Costco

I have been a Costco member ever since it started in Seattle. Discover Card was their preferred card, then American Express, and now Citi which is terrible. During the 2 year covid epidemic we lost one income and unfortunately had to use the citi card to get by. Needless to say we maxed out the 15k limit, but still never missed a payment. We are back to work now and paid the full 15k off in one month. 4 weeks later we get a letter saying they decreased our limit to $500. WTF. This company is terrible. I spoke with their customer service and they told me there was nothing they could do. Such BS. Costco better look into this as I'm sure we're not the only ones that took a hit during Covid.

Can you please change the milk carton back to the way they used to be. I have such a hard time opening them. The plastic wrap is hard to grab out if the fridge in the store and when I get it home I have to cut them apart. Then to take the cap off is the really hard part. I have to use a knife to get the tab off. My fingers are too stiff and it's really hard to open. So I usually buy my milk from another store

Hi Costco corporate customer service

I would like to articulate in writing my recent experience with the Costco Tire Center at the Costco warehouse located at 311 Daniel Webster Highway Nashua, New Hampshire 03060.

I had ordered the replacement of four tires for my car at the Costco Tire Center. Upon the date of my appointment, I checked in the car, handed over my keys, and waited for the tires to be replaced; however after waiting 45 minutes, I was informed that only 3 of the 4 new tires I had ordered were in stock and that the tires and rims of my car that were all disassembled had to be reassembled. I was told to return for another appointment once they had all four tires.

After a few interactions, over the phone and in person, with the Costco Tire center over the next two weeks, the fourth tire was finally located and I returned for my tire replacement appointment. After an hour, I checked in on the situation and was informed that my car had been damaged. I was told that two out of the five bolts on my front right tire would not screw into the wheel hub. Upon seeing the two bolts that wouldn't go in, I found that one had rounded threads and the other was completely stripped smooth. When tried to screw into the wheel hub, the bolt would only go in at an angle.

One of the two broken bolts was managed to be replaced and torqued to spec, so I was reassured that the car was driveable and that Costco company policy allows for cars to leave the shop with 4 of the 5 bolts torqued to spec.

A week later however, while I was driving my car on the highway, my car suddenly started drifting from side to side. I immediately reduced my speed and drove to the nearest auto parts store to recheck the torque on the four bolts of the car. After explaining my situation to the store attendant, I was informed that it was not ideal at all to drive the car with a missing bolt. “It seems that whoever told you that the car was safe to drive was trying to get you out of the shop,” the store attendant said.

After doing some additional research on my own, I found that driving with a missing tire bolt drastically reduces the safety of the car. A missing bolt means that the distance between each bolt on the wheel rim changes from 77 degrees to 144, magnifying any effects of uneven torque distribution on the wheel hub of the car, leading to “wheel wobble,” and creating the potential for the entire wheel to come off during operation. Needless to say, my parents were furious to find that my tire could have come off on the highway and that their 18-year-old son was ill-informed of the potential safety risks of operating a vehicle with 2 insecure bolts on the same wheel.

The car ended up having to be towed to the shop for a wheel hub and axle replacement costing a total of $1292.56. Thankfully, General Manager Ken LaChance agreed to cover the hub replacement ($881.38), however, as of now, has not agreed to covering the costs of the axle replacement. The axle was not directly involved in the damage Costco induced on the car; however in this case is needed to be replaced along with the wheel hub and is a cost I would have otherwise not incurred if Costco Tire Center hadn’t damaged my wheel hub in the first place.

I appreciate the efforts of all of the Costco Tire Center employees (especially Cameron, Pat, Nick, and General Manager Ken LaChance) involved in trying to help me sort this situation out. However, I do not believe that this situation has been addressed in complete fairness. I was not going to make a big deal out of this until I was informed that the cost of repairing the mechanical damages caused by Costco – the bare minimum – would not even be compensated for.

I hope this matter can be resolved in a manner satisfactory to the money and time I have spent in dealing with this situation, and I hope that there is no need for me to escalate this matter to the next level.

Best Regards,

Joshua Gao

We have purchased repeated bags of the above product but the seal is very difficult to close and breaks easily causing the strawberries to fall out of the bag and fall all into the freezer

I will ask you to look at my file, I have reached out several times to have a suitable resolution and follow up so breach of confidentiality, abuse, loss of time, inaccurate payments as well dosage of a prescription does not happen to another person.

