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Taco Bell

www.tacobell.com

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1.1

Overall reputation rating based on reviews and complaints

Taco Bell has an overall reputation rating of 1.1/5 based on 2 reviews and 2484 complaints, indicating that the majority of fast food enthusiasts are dissatisfied with their meals.

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Taco Bell Complaints Page 86 of 125

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J
5:48 am UTC

Taco Bell two sisters working with each other

You got two sisters working under each other and one is a GM that needs to be fixed right away or there going to be a big problem that is against the taco bell rules my friend currently works for you and had to switch stores because her GM dated her daughter years ago so not right so there needs to be something done I believe so or there is going to be bigger problems

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S
3:53 pm UTC

Taco Bell employee

I went to Charlestown Indiana tacobell yesterday and there was a young lady at front counter talking about another person using profanity talking about drugs and appearing to be under the influence of something herself I didn't appreciate the conduct in which she carried herself it really is unperfesdional. I asked another worker what her name was and it appears to be stormie but I'm not sure if that's really her names or not her last name is kerns

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Sulphur7
Manassas, US
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Dec 13, 2017 5:12 pm UTC

Was this a customer or an employee? Either way, you should not publicly accuse someone like that on a public forum. If an employee, you should speak to a manager, if it really bothers you. If it was a customer, then nothing you can really do except go on about your business.

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A
9:56 pm UTC

Taco Bell my whole damn meal

First of all I bought the big box with the chalupa 5 layer burrito taco and twists shown on screen I ended up with chalupa that was stale and no taco or twists the 5 layer burrito was beans beans and more damn beans..we ordered extra meat what did we get half a scoop of meat period it didn't even cover his nacho Bell Grande and the taco that came with it didn't come with it.. Oh we asked for mild and fire we got hot and Diablo.. What a great resturant never will I ever ear there again $15 spent and wasted

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pobarjenkins
Minneapolis, US
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Dec 12, 2017 1:20 am UTC
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Did you try bringing the food along with your receipt back to the location of purchase for a refund or replacement?

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P
7:50 pm UTC

Taco Bell incomplete order

My order number is 347339,
Date of order:-12/11/2017
Time:-7:08:37pm
Location:- 3950 walden road beaumont
Which was drive thru order was incomplete as I had Combo 6 of chalupa, where crunchy taco was missing as combo has 2 chalupa and 1crunchy taco.But crunchy taco was not when i checked my order at home. This not first time previously also they had same mistake.

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pobarjenkins
Minneapolis, US
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Dec 12, 2017 1:11 am UTC
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Did you contact the location to let them know about the missing food? If you choose to go back in the future, you may want to check your order to make sure it's complete prior to departing. I personally try and do this whenever I get fast food.

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A
1:34 pm UTC

Taco Bell the food I was given as my order

The picture talks for it's self like for the price where is my money worth or value of food quality. There is no meat hardly no beans no nothing very poorly made. My address is 2008 Chester Avenue Augusta Georgia 30906 in which I go to Taco Bell everyday. But until the store quality of the food is better at the one on the Peach Orchard Road than what they are putting out now I will not be attending there and posting the pictures I have of my food quality on my Facebook to share with all of my friends and family thank you

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S
8:52 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell how I been treated

After the original store manager left thing went down hill.my hours went from having almost 35 hours to havin 20 or 15 hrs.i asked the manager plenty of times to give me hours back and he did not..one day I was on the line with the new store manager he keep telling me what to put in the food and I was I got it..he was like do u like working here do u like yo job.mind you I was already working there for 4 months before he even came.and when he said that I didn't say nothing back he told the other manager I need to be fired.they was like I walked out, I'm come into work moody, I'm always standing around none of those things is TRUE smh..i feel like I'm getting treated and takin advantage of..i lost my job over something so stupid and petty..then had me sign papers that wasn't true either I asked for my hours back he puts me on the schedule only to work on Thursdays for 3 hours are you kidding me I have a daughter to take care of.i think these mangers need to be fired that some shady mess all because I came to work sick I get fired..i do my job and I get fired unbelievably I have never had a job treat me like this.i will eat there anymore And anybody I know I will most definitely tell them not to go there either

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K
7:45 pm UTC

Taco Bell slowest service of all time

I've come to this location on many occasions and I have never had to wait so long T a fast food place or any other Taco Bell location. I don't know what could possibly take so long, maybe they are understaffed, which wouldn't surprise me since I've only seen two workers here every time I've been, but something needs to be done. Not to mention things have been left out of my order before but it took so damn long I didn't want to go back and complain.

