left for like 25 min and was unable to find the key. So when I returned I said go ahead and remove the lug nut with out the key. A new guy was behind the counter and said we don't do that and I said well I was told u would. So he went to look for the other 2 guys but they were no where to be found. So a second tech JOSH came out and said we don't take lug nuts off without the key. And I said if u can't take if off how can I put my tires on espically since I was told by to other workers that u can. And he said I can go to auto zone and buy somthing or take it to the Honda shop. And I said well if I take it there I might as well get tires from them and he said we can give u a refund and I said fine then if u can't find the people who I tAlk to the first time I'm not going to wait around for them. He was all to happy to give me a refund. As I was get a refund he was laughing with the refund work and most likely at my expense. He was high fiving all the workers and making my bad experience worse I have never seen that behavior at any Costco he had to respect for the customer and I was not out of line or raising my voice at all so I would suggest that the policy and communication factor as well as proper behavior be address with this department especially josh the tire tech

Hi,

Today I visited Costco at Union, New Jersey. At the checkout line, I realized zed that I had lost my card. The person at checkout, Mr Gainsley (Mr G on his name tag) was very unaccomdating given that I had a nagging toddler in my arm. After a few minutes to get my customer Id, he scanned my items but did not put my items in the cart. I said, I have a child in my hand, why do not you help me. He refused to help and told me I have to put the items in cart myself.

I purchased a package of cod fish from my local costco at 8000 parramore rd. Jacksonville, fl 32244 on 7/2/2018 at around 7:00 p.M. I took the cod fish home to prepare a meal for my family and when I opened the package there was a worm in the fish. I called the local costco store to advise them of what happened and your employee advised that this is normal. Normal, a worm/parasite in my fish... I think not... I advised your employee that I would be returning the fish to the store. Once at the store, again your employee tried convincing me that it is normal to find a parasite/worm in my fish. I said if this is normal then why is there not a sign out on display saying that it is a possibility that a worm/parasite could be found in your fish and let me make the decision if I would like to buy it or not. I am very disturbed by this as I just spent hours in the emergency room last week with my son having a case of food poisoning and I don't want to go through that again. I have purchased fish many of times from sam's and costco and have never experienced this. I am requesting to speak with someone within your corporate office to rectify this situation. I have video and will be posting it on social media and taking this to my local news station. My family has been traumatized to the point they would not eat last night or this morning. I just upgraded my membership and am a loyal customer with costco and held it to very high standards only to have been let down by this incident.

Erika kilpatrick
[protected]
[protected]@yahoo.com

I ordered a Vitamix package online. I waited a week for delivery and the package never arrived. I went online to check the order and it stated cancelled with no explanation. I called the number and was on hold for 25 minutes. When I finally got to speak with someone I felt like I was treated like a criminal and here is why. When I asked why my order was cancelled the response was Costco could not verify your address. How long have you been living there? ( I receive my mail at a PO Box). I stated 3 months. She said you have to receive your mail at the site for three weeks before the site will verify your address. She said, "This is an expensive item, we can't just send it anywhere." I said I know, I am paying for the item. You have the card and money, it is not like it is not paid for. I said I am sitting in the house now. She said we will have to speak to someone in the house to verify that you live there." It was just ridiculous! I did not even receive a cancellation notice or phone call and I had been a member for years in the State I had lived prior. Very, very disappointing to be treated like that.

I have been a member of Costco for almost two years now. Last year, we signed up for the Exclusive level membership, as we planned to shop heavily at Costco and were sold on the cash-back option. Fast-forward to a year later, in Jan 2018, when we decided that we would renew at the base level instead of Exclusive. We have requested on five separate occasions - twice at the store, three times over the phone - to receive our cash back from last year's Exclusive membership. We have yet to receive it. Our last request was over the phone in May 2018 when we verified our address again.

This is my only complaint about your company, but it is a serious one. How is it that you sell a membership with certain benefits, and then make your customer's jump through hoops to get it? Our cash back value is something like $65 - not a lot of money. The fact that you're making it so hard to receive, per our signed membership contract, does not say much for your company ethos and priorities.

Furthermore, how is that a company of your size has refused to update this process and are still using mailed paper cheques that your customers have to wait for for 4-6 weeks? I understand that you want only certain departments to be in charge of cash back. But that could just as easily be done with a credit applied to our customer card. Your system is antiquated, inefficient and, right now, seems solely aimed at making it harder for your customer's to get what they were promised, and easier for you to get away with it.

