Costco

Costco has always had a strong image of being honest, trustworthy, and protecting customers with good prices, so I and my family buy most of my products from Costco.

However, I am writing this article to deliver it directly to the customer service team at the headquarters, or to the executive in charge of customer service at the headquarters, because I cannot stand still after receiving a very unpleasant customer service that occurred recently.

I would like to talk about the basic product delivery procedure and follow-up measures that are not properly followed for my purchase products that are still not properly handled.

To celebrate Christmas and our 30th wedding anniversary, I would like to tell you about a gift I prepared especially for my wife.

I purchased a washing machine of the model T16MT made by L* Electronics through the Costco Online web page on December 19, 2022, and received an email from COSTCO that the purchase process was completed normally. Order number: [protected].

And COSTCO said that it would take 2-3 weeks to deliver due to the high volume of orders. At the time of ordering, there were cheaper prices in other internet shopping malls and offline malls, but as a member of Costco, I decided to purchase through Costco.

However, on December 27, 2022, a call came from Costco. In a very businesslike tone, the agent explained that the washing machine I ordered had been discontinued and could not be delivered, and there was an alternative product. I was so embarrassed, but I was confused about what such a situation meant, so I asked the agent if the replacement product (T16BVG) has the same function as the product I originally ordered? And asked if the price was the same product. The agent said that it is a better and more expensive product than the one I initially ordered, but that it is a special discounted price, and that it would be nice if I could decide what to do right away. I asked for time to look into the product myself, but the agent said she would call back in 4 hours. I talked to my wife and checked the facts through the Internet and the L* Electronics sales department. The T16MT, which I first ordered from Costco, has not yet been discontinued, and there is no production plan as of December 27, 2022, but until December 21, 2022, the product was produced normally and shipped from the factory. I checked directly to the L* Electronics customer service department. My first question here is: "I placed an order directly through the COSTCO Web order on December 19, 2022 and received confirmation, so if Costco properly confirmed the order for products produced and shipped normally by December 21, my order should of course be processed normally." My second question is: "T16BVG, presented by Costco as an alternative product, is a newer model than 'T16MT'. Because 'T16MT' is the first production product in 2020 and 'T16BVG' is the first production model in 2021, but 'T16BVG' model is cheaper than the existing 'T16MT' product. Both of the two models have similar functions, but some parts of 'T16BVG' are cheaper and actually sold at a lower price of about USD 100 than 'T16MT' in the market. In fact, Internet and home shopping price data show that the price of the two products differs by USD 100. After checking all the facts, my wife and I made a complaint call to the Costco customer service department. The CS manager kept repeating in a very businesslike tone that there was nothing he could do about it and that I had to decide whether to cancel the order or get a replacement product. So, I told the manager that I couldn't forcefully ask for the product because production was no longer possible, but Costco should have told the customer (me) as soon as possible that the product I ordered on December 19th was no longer in production. In the meantime, the products with good prices were already sold out, and I lost the opportunity to buy them at a better price. In addition, I asked him that the product he suggested as a replacement is a cheaper product in the market than the model I ordered, so how he could offer me the same price. The manager's reply was simple:"I'm just passing on the answer from L* to the customer. There is nothing more I can do."After expressing that he was very puzzled, he asked a sarcastic question why I bought something through Costco. When I asked the manager why he asked that question, he said he was just curious. However, my wife and I were both shocked by the question, and questioned Costco's way of dealing with customers.

I ordered from Costco, not directly from LG Electronics. After I placed the order, Costco confirmed my order and informed me of the delivery period. The business process between LG Electronics and Costco is not my problem as a Costco customer. However, the Costco CS department is unilaterally forcing me, the customer, to cancel the order or receive a cheaper alternative product without asking LG Electronics to take responsibility for the order cancellation from the customer's point of view." Important questions remain here. I am really really seek an answer from the real Costco Executive who can give me my questions as. "Then, what does Costco do?", "Why do I buy from Costco?", "What values does Costco aim for?".