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K
6:10 pm UTC

Taco Bell customer service

I recently spent more than 20 minutes in line at Taco Bell 027873 at 731 Hebron Pkwy in Lewisville.
Not only did they yell over the loud speaker that we'd have to offer at the 2nd window, but the 1st window had boxes and crap stacked in front of the window so we wouldn't see the since of disarray the store was in.
Once I finally made it to the window the staff member had to hold the door open with his elbow and his finger over the ghetto automatic heater that's broken because it was too loud to heat my order otherwise. He then yelled across the restaurant at "Miguel" each time I ordered an item so that he could get the order going from the wall in counter.
There were several people standing around while the lead was clearly on the phone with someone trying to fix a computer error.
It is mind boggling to me that they wouldn't at least open the 1st window and take the order - even if they had to freaking write it down to speed up the process - as sitting in a line for over 20 minutes at any fast food restaurant is absolutely unacceptable.
And the only reason I didn't get out of line is because I was literally stuck between several cars in front and behind me - and the curb to my right was too massive to drive over after my first 10 minutes of frustration.
This location has had service issues in the past, but I keep hoping it will get better since it is closest to my house.
There has got to be a way to make this store much better, so PLEASE stop making it so hard for us to want to return.

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C
6:48 am UTC

Taco Bell product quality

This is the complaint I had sent to Manager, Taco Bell, Nehru Place, New Delhi, India after having lunch on 3rd July 2017, they had asked my to submit Doctor's bills which amounted to less than $ 35. Even though they had agreed to reimburse me till now they have not bothered. I had told them I will be contacting Taco Bell, USA and if this does not work the Indian Consumer Courts but still they have not bothered. This is what I had written to Mr Durga Prasad, Manager - Taco Bell, New Delhi
" I had spoken to you on the 8th of July 2017 about my experience in Taco Bell after consumption of your item in your restaurant.
I went for lunch on 3rd July 2017, in Taco Bell, Nehru Place as I had a good experience earlier in the US and in Mumbai. I ordered Quesadilla Mex CHX Fr as I am used to hot Darjeeling chillis on 100, 00-350, 000 scoville heat units whereas Mexican chillis go upto a maximum of 200, 000 scoville heat units. I paid Rs 171 for the serving. On returning home I felt a stomach pain in my lower abdomen. I tried to restrict the pain in my lower stomach with generous quantities of Eno, but it persisted. On the night of 6th July 2017, I had such a severe pain I was unable to sleep and on the next day I went to my doctor Dr Rawat who suspected it related to the food infection. To eliminate other factors the Doctor advised me to go for an ultra sound, which I did. When I went back to him he said that it was stomach related, and advised me to take the medicines as prescribed. I did get relief.
I am attaching Doctor Rawat's prescription and bill, the ultra - sound bill and bill for the medicines as required by you. I am sending each separately as it is taking long.The amount of Rs 1950 may be remitted to my SB Account"
Waiting for action after six months. Thanks

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S
11:07 pm UTC

Taco Bell crunchwrap supreme

Steak crunch wrap supreme seems to be undercook two times in a row in wabash location.

I am originally from Toledo Ohio and they have correct temp and tenderness of meat. Please invest in Wabash Indiana location.

I typically will drive to Huntington Indiana for Taco Bell breakfast.

Also BKs eggnormous burrito has got Taco Bell beat. I go mainly to Bk for there breakfast burrito. Their coffee is good too. Better than that one franchise.

Solution:

Fix crunch wrap supremes
Get coffee that taste like a DD or Tim Hortons

Result:

Gain a happy loyal customer
Gain market share, especially in the breakfast market

-Sam Krobath
[protected]

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pobarjenkins
Minneapolis, US
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Dec 10, 2017 12:46 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

The coffees that Dunkin' Donuts, Burger King, and Tim Horton's provides are branded by them. The coffee Taco Bell makes is most likely unique to Taco Bell and this is often a draw for customers. Being unique in products can be very important. Additionally, while they may gain you as a customer, it's unlikely that your opinion and taste alone will account for increased market share.

If you order a crunch wrap in the future and it is undercooked, considering returning it with your receipt for a replacement or refund.

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M
9:28 am UTC

Taco Bell night shift manager

Ft Campbell blvd. 12/8/17. 3am Drive thru is full. My order is wrong. When I ask to talk to a manager he had to be WOKEN up because he was asleep in the lobby. So I said instead let him sleep and give me a number to contact a higher manager which the employee Couldn't not provide for unknown reasons. The sleeping managers name was Tevin Clea. I have seen this MULTIPLE times within the last two months and it is completely outrageous!

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M
10:08 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell I am complaining on the rude manager named nancy that did not want to give her last name.

I wanted to order the craving deal and up my order to a dorito taco supreme and the Manager NANCY SAID that no changes could be mad to the meal even if I paid extra. I had to pay for every item separately. I have done this at almost all locations except this one. Raised her voice and denied giving her last name. This was at I 35 in between beltline and peasant run in Lancaster, TX

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D
12:38 pm UTC

Taco Bell interior decor, quality and quantity of food, availability of condiments

12/7/17 on said date at taco bell located at 19290 19th ave. covington, la. 70433 the decor at this location was a shock to myself and other members of our party. the chairs and tables were of bery poor quality, being old and wooden. the backwall against which the chairs were placed was corrugated tin. even the trash bin was wood. i ordered a taco salad for which no salsa was given and i had to ask for it. the other per in the party asked for diablo sauce and was told that they had forgotten to order it. the beans in my salad appeared to have been scraped from the bottom of the pot, being dried out. the portion of my salad was meager, the shell being only half full. this taco bell's entire business was very inferior to any other taco bell i have ever been to in all the years i have been frequenting them, as they are a favorite place of ours to eat. i am not exaggerating in any way and i will not ever go to that one again. if others go to those extremes, the business will go under. hope you heed this complaint.