I will be escalating this complaint privately until I receive a reply.

I have 5 dogs and have been feeding your Kirkland Nature's Domain Turkey & Pea Stew For Dogs for years and the last case I bought the consistency is very watery to the point where I took it back to the store and they replaced it with another case, but this is exactly the same. I don't know what has happened, but as I said before I've been using the same Turkey & Pea Stew and it's never been like this before. Can you please check with your producer and see what the problem is as I really like the product the way it was, but not the way it is now. I don't want any replacement unless the consistency is corrected.
Thanks,
Jeff Magid
[protected]@blueribbonindustries.com

Bait and Switch ?!?! I signed up for auto and home insurance with Costco in March. There has been no rate changes in my state, no changes to my policy, driving history and claims activity remains at zero. Yet, my premium went up $185 for the next six months. I called the customer service line and was told there is no one reason they can provide for the rate change. They see nothing has changes at my end in the past six months but it may mean costs for repairs in the area has gone up, therefore my premium went up.
I understand a rate change in the state (which was authorized this February) but I was already quoted this change in my 3-1-18 start date. I feel this was a bait and switch to get me to change my policy and now at renewal they are arbitrarily charging more with no discernable explanation to provide.

Changed canned dog food that Costco (Park Meadows in Colo) from a great product, Nature's Domain Grain free Turkey & Pea Stew, to a crappy product that is not grain free and is a pate instead of a stew with gravy. I just finished a can of the Kirkland Lamb & Rice formula for dogs, not only do my dogs not like it very much, but the empty can was impossible to clean out for recycling. I soaked it and tried to wipe it out and there was still food caked on.

I know there can't be anything done about this unless people, like me, complain.

Thank you for listening.

Debbie Schriener
Centennial, CO

On Sunday July 1st I went to Costco and experienced something I've never experienced before. I was sampling products when I came across the Juce vitamin supplement on the way to the checkout lines. The woman who was handing out the samples poured me (a black woman) just enough to get my tongue wet, not enough to swallow. The gentleman in front of me and his 2 daughters (Caucasian)had their cups filled up. When she gave me the cup she apologized and said she didn't mean to pour me so little but her arm was hurting from pouring so much lol! I initially thought maybe she ran out but I seen the Caucasian gentleman with his girls look at the bottle which was not empty. I could not see the bottle at first because she kept it out of my view but when I did she just looked at me. When my husband came over with my daughter ( he's white and Asian)she offered them the same sized filled cup as the Caucasian man and his girls not knowing I was with him. I guess her arm had a break from pouring. I really liked the product and wanted to purchase it, I mean isn't that the purpose of letting loyal customers sample so they can buy, but I choose not to due to my experience. I love Costco and will continue to shop there but I think people like her you should not have in physical contact with the customers if you want to sell your products.

During my shopping at costco yesterday, my son an I attempt to reach for composition binders that were stacked too high, the entire box fell and landed on my foot. My foot immediately became swollen and I did the best to drive home and have my husband take me to urgent care. I sustained a broken toe and 3-4weeks of recovery... The reason I am submitting this is so that it doesn't happen to someone else.. I believe there is a guideline and employee policy as to how high merchandise should be stacked so there won't be any accidents to employee or customers. Thank you.

Gillette Venus sensitive 14 pack disposable razors are trash! This is the condition my legs were in after First use from a brand new razor. A literal bloody mess. This needs to be made right... And I can't even submit a photo apparently one simple picture is too large so your website is [censored]ing trash too. Never shopping here again. [censored] you Costco

I am very disappointed with the loss of the chocolate frozen yogurt. I always looked forward to my chocolate yogurt after my shopping and you have taken that away from me. How can you possibly think the açaí flavor could ever take the place of chocolate! Please reconsider your decision to discontinue my favorite chocolate yogurt and bring it back ASAP!

I am very upset after seeing that the chocolate frozen yogurt was removed from the food court menu. I enjoyed one almost every visit to Costco, but now that it is gone I am very sad that I will not be able to do that. My family and I enjoyed them so much, and we all are very disappointed by the decision to remove it. I don't understand why it was removed seeing as it was so popular. Please reconsider as I am not the only member who is very upset by this. Also, you should add corn dogs to the menu! After adding chocolate yogurt back onto it, of course...