It is pretty clear Costco has limited accountability and the previous wonderful customer service (over 5 years now gone) is the supported norm from Costco wholesale.

Desired outcome

Clear next steps on how the pharmacy and management will be dealt with and corrections made, since concerns were not addressed in a timely way.

I do expect to be compensated for the stress the situation caused on multiple times that I did try to reach out to remedy, the time which was excessive to even try to obtain my prescription as well as simply to have resolution for the multiple concerns.

Contact me back when you have this sorted out and not to just insult me or ask more questions. I have time set aside in 1 month to take my action in writing to FOIP.

I booked an Alaska Land & Sea cruise through Costco travel in 2021. As final payment approaches, we've learned that unless we are vaccinated, we will not be able to cruise, even though we can prove we have had and recovered from COVID 19 and are willing to take a test two days before departure like everyone else.

Even if you are vaccinated, you can still spread and contract COVID 19. At this point, I see no difference between those who have natural immunity and those who have taken the vaccine. Actually, studies show that those of us with natural immunity have a stronger and more robust defense against the variances to date.

However, I have sat on hold with Costco travel for ridiculous amounts of time. The first time I called, I was told the wait time was 30 to 40 minutes. At the two hour mark of being on hold, I hung up. The second time I called, I was told that the wait time was 45 minutes. At the hour mark, I hung up again.

I did go to your website and request a cancellation. It told me it would email me my response. I have had no response to date, hence the reason why I am calling.

You have now had my $2400.00 deposit for a year, and through no fault of my own I need to cancel the cruise. I am wanting to make sure my entire deposit is refunded and that it has been cancelled in time with no penalties. I would greatly appreciate a phone call to confirm this. My cell phone number is [protected].

My Costco reservation # is C385772897 and C385773065 respectively since I also bought the trip for my elderly parents who cannot travel without us and therefore also have to cancel.

Had a one-year warranty with Dell and during that time had to send it in for service as the adaptor cord kept falling out of the port like it was too small. Sent it in but not sure what they did because it still happened even with a new adaptor. Called Dell again that I was dealing with the same issue but my warranty had just expired. Then I contacted Costco warranty service. They gave me a service tag number. Then sent me an email asking for a few different pictures. I did that right away. Three weeks later still no response. I sent two more emails again with no response. I called yesterday and it was the strangest call. The guy would put me on hold then break back into the call with saying strange things. It was like he had a few different people holding and he kept picking up the wrong line. He then gave me a new service number and I went on hold again. He then came back again giving me another new service number and I was so confused. I asked him what that service number was for and he sounded surprised like he realized his mistake. Said this was my new number because they had closed my earlier case. I asked how that could happen after I sent in what they requested, but had not heard back. Also that a DVD was stuck in my disc and it was the first time I had used it. I was put on hold again for a long time and then he came back to say they said my problem was wear and tear and they wouldn't even talk to me. I was shocked at the entire process. Don't buy this add-on.

I am appalled at the rudeness and saying wear and tear. My laptop wasn't even a year old when this happened the first time. It also isn't natural for a DVD to get stuck. We are longtime executive Costco members and spend a lot of money here including just purchased new patio furniture online from Costco. We did that before this happened or would have purchased it elsewhere.

We purchased 2 items range and the microwave above range stove came on time no the Microwave 2 months later the delivery guy not friendly ask for the bracket to hold it on the wall we thought it came together but he said and he started talking shut about Cotsco so he suggested call Cotsco and ask for the brackets or find for yourself what to do and left Now after e-mail calls long time waiting time people at Cotsco concierge and customer service don’t know what we are talking about you don’t wanted bring the item to Cotsco where house is what they said bad service

My spouse died 01/11/2022. I was unable to access his on-line bill pay bank account so I paid his Costco Anywhere card bill of $801.73 in full with a check by mail on 01/28/2022.

It apparently arrived a little after the due date. Citi sent him another statement 02/02/2022 for a $29.00 late charge plus interest, totaling $37.41

I immediately wrote them a note explaining the circumstances that he had died, and requesting they cancel the late charge and interest. They did not reply, but instead sent the deceased a new statement for $37.41 dated 03/02/2022

I cannot spend any more time with Citi. I mailed them a check today and advised them I have no plans to use my own Costco Anywhere card in the future because of this pettiness.