I ordered a sofa and loveseat online from Costco to be delivered to our other house 2 hours from our primary home on November 12, 2022. We were told it would be about 6 weeks to delivery. It ended up being delivered on November 28, 2022. It arrived damaged and the drivers noted the damage.

I couldn't get support in person from Costco at all so I had to process a return on line. The order was processed November 29, 2022 and a new order was placed.

There was no coordination between picking up the damaged goods and delivering the new goods. Costco told me it was two entirely separate companies. On December 7 an appointment was made to pick up the damaged goods by company 1 on 12/21/2022 so we have to make a special 4 hour round trip to be there for them to pick it up.

Also, on December 7 the new furniture was listed for delivery the week of December 26. You can't even choose a day its a lottery so you have to sit around based on their schedule.

I get a call today from the delivery company(12/21) to tell me they are coming to pickup the damaged and delivery the new. WRONG! The other company is coming today. They just said... "Oh..ok" Well you're scheduled for delivery teh week of the 26th for delivery we will call you some time that week. So 5 days out they still cant give me a day even though its been in their warehouse for a week and a half. So over Christmas week I have sit around to find out when they will show up for a product that was damaged at delivery. NEVER EVER again will I buy furniture from Costco. 0 customer service and completely disorganized.

me and brother went 12/20/22 to Costco in Hackensack Nj we were going to sign up and asked them for $60.00 card and deal on it. they said no deals. when we drove away my brother looked it up on phone it said 60 and get 10.00 g.c. for signing. So, I asked my brother were they going to keep gift card for themselves. I was a member for over 13 years, and this is how you treat your old members, I stopped when covid hit.

I am out of my blood pressure medicine and my die or stoke out because you send you prescription the slowest vehicle possible. You need to get out of the mail order prescription business or fix it, you are literally killing people waiting for prescriptions. And your customer service is worst, there is no way to get a person on the phone to prioritize shipping for a lifesaving prescription. I switched to online pharmacy due to covid, now I may die because of that decision. Here is my latest "stuck in the mail" live saving medicine information.

Tracking Number

92748901790230553000598400

Service

UPS Mail Innovations® Expedited

Shipment Weight

0.1600 LBS

Alternate Tracking Number(s)

[protected]

Package ID

[protected]

Package Sequence Number

[protected]

Service Request Number: [protected]

I ordered four tires on December 8 because they weren't in stock. At the same time, set up an appointment. They called to say the tires came in and to set up an appointment. I called back to say I had an appointment and to please advise me if they didn't have it in the system. No calls from Costco. Brought my vehicle in a little before the appointment time and they took my vehicle. After 45 minutes passed, they called me to tell me there were a few cars ahead of me and since I was a walk in, it may take three or four more hours. I went back to the counter and they "found" my phone call message and realized they never got back to me. Someone forgot to enter my appointment. When the vehicle was done, they gave me the keys and said the vehicle was in the parking lot.

When I got to the vehicle, the passenger window was wide opened and it was raining. My husband said the window button was not working and I went back inside to talk to the tire center. I asked why they never told me they broke the window when they gave me the keys. No answer. They said they open windows because of Covid protocol. However, no one ever told me or this is not posted on the walls, receipts or ad booklet. If you press the window button too long, you will damage the window regulator and motor.

I had to fix the window and it was over $1,000. I went two days without a vehicle. Was never offered a rental. Now, Costco is telling me through their claims center, Gallager Basset, that Costco is not liable. The window worked when I dropped off the vehicle and was broken when I picked up the vehicle.

Is this really how Costco operates?

Heart&Field item#1074586

This product was purchased at the Costco Metawa store

This is a concern about package labeling, specifically the nutrition fact, on the back of the package.

The package has two conflicting statements with regard to potassium.

One line says - Potassium 0 mg

Another line says - Potassium 170 mg

I went to Costco to order 2 items. They told me since they did not carry the item in their store, I needed to order the items on-line.

I did so on 12/8/2022 at 10:36am.