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M
11:20 am UTC
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell nacho supreme

Me and daughters were at the Corona Taco Bell on 6th St. On Wednesday around 1:30 p.m. Me and my youngest daughter had nacho supreme. We both got sick. We are still sick. The meat in the nacho supreme looked like mush not the regular meat that is usually in it. It wasn't busy we had to wait along time to get our order. We used to eat there all the time. On Wednesday the food was horrible and the service was terrible. I think we got food poisoning which is not good.

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J
8:24 am UTC

Taco Bell customer service

I stopped by the Taco Bell location on Moorland Road in New Berlin this morning. Their drive through hours list that they start serving customers at 7am and I got there around 8am. I waited about 2-3 minutes at the drive through speaker trying to get a response from the employees and never got a response. I then drive around to the drive through window to see if anyone was in the building. I saw a man at the grill about 6 feet away from the window and honked my horn to try and get his attention. He ignored me and went about his business. I am very dissatisfied with being ignored while in a hurry to get to work.

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B
8:30 pm UTC

Taco Bell not providing a receipt and missing over half a take out order and we live a great distance away

I am residing off Hartley Bridge Rd., My father in law drove to the Warner robins taco Bell off Watson Blvd. Where We are pretty regular drive through patrons although the drive there and back I kind of costly. (By regular patrons I mean usually at least 2 or 3 times a week). Tonight in particular after a long stressful day at a medical practioner's office, wee decided to make the trip and wait for our favorite fast food, even if we usually have to nuke it in the microwave when he comes back. We have guests and ordered a little more than usual, including a 12 pack soft taco box, 4 chicken burritos, and some other various items. As disappointing as it was when he arrived home, not only were the extra various items missing but so was some of the soft tacos...AND the RECEIPT¡! THIS is highly unsual and now we are ..w.aiting even longer as The restaurant's phone number seems to not be in service or operating. To say I am quite frankly highly pissed off is an understatement. This situation needs to be very promptly not only corrected but compensated for as well!

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B
1:18 pm UTC

Taco Bell taco salad unfit to eat

Let me just start with, I have never submitted a complaint before. I was just at the Taco Bell in Tuscola, IL and ordered a taco salad and a Dr Pepper. When she handed it to me it was in a 2" deep box I'd never seen before and when I said, "that's not mine, I ordered a taco salad!" Her reply was, " we must be out of them." I thought ok, I have to get back to work so I'll give it a try. The shell was flattened in the box that should of been too small and by far the most offensive thing I have ever tasted. I asked a co-worker to try it and she spit it out because it was past horrible. As far as the contents, I ordered it without rice (who puts rice in a taco salad to start with, yuck!) So very little of everything else. To sum it up I paid $7.21 for the crappiest lunch I have ever had and I received less and paid more for it. With no time to take it back and dump it on their counter. Absolutely not happy, Brenda

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L
11:21 am UTC

Taco Bell breakfast taco/ poor service

My wife and I went to Taco Bell and purchased a large amount of breakfast tacos and the tacos were not wrapped and poorly stuffed into the bags at haste The guts of the taco was sausage egg and cheese the cheese tasted like it was a few days old the egg was wet and runny and the sausage was burnt I asked the manager to take to please inspect the order and I was told that that's how they all do it it's fine you only get what you get with a dollar I kindly ask her to refund my money and was politely told to get the [censor] out explaining more on that I asked for my money back as she said all sales are final will you please get out of my [censor] store this is in Clearlake California 95422 and I don't believe I will ever return to another tacobell within the greater California area

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J
7:33 pm UTC

Taco Bell taco bell refusing to serve customers late at night

Taco Bell store located at 3356 Scott St, Houston, TX 77004 refuses to serve me on over 5 different seperate occasions through the drive through usually around 10pm and onward. I usually get off of work at this time and come to get food and the employees there always have a reason not to serve customers food. Oil spills, no product inventory, computer system down, etc. The employees there are either lying in order to refuse to work or the upper management is not doing their job at this taco bell location. On the few times that I am not denied service the employees there will say that only crunchy or soft tacos are available and nothing is on the menu. I never go during the day so I am not sure if this happens to other customers but for customers looking to have a late dinner at this taco bell location is nearly impossible. Lastly my visits to this taco bell are usually between 10pm and midnight and this location states its open till 1am on both website and physical location so refusal to serve customers on a consistent basis is also confusing.

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D
7:19 pm UTC

Taco Bell portions

We went to Taco Bell and had a large order. Our order of nachos and "cheese" had about a tablespoon of cheese with it. Our " bean" burrito had about a tablespoon of beans. Just poor quality and small portions. Very disappointed. With a family of 5 nobody was too happy about their dinner. We usually don't have problems with Taco Bell but this was bad. The workers were really nice and I can't blame the ones taking the orders or money.

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