Claim #[protected] Citibank Benefits

HP Laptop was purchased at Costco online 11/30/20. Laptop did not work from the first use. Problems- nothing will load, computer is too slow to load any website, video, call, etc. Internet will not stay connected (have tried connecting at different locations, different ports and Ethernet and Wi-Fi). Oct 2021 the computer tried to update to the next windows update, and we could not get passed a screen for updating.

• First communication with Costco Concierge – Cheyenne, case#[protected] gave instructions for updating, none worked. Next step was to purchase a flash drive and download a recovery drive from Microsoft windows. That was completed and did not work.

• Second communication with Costco Concierge- Wiley, Case#[protected], gave instructions that I was not supposed to download the recovery drive from Microsoft but from HP website. That was done and did all steps for automatic repair. That step rebooted the computer, and it was able to turn on. After using the computer nothing has changed. It is still too slow to be able to use, internet disconnects, and nothing can load. Also used an ethernet plug in and ran updates and nothing has changed (as told to do by the concierge.

• Third communication with Costco Concierge – Jasmine, case#[protected], gave instructions to call Citibank for warranty information.

• Fourth communication was with Citibank benefits – Travis, case#[protected] and received email to send documentation for warranty and benefit information.

• 5th communication I received an email from Citibank stating that my claim was denied because the warranty was out of time. Every concierge I spoke with said I was still in range with a warranty.

• 6th communication- I spoke with Janelle 3/14/2022 at Citibank and said this was a Costco issue and the warranty is with them.

• 7th communication was with J 3/14/2022 (very rude concierge). Explained everything again, looked up my claim and went through all the protocol again for about an hour and said she would call service to have them do the next steps. After 30 min on hold, she said they denied my claim since it has been over 7 days. It has been over 7 days because I have been waiting on Citibank. J told me the warranty is still available till Dec2022. I would like to send this lemon computer in and no one can help.

Morgan Brody

Member#[protected]

On February 20, 2022, I went to the Costco in Charleston, SC (store 360) to inquire about returning my engagement ring (Ecom order # [protected]) and (item # 958953). Since the ring was purchased over a year ago, I was not sure if Costco would even be willing to accept the return. However, after speaking with manager Chris K., it was clear that I could return the ring. In addition to speaking with Chris about returning the ring, I also stated my concern about needing to make sure the refund would come to me (per our agreement, anything in my possession is mine), not my husband, even though he is the one who purchased the ring. Again, Chris said this would not be a problem since the refund could not be returned to the Mastercard used to purchase the ring (no explanation given). Chris told me that all they needed was my phone number, which is listed on the golden receipt given to me (see attached), and that I could expect a call within a week (after the ring was sent off to be appraised) and could arrange how I wanted the refund over the phone. On 2/26/21, I received a call from a friend asking if I saw my husband's Facebook post (see attached). In the post, my husband let the public know I returned the engagement ring and the money is coming to him (see attached email from my husband regarding the return). I called Costco 360 and spoke with someone at the membership desk. She informed me that my husband came in the previous day and was given the costco.com phone number to contact in regards to the ring. She then gave me the same phone number and told me there was nothing they could do for me at the store (after I explained the situation). I spent over 2 hours on the phone with someone from Costco.com. Although the lady I spoke with tried her best to assist me, she was not able to do anything for me. Later that same day, I went back to Costco 360 and asked to speak with a manger. Roy was the manager on duty and was less than pleasant. He basically let me know that it is Costco's policy to refund the money to the purchaser and that it didn't matter what was told me. How can you all tell customers whatever you want to tell them and then not accept any responsibility or take any accountability for the damage caused? I am not disputing your policy, but that is NOT what was communicated with me. Had I known that my husband would received the refund for MY ring, I would have NEVER left my ring with Chris. I am now out of the refund and my ring as I told Costco I would like my ring back since they were not able to honor their word and issue the refund to me. I was informed by Costco that I couldn't have my ring back either. On top of all of this, I contacted your corporate office on Monday, February 28. An email was sent to James (the general manager at Costco 360). I was told I would receive a call within 2-3 business days. Today is March 8, 2021 and I have yet to receive a call. I have since called corporate back and left a message with the lady I spoke with originally (Carlie), but haven't heard back from her either. My husbandhas been warned not to contact me by our lawyers. I have not spoken to him about the ring or the refund.