The transaction was completed, an email was sent to me with a confirmation code.

At 6:03 pm my credit card company alerted me to another purchase for Costco.com, which I did not authorize. Contacting my card service, they were unable to identify the charge, what was for, and only that it was done by costco.com.

I contacted costco.com customer service and was told in was an authorization hold. I don't even comprehend this since my card was charged and not declined. The gentleman who handled this call could not have been more apologetic, empathetic, and kind. He told me it would be refunded once the item was shipped.

The items have been shipped. I have confirmation and the cost $950.39 was not refunded to my card. Why would costco.com make an unauthorized charge without notifying me that this is customary? What if the amount defaulted on my card? This appears to be illegal and fraudulent. I have ordered in this manner before and have never had this happen. I had to cancel my card and declare the charges fraudulent and will take it up with the Better Business Bureau.

Costco provided no information regarding the size of the gas valve required at the range hookup location. Upon arrival the told me I would have to get a different valve because mine was the wrong size and they could not fix it.

I got a new valve installed and called costco to get installers back to install the range.

When they came they said they could not install it because they didn't have teflon tape to install the adaper in the stove and I would have to call them to have another team come back with the proper equipment. Now really? - this was their only chore and they came unequipped to complete it.

I gave them my teflon tape to use and they completed the install. However, I am not sure teflon tape is approved for sealing the natural gas adapter in the range.

They also didn't want to install the anti - tipover device on the floor.

They didn't level the range either.

I also had to have installers come back and finish the install of my washer and dryer. The removed a trim ring around the water connections and failed to reinstall it. They also failed to turn the water back on so clearly couldn't check for leaks.

Just poor service and no quality control.

Item number 168 55 78

Costco recently chage to a flat box of this rice. Along with the change in the box came a change in the product. When you microwave the product it also releases volatiles from the plastic easily smelled inside the microwave. How can this be healthy for the consumers. I have bought the old version they sold and never smelled the plastic eaven once.

Order number 297 east Vancouver #[protected] SE 1st Camas, WA 98607

1184862 Whole pep 9.95 A

1421540 STRWBRY SUND 2.49 A

1513226 kiosk LATTE 2.99 A

2 @3.99

1184753 CHICKEN BAKE 7.98 A

3. @ 0.69

[protected] OZ SODA 2.07 A

Tax 2.17

Total 27.65

12/5/2022 16:24 1086 [protected]

My child and I choked on not 1 but 2 screws from your ice cream sunday this evening i would like an explanation as the Damage cannot be reversed and is on going Due process Iam that Iam sure that this matter will be resolved and remedied prior to getting out of hand I have no problem showing the screws I also have pictures of the screws im sure they match up to whatever device they came from in your facility.

Authorized Representative

:Marvin-A-W:Jennings-Jr.

People we’re talking Hispanic and the guy was just giving them pizzas
Talking him into when they just walked up.
There was no order
People just shoving their receipts at him.
So many of us already waiting for an hour. ?
It’s my suggestion that you have a number call
It was so wrong
? I finally get up to the window after waiting in line 1/2 hour
He says come back in 10 minutes
I go walk two dogs and come back
And the window was swarmed
It’s so not fair
You should have a lit up number so it shows us who is next and that they don’t just give the guy a piel
The pizza crust was awful too
Just bad bad bad
A Manager needs to organize it
So many ANGRY ? people really complaining
It was the worst service I ever seen at Costco Food Court that I needed to say something!
Thank you
I called at 5:29 pm
Ordered from Chris he said 45
Minutes. He said Pick it up at 6:20 Pm
Waited in line to pay 1/2 hour
Left at 7:13 PM

I washed the car in Costco Scottsdale on 8/21/2022. I discovered that the paint on the hood was chipped on corners and rotary brush marks were between those chip-offs the whole width of the hood. As well the rear gate of the car had a thin layer of the top paint scraped off. Tried to report it to the closest to my home Costco but they refused to even have the manager look at the damage and refused to give me the claim form. Two days later I went back to Costco Scottsdale. An assistant manager came out and took pictures of the front damage only. He stated that they did not service the car wash for a long time and that they have no intention of inspecting or servicing it because of my report. He stated that they never had a single complaint while washing thousands of cars. A week later I received a call from a woman from Gallager Basset who promised to send an email confirming the claim and giving a contact back to her so I could send her pictures I took. She never did. Several weeks later she called and stated that the claim is denied because the car wash was never serviced either before or after my complaint and that the brushes are made of the same material as diving suits so the damage is impossible. She did not give me any claim number or anything in writing. I have no contact to the the adjusters nor I have any documentation that I filed the claim, grace to Costco Scottsdale manager not giving a carbon copy.

I checked on the internet there are other reports of other people who had their cars damaged in Costco car wash in Scottsdale and they reported similar denials and arrogant ignorance.

I got an estimate from a reputable body shop in the amount of $1600. I went back to Costco Scottsdale and the manager and assistant manager were unable to provide me with either a copy of my complaint or with the telephone number or fax number to their adjusters. They told me that they never send any paperwork or picture and that they just fill out a form on Costco's system.

I received an email from Costco asking me to answer a survey. Because I am a happy Costco member, I filled in the survey and afterwards I was offered a possibility of purchasing a Smartwatch for a very reduced price ($30). I decided to take advantage of the offer. I clicked on the link that was given and I used my credit card to purchase the watch. I received it a couple of weeks later. It was sent from a company called Elm Solutions in Pampano Beach Florida. With shipping the final cost for the watch was around $50+. When I opened the package I found a sales slip that indicated that the watch only costs $10 dollars in the US. I couldn’t get it to work. I called the company and they gave me some instructions, but I still couldn’t get it to work. Essentially, I would return it, but I would have to pay for the cost of mailing and related customs charges. I am quite frustrated with this. It is a very cheap watch and I think it is embarrassing for Costco to be associated with a company like Elm Solutions and their products.

My dog is a trained and registered medical alert service dog. He has service dog tags and a California issued ID number. He is specially trained to help prevent a condition that has caused me to be rushed to the Emergency Room on several occasions, and on one occasion my heart stopped. My dog is trained to alert me and other in the case of an acute medical condition.

He had been given a probiotic earlier in the day, and although he was trained not to defecate inside, he could not help himself. After accidently pooping, I immediately picked up the poop and cleaned the area with disinfectant.

Immediately a woman approached me and said, "Sir, we're going to have to ask you to leave the store with your dog." Then, another employee (a man) came up to me from the customer service counter and said in a harsh tone for everyone else to hear around me: "Service dogs do not poop in stores." I said that, "yes, service dogs can poop - they're not robots." He said: "No, you're wrong. That's why service dog training costs 30-40 thousand dollars." I replied that my dog was a trained and registered service dog and then left the store because the Costco employee was acting in a hostile fashion using a raised voice.

I have been to this store many times with my service dog having experienced no problems in the past.

This is the first time I tried the Ruprecht's braised short ribs from Costco. What a disappointment. They are at least 80% fat and bones, barely any meat. My package was 3 pounds for $7.99 a pound. There was only about 4 ounces of meat in the half I ate. The package comes in two packages of ribs. I'm taking the other one back for a refund. I don't recommend anyone ever buying these. Costco should quit selling these immediately.

Incidentally, Costco has gone to poor quality in their roast beef also. The Morton's they used to have was good, but the brand they sell now is mostly fat also. I don't remember the brand now, but I wouldn't be surprised if it is Ruprecht also.

I purchased three bags of Kirkland Signature All chocolate 150 pieces for Halloween. Each bag had a variety of small candy bars in it. One of the variety choices was Peanut M&M's. Upon opening the large variety bags, I discovered that all of the Peanut M&M's bags were empty. There were a few loose peanut M&M's in the bag, but obviously those random pieces could not be consumed. This was the case for all three bags. There were only about 7 small bags of peanut M&M's in each of the large variety bags, but all of the Peanut M&M bags were empty. This was disappointing.