Purchased Kirkland signature chicken tortilla soup at Manteca, CA store. Best by date 05/18/22, lot 602028 3B3 01182 05:43. First container-smaller/tasted like it was fermenting/off/bad. Second container is bloated-top plastic film and lid are bloated/puffed up

I ordered thing these would be premium bulbs and planted them as per the instructions. When they started to grow I noticed that many of the bulbs we very small an weak and produced very short stems and the colors were mostly purples and pinks and maybe 1/3 of yellow and red. To say the least I am very disapointed with the quality of this product. They are not like they were repsented in the online pictures

Have issue with Costco product. We purchased furniture (Greyhart sectional leather sofa ~$3000) during holidays and there was a promotion of 15% cash back shop card. After 2 months rather sending the shop card they are saying the product I purchased doesn't qualify promotion.

I have screenshot before the purchase and we also spoke to one of their agent and also should have recorded confirmation that this sofa has 15% promotion. Only after the confirmation we purchased and we would like to get this resolved in right way since I have all the proofs as well with date & time.

Need help on this.

Let me know if you need any other information to fight for resolution and help in understanding the issue.

Since it is ~$400 over

I bought a new laptop at Costco. Tried to set it up at home but unable since the device said it needed internet service. Called "tech support/concierge service" to try to bypass that requirement but the tech had no idea what to do. Stayed on the phone over 40 min but she put me on hold more than talking to me. She sounded like a drugged teenager who kept having to check a book or make a call to find out how to help me. This service is a joke. Never got past the third screen that said I needed internet to set up. I purposely do not have internet service for a home computer and am not going to start now. Appears I will have to return this nice little device. Cannot rely on COSTCO for help, ever, not even to find an item they usually carry but placed somewhere else.

We opened an account [protected] on 2/5, we received yet to receive our next delivery. It has now been a week and every day I have to call and every day I am told it will be tomorrow. I have cancelled my account... See below email I just sent.

We opened this account on 2/3/22 and had 2- 5 gal bottles delivered along with a hot/cold bottom loader dispenser.  Our next delivery was scheduled for 2/14/22.  We received an email stating it was delivering and then at end of the day a new email was received saying they were not delivering.  Every day I would call and they would say next day.  WE HAVE YET TO RECEIVE OUR WATER.  We are told every day that they are behind, I can understand a few days but now it has been 7 days.  I asked cust service to cancel our account and have the Sparklets equipment removed.  I want this to be written notice to cancel our account and please confirm with they will remove the equipment and 2 empty bottles. Account number...941026622166647Please know also that I am submitting a complaint to Costco as they need to know they are selling a water service that can't deliver!

I originally placed and order for heated gloves on 26 December 2021 (order #[protected]). Delivered to the East Coast of the US and I live in Alaska. Not very smart at all! I contacted Costco on 13 January 2022 about this order. I was assured by the customer service person that the order would be expedited and that the item would arrive by the original scheduled delivery date. Then it took until 19 January to get an email confirming the new order (order # [protected]). Then an email on 20 January 2022 that the item was shipped. However, the tracking information provided was never trackable. the delivery date came and went with no package from Costco. At the beginning of February 2022 I was told by customer service that the item was in stock, would be shipped and that it would arrive by 10 February 2022. This delivery date also came and went with no package from Costco. 14 February 2022 I again contacted Costco customer service to try and find out where the package was. The Costco customer service person told me that the package was shipped and that Costco would look into the delivery of the package. Again Nothing! On 21 February 2022 I again contacted Costco customer service. The customer service person said that she would put in a Service Request (SR#[protected]) to look into why my package was not delivered.

After all of this waiting and time spent on the phone, I get a useless form letter telling me that the package is not going to be delivered, that Costco is out of stock on this item, and that they are going to refund my purchase price. How disrespectful!. I place an order with Costco, they take my money, they jerk me around for nearly two months, and then say "oh, we will give you your money back in 3-7 business days". What an incompetent and useless ordering system. Costco should be ashamed of itself for the seriously poor customer service. I live in Alaska and have been waiting on these heated gloves for two months that I am now informed that I am NEVER going to get.

Still waiting on the refund.