To whom it may concern:

I am writing to inform you of quality escapes at 2 of your tire center locations, 1 in Surprise, AZ (AZ) and 1 in Lafayette, LA (LA). This fact that these events occurred has made me come to the decision not to renew my membership. I cannot trust those that don’t follow directions and/or fail to tell the truth.

Your AZ location did not properly map the TPS sensors after my tire purchase.

A slow leak caused a message to appear while driving, that my left front tire was low. I stopped the car and looked at the reported low tire to find no issue. Before continuing on, I located the nearest Costco (I’m travelling) and drove there direct for them to evaluate the problem. Distance approx. 7 miles. While exiting the car at the tire center, it was obvious the low tire was the left rear.

Your LA location failed to disclose tire condition policy and correct tire availability.

This location opened a work order to repair the leaking tire. I was notified that the tire was not repairable due to sidewall damage while driving on a low tire. I ok’d the prorated cost and asked them to go ahead and replace the tire. I also requested to see the damage limits for sidewall damage. No info was provided.

I was then informed that the tire would have to be ordered as they didn’t have any in stock. I asked them to find an alternate source for the tire as I was travelling and couldn’t wait the estimated 3-5 days for the correct replacement. Meanwhile, the tech told me he was going to reinstall the bad tire, air it up and pull my car out of the bay. This was after the manager said it was policy to not air up tires with sidewall damage as that could result in personal injury.

Again, I asked to see that policy but none was provided. With conflicting stories from the tech and manager, I requested to speak with the store manager. The store manager tried to get the story straight between the tech and tire center manager but that did not go as I imagine he had planned. There were too many differences between all parties involved and now it was literally 30 minutes before closing. I arrived at 3pm and they close at 6pm.

The resolution I agreed on, was their purchase a replacement tire from a local shop. The tire center manager made this happen before closing so I could get back on the road and I thanked him. The manager then went on to advise me there was no warranty or future rotation/balance of the replacement tire. Why? Because it was not a matching tire. I was not advised that the replacement would not be a match. I was not advised of the warranty issue either. I would not have agreed to this if they would have been honest and upfront with me. In addition, I requested the off unit be placed in the trunk. I planned on another opinion of the reported damage. This didn’t happen either…no off unit was in the trunk.

In writing this, I again realize how completely disgusted I am with the service provided in LA, and disappointed with my local store in AZ. I sincerely hope this is not your normal business practice.

Should you choose to reply, that’s fine, just don’t use the supply chain due to covid excuse.

Respectfully,

Chris Broadhurst

VP Technical

Aviation Tech Services LLC

[protected]@gmail.com

317.372.3106

On 9/2022 I was so mad this department .They turned down

My credit line increase 3 time over the year with unjust reasoned.I m a Costco excutive member over 15 y and current. My credit score above 700 and a very good payment history and Ulization under 30% and over 100,000 $ credit lines .when I cancelled the card they told me that my credit reward will be forfeit which is over 200$ to be redeem at the end of the years 2022.What kind of policy is this.?

Is this kind a treatment you get for being Loyal and Good behavior.?

I just found down today that I m not the only one.

I tried to order Levi's Jeans from the Costco Online site. First I ordered 3 pairs of Levi's Jeans 38x30 (Order #[protected]) on October 30th. and it was cancelled. It did not give a reason why it was cancelled. Then I ordered 2 pairs of Levi's Jeans 38x30 (Order #[protected]) on October 30th. and that was cancelled. It did not give a reason why it was cancelled. Then I ordered 1 pair of Levi's Jeans 38x30 (Order #[protected]) on October 31st. and that was cancelled also. It did not give a reason why it was cancelled. WHAT IS GOING ON HERE. IF YOU ARE GOING TO CANCELLED AN ORDER ATLEAST GIVE A REASON SO THE MISTAKE CAN BE CORRECTED.

John Palser

Acct# [protected]