On 02/11/22 I took my car 07 Lexus LS 460 in for a tire rotation. I have been a Costco member for over 10 yrs . The manager (Dennis ) took my information and key . After asking me if I had 2 hours to wait an I said fine I needed to get this done . I told Him I had some wear on the right passenger tire and the wheel lock was in my trunk with the spare . Since I was told 2 hrs for wait .I decided leave and return . Approx 30 minutes later I was called on my phone by (Alex ) who stated he could not do a tire rotation due to mechanical issue on my vehicle . I told him I would be there in 10 minutes . He and the other tech stated they were not mechanic but my car was making a noise and pulling from the right front and the tie rod assembly was too loose . I informed them that the repairs have been made over a year ago .

There statement was inaccurate and was not true . I informed them to go ahead and rotate the tires .Dennis later informed

Me that Costco could not be Liable if something happened. I think the professionalism and false response from Dennis was very lacking . I the had to then call my mechanic and take my vehicle back for recheck for issues that Costco techs who admitted they were not mechanics Diagnosed .My mechanic rechecked and found no issues . This caused me to drive back to my mechanic. Who is ASE certified found nothing . I felt like your manager treated me as though I was scamming him . I don’t appreciate that)

Its weird I’m not sure I want to continue with Costco when manager seems as though he would rather go home or fabricated mechanical issues and go home for the Day rather than rotate and balance tires purchased at Costco.There was no surprise when I returned 2 hrs later Dennis and Alex were gone for the day .

I feel they decided they would leave my issue for the next shift to handle ,that was the easiest solution for them .

I am very disappointed Costco customer service communication for me was sub par from the standard you have demonstrated in the past .

Regards,

Vincent Scott

Have been with Costco AMEX since I started my business in 2002 till Costco change it over to CITI. At the very beginning of switching over to Citi, I have billing issues i.e. payment not being credited from Amex to Citi. I have no way of resolving the payment issues with Citi customer services till I went down to Costco Business Center for help and they (COSTCO) solved it right at the spot with a few phone calls. I am the few lucky ones. (Thanks to COSTCO) I have since then CXL Costco Citi Visa Card in Mid 2016 for the reason their customer service is horrible either they put you on hold or they reroute your call & place you on hold forever or sometimes they just simply hung up the call.

Due to business needs, I had recenly reconsidered applying for the Costco Citi Visa Card (2022) and I did and got approved. (Thinking that after all these years CITI customer services got to be somewhat better or have improved) I am So Wrong.

However, the day I received the card I activated the card online and it says to call [protected] Citibank Fraud Prevention Services the card that I just received have been blocked for usage. I have called customer services 5 different times to have it resolved but to no avail, the 1st time the rep. said she will call me back and she never did.

2nd call was rerouted to a different agent and she reroute me back to the same agent and got hung up, and there is nothing Citi can do to help except to what for a letter by mail? (the letter contain a special CODE) then call Citi back and give them the CODE that I receive? I have asked if they can call my business phone and they said no, I have to wait for the letter that contains a special code then call them back. On top of all this, my business name on the Costco Citi Card was missing, however, it contained 2 different names on the same card. Go Figure!

This is a JOKE. After encountering all these problems. I really don't think I want to do business with Costco CITI.

In my view the way Costco Citi do business is very sloppy, their customer service is non-existance, billing is horrible and I don't think I want any parts of it and it doesn't seem like they have improved their services at all. One less headache to deal with. I am OUT.

When trying to purchase online from Costco--they can automatically cancelled my order, and put a hold my funds with no ETA to release/refund them!

I had entered my credit card info. correctly as it appeared on my card, with the correct pin etc. (I confirmed this with my bank), but when I entered the name in the Bill-to address, did not match EXACTLY with the card (i.e. Sandra vs. Sandy). Therefore, their order system automatically cancelled my order and then put a hold on the funds at my bank until they get around to releasing them. A simple error trap routine in their online order system would prevent this and/or highlight the difference (if really required...).

Twice, I called Costco's Customer Service to try to figure out what happened as the bank sees no error on their end while Costco continues to hold my funds. The Costco Customer Service representatives cannot change the Bill-to address name difference nor can I and they could not provide an ETA when they might release the funds back to me. Apparently, I can do nothing from my bank to release them either, only the merchant (Costco) controls the release of those funds while I wait...

Really not professional or ethical on their part!